Angela's Reviews

Angela was just fantastic. This is our first time to buy property in the US (we are from the UK) and Angela very patiently walked us through the the different procedures here. She answered all our questions (by email and telephone) very quickly amd was generally a pleasure to work with. And at the end of it all we received a nice, fat check from Redfin! I can't imagine why anyone would ever use any other Realtor.

I cannot say enough about how supportive, professional and encouraging Angela was during my home buying experience. She is amazing!

Angela did a great job, stayed on top of each process, and made it very easy for me to acquire the property. She was very professional and friendly, I would definitely recommend her to everyone.

Great to work with prompt reply to questions and concerns. Closed in 30 days.

The purchase/transaction was very smooth and easy, Angela answered all my calls and emails, she even works on my case late at night. It was a pleasant buying experience, she has done more than I expected. I will definitely recommend Angela Creech to anyone who needs assistance in buying or selling property.

Angela was very professional and personable, easy to get a hold of and very enthusiastic in her efforts to assist us. She went out of her way to keep in touch during critical times and actually called us on her day off, which I felt was very commendable. She was dedicated to us and kept all communications open at all times. We owe her our most sincere thanks.

Angela was always available to answer any questions or concerns. She was consistent in her level of professionalism and made the buying process as stress free as possible. Overall, we are very pleased with our purchase and Angela was a pleasure to work with. We would not hesitate to call on Angela again in the future.

Angela was a great help to me and made sure that every question of mine was answered. I really enjoyed working with her and hope to send her business in the near future. Thank you redfin for all the help.

Angela was responsive and courteous. She made sure to explain the process every step of the way and provided me with any information I would need to made a good decision.

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She was extremely responsive, helpful, friendly, knowledgable. I love working with Angela, eventhough we never met her! The whole team was awesome. I would highly recommend Redfin to anyone and think they would be crazy not to use your services!

Over all quite positive experience. There was some elements missing from being proactive and staying on top of the deal. I can only compare with services of another agent during the offer stage of the deal and this service at best could be ranked - average. There was just too many things I had to do myself with little help, but over all since this is Redfin and there is a rebate check I was expecting this. I am very happy with Redfin services though and will recommend to anybody as long as they are prepared to do some investigation and prepwork themselves. I was a real estate agent in the past (Century 21) so I know very well how service can be provided and what can be done. On top I am a very demanding judge that almost never gives 10s unless someone really deserves it. Hope this explains only 8 on ranking.

Very supportive through a very difficult buying process.

Angela has done a great job through out our entire house hunting and purchasing. I am coming from overseas. She and her team were very responsible and very helpful to provide guidance, timeline updates, negotiation, and various coordination efforts. With her help, I was able to buy a nice home in a week. I will definitely recommend her to my friends.

Angela was very professional and helpful

We sold our home in Rancho Mirage about 3 1/2 years ago and moved o Mission Viejo where we rented a house in a senior gated community. We liked this community so much we decided to buy in here, so we contacted Angela at Redfin. Mind you this was a few years ago. Angela put us on her mailing list and sent us all the listings inside our community for about 2 years. Every time a new property came on the market or a price dropped or a house was sold, Angela found out about it and forwarded the information to us. Sometimes we would get 3, 4 or more updates a week. Finally after 3 and 1/2 years we found the house we wanted at the price we wanted. Angela never bugged us, never called us, never wrote us unwanted letters or emails. She just let us do our own thing at our own pace and that is one of the reasons we loved dealing with Redfin and with Angela. When we found houses we wanted to see, we notified Angela by email through the Redfin site and THEN we received a call from the Redfin person who actually took us to see the houses. In our case her name was Minnie and she was always there on time every time with the keys to all the houses we wanted to see. Just her and not the sellers agent to get in our way. After looking at numerous houses we used the Redfin site to make an offer on line via the internet and email. All the documents were emailed to me and then I would sign them and fax or email them back to Angela. When our offer was accepted the Redfin team started sending me emails with instructions at each step of the procedure. All documents were easy to understand and explained in perfect detail. All meetings and inspections were set up by Redfin ON MY SCHEDULE and we had a flawless experience and closing. Thanks to Angela and her wonderful assistant Sara who is the Redfin buyers Coordinator. Redfin was so easy to deal with, so easy to do, everything was easy! Just the way we liked it. Easy, and did I mention Profitable too! At the closing Redfin gave us back $5700 which they had received as part of their commission, which as you know is paid by the seller. So, basically I had no out of pocket expenses to pay. All I needed to come up with was my down payment. Would I use Redfin again? I wouldn't use anybody else. I'd be a fool not to use them for every home purchase I will ever make. Should you use Redfin? You Betcha! Oh, I forgot to mention. Redfin has the best web site for searching the MLS. Just put an area you are interested in on their map, and bingo, all the homes for sale in that area of the map are listed with street addresses, photos, details etc. Want to see a different area - just move the map.

