Redfin Partner Agents
In major metropolitan areas, Redfin offers direct service from a real estate agent who is an employee of Redfin. Redfin's agents earn a bonus based exclusively on the customer satisfaction of each client with whom we do business.
In areas where we don't employ our own agents, we can refer you to a partner agent. It is always clear on our site when you are choosing to work directly with Redfin and when with a Redfin partner. And it is always your choice. No one will call or email except at your request.
With direct service, Redfin employs a team approach with one lead agent to handle advice and negotiations, using field agents to help with tours. The partner agent, on the other hand, provides one-on-one support from beginning to end.
As a company known for fanatical customer service, we have been careful to choose only the best partner agents:
- We interview each partner agent
- We check at least three customer references
- We ensure that each partner has completed at least 15 transactions in your area
More important, every agent must adhere to our principles:
- We publish location and price data for every transaction
- We survey every client, and publish every response
- Our agents earn more when you are satisfied
- We credit 15% of the commission, usually worth $1,000 - $2,000
- We fire agents who get bad reviews
As a result, you get the same customer focus offered by a Redfin agent, and a hefty commission refund too.
We send surveys to all of our partner agent's clients, whether they closed on a home or not, and then we publish all the results so you can make an informed choice. Read our blog post to learn more about what customers have to say about our partners.
Next: Meet Redfin's Customers