Adam's 1-Star Reviews

As a Redfin agent I strive to provide top notch customer service and work hard to get the best possible deal for my clients.

There are numerous moving parts in a real estate transaction many of which are outside of an agent's control. In this transaction, the clients' lender had challenges meeting deadlines. As the move-in day approached, my clients didn't know if they were going to have a place to live based on missed financing deadlines. I made many calls to the clients' lender, as far up as the regional manager, and initially had little success. Ultimately, the lender realized the severity of the situation and made reasonable accommodations for my clients. There was, however, a period of time where we simply didn’t know what the outcome would be.

I sympathize with my client's frustrations regarding the fact that their home buying experience was not what they imagined it would be. As a result, I have made it a priority to maintain a preferred list of lenders that strive for the same great customer service we pride ourselves on at Redfin. I would be happy to discuss recommended lenders with anyone considering working with Redfin.