Very Informative, Quick action and good in co-ordinating activities

Great agent, always a fone call away. Always on top of everything.

Angela has been very helpful to us through out the whole purchasing process. She is always friendly and reachable.

Everything was great! She saved me a bundle!

Angela was absolutely wonderful. We placed offers on 3 different houses through her and she was helpful and guided us through the process and negotiations very patiently. The house we bought ended up being a short sale 30 days in and escrow lasted 2.5 months. Even though Redfin does not support short sales, since we had already placed the offer, Angela and Redfin supported us through the entire process. Angela was superb and on top of all parties involved. The listing agent was not very responsive and professional, so Angela got her boss involved to meet all milestones. In the end, it worked out great for us and we love our new house. Thanks, Angela!

She is very pleasant to work with, very attentive, and thorough. There were just a couple of things that came up that needed assistance from her broker. The main issue was contractual and it was confusing to have her give us the wrong information about our closing date. She really exceeded our expectations otherwise. I would use redfin again and Angela for sure. *one note: w/ redfin since the showing agent is not the main agent you work with. I wish angela had seen the home prior to writing the contact. it is difficult to speak to her about the home when she hadn't seen it and we missed adding things in contract that were an issue later. Since my last home was with a conventional agent that was one downfall.

Angela was very patiently helped us successfully completing the transection despite the tough communication situation. We,the buyers were out of the country and the negotiations were through a Power-of Attorney; and the seller's agent was not responsive.

Have done three other residential RE transactions prior to working w/ Redfin and Angela. Found Angela to be very prompt, professional, honest and personable to work with. I was sceptical about working Redfin vs. a 'full service' broker; after completing this latest transaction with Angela, I can honestly say it was a great experience and I would gladly recommend Angela to any of my friends who were in the market to buy or sell. If all your agents are representing your company the way Angela did on my transaction, you will no doubt continue to be a successful organization and a viable alternative to the traditional 'full service' brokerage houses.

The overall experience was satisfactory, but I would say that buyers with no other contacts in the Real Estate business or without prior experience should consider a full-service agency. Redfin is great for what you pay, and they were able to handle everything that came up, although "proactive" is not a term I would use here. When you are dealing with a short escrow and unresponsive sellers, the disconnected nature of the Redfin service can be very stressful on a buyer. Again, having other resources to ask and give advice, as well as understanding the reduced commission, Redfin met my expectations, but I would repeat my warning to inexperienced buyers.

Angela was always on top of things. She was actively negotiating on our part with the seller's agent. When the appraiser came back with a lower estimation of the value of the house she immediately got on the phone with the seller's agent, and the price went down accordingly. Needless to say, we were quite happy about that.

Angela is fantastic! From our initial browsing, to taking tours, to making offers and throughout escrow, Angela (and the whole team) was there 100% 24/7. I am CERTAIN we would not have gotten this house without Angela as it was listed, offers made, and removed from the MLS within DAYS. She quickly (on the weekend and at night) worked with us to get the offer and needed follow-up and got us this dream house. THANK YOU ANGELA!!!

Redfin's service was great! Angela was very professional and responsive to all my questions throughout the transaction. I would recommend Angela without hesitation.

Angela has a great attitude and always willing to help. She returns calls and answers questions promptly. My overall experience with Redfin was great.

It was great to work with Angela, and she made the process very easy. She was timely in getting back to us, and sufficiently well-informed to answer most of our questions. Where she didn't have an immediate answer, she would research the issue and follow up with us. Angela was also very helpful in working with Escrow, at the end of the purchase process, to ensure that spurious escrow fees were removed from our closing costs. Our two criticisms: (1) We wish that she had done more to explain certain negotiated terms that we came across in the offer/counter-offer process (specifically, HOA Transfer fees - it would have been helpful to get a clearer understanding of what these fees were, and how much they would be, earlier in the negotiations process, as they became a point of contention later on in the process). (2) We wish that Angela had been more proactive in working with Escrow earlier in the process. Although she was very helpful in the end to get certain unnecessary fees removed, we felt that we were left to negotiate with Escrow by ourselves throughout much of the process. It might have been easier and less stressful had Angela stepped in earlier to assist. Despite these two issues, Angela, on the whole, did an outstanding job in representing us and negotiating for us, and we would be more than happy to work with her and Redfin again.

