Angela's 4-Star Reviews

Customer chose not to leave public comments.

Over all quite positive experience. There was some elements missing from being proactive and staying on top of the deal. I can only compare with services of another agent during the offer stage of the deal and this service at best could be ranked - average. There was just too many things I had to do myself with little help, but over all since this is Redfin and there is a rebate check I was expecting this. I am very happy with Redfin services though and will recommend to anybody as long as they are prepared to do some investigation and prepwork themselves. I was a real estate agent in the past (Century 21) so I know very well how service can be provided and what can be done. On top I am a very demanding judge that almost never gives 10s unless someone really deserves it. Hope this explains only 8 on ranking.

Very supportive through a very difficult buying process.

Angela was very patiently helped us successfully completing the transection despite the tough communication situation. We,the buyers were out of the country and the negotiations were through a Power-of Attorney; and the seller's agent was not responsive.

The overall experience was satisfactory, but I would say that buyers with no other contacts in the Real Estate business or without prior experience should consider a full-service agency. Redfin is great for what you pay, and they were able to handle everything that came up, although "proactive" is not a term I would use here. When you are dealing with a short escrow and unresponsive sellers, the disconnected nature of the Redfin service can be very stressful on a buyer. Again, having other resources to ask and give advice, as well as understanding the reduced commission, Redfin met my expectations, but I would repeat my warning to inexperienced buyers.

Angela has a great attitude and always willing to help. She returns calls and answers questions promptly. My overall experience with Redfin was great.

It was great to work with Angela, and she made the process very easy. She was timely in getting back to us, and sufficiently well-informed to answer most of our questions. Where she didn't have an immediate answer, she would research the issue and follow up with us. Angela was also very helpful in working with Escrow, at the end of the purchase process, to ensure that spurious escrow fees were removed from our closing costs. Our two criticisms: (1) We wish that she had done more to explain certain negotiated terms that we came across in the offer/counter-offer process (specifically, HOA Transfer fees - it would have been helpful to get a clearer understanding of what these fees were, and how much they would be, earlier in the negotiations process, as they became a point of contention later on in the process). (2) We wish that Angela had been more proactive in working with Escrow earlier in the process. Although she was very helpful in the end to get certain unnecessary fees removed, we felt that we were left to negotiate with Escrow by ourselves throughout much of the process. It might have been easier and less stressful had Angela stepped in earlier to assist. Despite these two issues, Angela, on the whole, did an outstanding job in representing us and negotiating for us, and we would be more than happy to work with her and Redfin again.

Angela the Redfin team were very personable and very responsive. We would use them again.

With USAA, they have a 'loan status' page that the underwriters manage to let me know the status on the loan. With Redfin, I would have liked to see something similar that the transaction coordinator/agent could fill out that I could look at. I think its important for first time buyers especially who are nervous that they are going to screw something up since they never see the agent. Something that has a list of things like offer submited, offer accepted, the list of contingencies with due dates and schedule dates and other things with the escrow company. I know it would have freed both myself and Angela up more because I wouldnt continuously call to ask how things were going and what was next. It would also be an instantaneous look for angela to look at our file and remember where we are.