Allie's 4-Star Reviews

Allie exemplifies the Redfin mission & purpose, which we fully support, so our expectations were met. We had some difficulties dealing with the old school agency which represented the seller, and our negotiation strategy backfired. Nonetheless Allie was able to close the deal. Allie is smart and dedicated which explains her popularity; however she carries too many clients concurrently so she has to spread herself a bit thin. Regardless we are ready to espouse the virtues of redfin to our friends and family and break free of the secretive and overindulgent world that is traditional real estate brokerage.

I have to mention that is was actually Corey doing 90% of the work duing my closing. This was a super tough closing due to issues with the lender, and for the most part Corey did a good job of following up with the lender and 'crackign the whip' when needed. Allie, as I mentioned, was there to assist with the negotiation before agreement signed but the bulk of the service was performed by Corey again because closing was SO protracted.

For being a self-service shop, using Redfin with Allie as our agent was an overall enjoyable experience. For those who need more hand-holding, we wouldn't necessarily recommend using Redfin. Our main constructive feedback is that Allie wasn't always readily available to answer questions in a timely fashion and drive to resolution of all issues. This was likely due to time pressures on agents stemming from Redfin's staffing model, which is outside of Allie's control. When we did speak with Allie, our interactions were always positive, and we felt comfortable that she was looking out for our best interests. I would use Redfin and Allie again, but would only recommend Redfin to those who would be a good fit for this approach to buying real estate.

Allie was particularly great at the beginning when deciding on the offer and counter-offer. Her team then took the reigns and smoothly led us through the purchase of our new home.

Allie was a great help in my house search and purchase. Her advice and negotiating helped me close quickly and with a good deal in the process.

I was in contact with Allie long before our first offer and she was really helpful in answering all our first time homebuyer questions. When time came, Allie worked hard on our offers through the weekend and nights, and even while she was away. She was available to talk but sometimes our phone conversations were cut short cause her cell would run out of battery, so please Redfin give Allie a new cell! There was some frustration dealing with the escrow after mutual agreement, not Allie's fault. I did find out that Redfin have a few contracts with this escrow company and that it is well known that communication is poor. It took a lot of hard work from our side to get the information we wanted from them, it would have been nice to have had some warning about using that escrow company and somehow tried to avoid a lot of frustration. But overall, we liked using Redfin's website and their service and I am already recommending your services to friends! Thank you!

Great Experience. Allie kept in contact through out the majority of the sales process.

My experience with Allie was a good one, she was knowledgeable of the whole foreclosure process and her assistant Chelsea was very proactive and helpful as well! It was during a busy time in the market, so at times it was difficult to get a hold of Allie immediately, but when push came to shove, she came through in everything. Thanks!

Allie was very helpful through the offer process. After the offer was accepted, we worked with Corey who also did a great job keeping us on track.

If you know where (location) and type (condo or other) you're buying then Redfin is a very good choice. Their service is commendable and as a first time buyer I could ask all kinds of questions. Allie is dependable, resourceful and professional.

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There are times during the process where I felt things could have been done better. But ultimately I think it is unrealistic for a house purchase to be perfect. At the end of the day we got a 2/3 commission refund which made us so happy, I barely remember what the hiccups were.

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NO

Strongly recommend to your customers that they work witha Real Estate lawyer, and arrange for a lawyer to work with them.

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1. Have a single person handle customer transactions (a direct agent), or make it clear that there will be a hand off to an assistant after mutual acceptance.

2. Expand information about how the entire home buying process works on your website. Posting your list of recommended home inspectors there would be useful too.

3. Use PDFs that don't necessarily require Adobe Acrobat to view embedded attachments.

4. Use plain text email.

5. Keep innovating, improving your service, web tools, etc.

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I think Redfin did a satisfactory job. Especially since I already knew the area and did not need as much help finding a house. If I had been new to the area though, it would have been very difficult to evaluate the various neighborhoods to decide where I wanted to live. I think I would have been much better off with a traditional agent.

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