Angela was very supportive and resourceful throughout the somewhat stressful process of buying a home that was owned by the evil Countrywide and that was listed by a particularly incompetent and unresponsive listing agent. Hopefully anyone reading this knows that "Redfin is not for everyone" in that all communication with the agent is through phone or email, so you have to be comfortable with that going into it. Given that framework, Angela was very communicative throughout the whole process, especially after the initial offer. We felt like we kind of had to figure out strategy of how much to offer, counteroffer, etc on our own, but I think that's just the reality of working with an agent who covers such a large geographic area and might not be familiar with the dynamics of the exact neighborhood the home is in (also during a very volatile time in the market). We also didn't realize until after making the offer that even in buying a foreclosure you can sometimes get the seller to pay closing costs (fortunately this was a moot point because we were lucky to find a loan program that covered virtually all of the closing costs). Anyway, once the seller had accepted an offer, Angela was very diligent about following up with everything and keeping us posted about the progress of the deal. As first time homebuyers, we had a lot of questions and she very patiently took the time to answer them and educate us about the whole complicated process of buying a home. The main thing that was stressful was that the Bank Addendum set very strict contingency timelines. Angela assured us that this wouldn't be a big deal because she could just file for an extension. When the time came, this turned out to be easier said than done. At certain points Angela seemed stressed out that the listing agent and bank weren't responding to her extension requests (which she said was unusual) and this made us stressed too. It took us a while to really understand that the language of the Bank Addendum meant that if they refused to an extension and the deadline passed, we could lose the $5000 we had already put in. Fortunately this didn't happen, largely because Angela was so persistent in contacting the listing agent and advocating for us. So overall, she did a good job and we would recommend her to other homebuyers. And the Redfin rebate check is for real, so it's definitely worth it if you're willing to do everything over email/ phone.

Angela was excellent -- really top-notch. As first-time homebuyers, we felt we couldn't have asked for an agent who was more helpful, knowledgeable, and on top of things to help us to negotiate and close on our new home. -Angela's follow-through was excellent - she followed through on everything she said she would, coordinated with the seller's agent and escrow, and replied to every email and phone message, which was no small task considering that hundreds of communications were involved. -Angela's communication skills were excellent - we always felt she clearly heard, understood, and responded to everything we discussed, which again is no small thing considering that all of our communication was over phone and email. -Angela's accessibility was excellent -- besides during the week, Angela would return our calls and emails even during evenings and weekends, and was always accessible for time-sensitive tasks such as making offers and counteroffers. -On top of all of this, Angela is warm, kind, and extremely knowledgeable. In our experience, we learned that Angela's style was not to push advice onto us, but that she will answer every single question you ask her in her friendly and efficient manner -- even if you are a first-time homebuyer and you have a long list of questions. We learned a lot about buying a home and had a great experience working with Angela. Thanks Angela!

The redfin team was very professional and responses were always fast. Our experience was better than expected. Angela was very helpful, responding to our questions even during weekends and evenings.

Angela was very professional. Our escrow was difficult in these troubled financial times and Angela was very attentive and available.

Angela provided calm, steady and thorough assistance throughout my entire purchase process. She was congenial, professional, accessible, and very prompt in returning phone calls and emails. Though we never met (as is standard in the Redfin process), I felt as though she was there for me every step of the way. All in all (and because I was already very familiar with my market area), I had an excellent experience with Redfin. Knowing I had the refund check coming was a big part in my decision to work with Redfin, and I'm glad I did. The assistance I received from others at Redfin (tours, field agents) was excellent as well.

Overall, I was very happy with Angela, and the whole Redfin experience. Angela was communicative, helpful and quick to respond (even when she was on vacation). This was a first time purchase (in the US) for my wife and I, and so the whole process was new to us, but there was no question that we got the support and help and explanations that we needed. The sale was not as smooth as it might have been, which was, I might add, nothing to do with Redfin or Angela. The house was an REO, and the selling bank reorganized itself while we were in escrow, which caused a delay of almost a month in closing - most annoying was the uncertainty, that it seemed that the bank was always going to close in a couple of days. A concern I had with Redfin was that they might not work well with the selling agent, who might resent the Redfin model, and/or see them as a threat. However, Angela and the selling agent worked very closely together, and as far as I could tell, they had a great working relationship. They kept me in the loop by including me on the emails that passed between them. In the three months between offering and closing, Angela and I had around 100 email threads, some of which had up to 15 emails in them (including when Angela was on vacation, skiing somewhere). We also spoke on the phone occasionally. (I always prefer to use email, because then I've got it in writing and can refer back to it). One minor change I would make to the Redfin process was the viewing system - I'd like to have more of that online. When we made an appointment to view a house, we got an email confirming it, from the viewing agent - however, that agent didn't have a Redfin email address, and didn't mention Redfin, so I couldn't find easily find their email again to check what it said. They then rang up on the morning to see if I could change the time (which was fine), but then I had trouble remembering what I'd agreed to - if we'd been able to look at a web page, and check what I'd said.

Angela the Redfin team were very personable and very responsive. We would use them again.

This house had a major title issue and took 7 months to close, yet Angela showed amazing patience and persistence, and was always conscientious even when things got tense a few times. Based on all the time spent on this deal, I don't think Redfin made any money on it, but they stayed with it and we got the house. Angela is truly an asset to Redfin. Thanks!!!!

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The transaction coordinator did not serve any purpose and only provided a false sense of security. It would have been better had we and/or our direct agent had all communication with Escrow, the Bank, and the Seller. There were too many people involved for closing.

This is the first time my wife and I bought a house. My experience with Redfin was absolutely delightful that I fell like buying more homes and use them.

Angela was a pleasure to work with. The purchase went through pretty smoothly. In hindsight, as a first time homeowner, I probably should have asked more questions or had the whole home buying process explained to me a little better.

Angela Creech was knowledgeable, efficient, and a pleasure to work with. She helped keep things moving with a difficult buyer's realtor.

Angela Creech, Sara Masey, Katrina Jauregui, and Timbra were all fantastic to work with. Everything went very smooth and they were all there to help every step of the way. I am extremely satisfied with my experience with Redfin.

I was a first time homebuyer, so I was obviously very nervous of the whole process, but Redfin made the whole process smooth and easy. I would definitely recommend them to anyone.

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You should ask more questions in your survey!!

Pllease give Kudos to Angela Carr, Angel Creech and to Katrina Jauregui. Katrina did go out of her way to help us find the house at 60 Kyle CT in Ladera Ranch.

All in all the experience of working with Redfin was great. Since this was our first time home buying, I don't think we could have expected any better. I think the agent and coordinator and the field agent, all of them were great professionals to work with and met or exceed our expectation on most of the situations. The redfin refund was a great help financially. I would like to see more and more people using Redfin.

Fantastic website and you really have a good product for someone who wants to drive the process. I had mentioned to my agent I would be happy to speak at an event on the process if you ever need anyone to do that. I have bought and sold 4 homes previously and this was by far the most cost-effective solution. I'll say it again - you have a fantastic technology platform.

Great service. Angela Creech should teach your people how to act and conduct business. She is terrific and very calm. Also, your survey doesn't work. When you type in an answer in "other" in question #6, your survey doesn't recognize the response and acts like a response is still pending.

I think there may be a market for "coddling" fist time home buyers a bit more than those who are buying the second or third home. But, I still would highly recommend your services and don't really see why we still need traditional agents to help us buy houses.Thanks

With USAA, they have a 'loan status' page that the underwriters manage to let me know the status on the loan. With Redfin, I would have liked to see something similar that the transaction coordinator/agent could fill out that I could look at. I think its important for first time buyers especially who are nervous that they are going to screw something up since they never see the agent. Something that has a list of things like offer submited, offer accepted, the list of contingencies with due dates and schedule dates and other things with the escrow company. I know it would have freed both myself and Angela up more because I wouldnt continuously call to ask how things were going and what was next. It would also be an instantaneous look for angela to look at our file and remember where we are.

Being able to search by current public school boundries would have been very helpful.

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My husband and I really enjoyed this experience a lot. Our "Redfin Team", as we deemed Angela, Sara, and Anna, were great. We loved that nobody tried to show us property that was "just a little more expensive". Initially, the fact that they weren't commission-driven made us feel comfortable trusting them, as we felt they were free to have our best interests at heart. After we got to know them, we realized that they're also great people who know what they're doing. They were wonderful, and the refund we received paid for all our closing costs, which was so wonderful. Rather than have a lower refund percentage with more service options, I'd much rather keep the refund at 2/3 and keep the level of service the same, because the service was great just as it is.

A detailed timeline of the events that need to occur (during escrow) would have been helpful. There also seemed to be quite a bit of confusion about how the 2% refund is distributed. The wording of the refund document we had to sign was confusing.

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