Charmaine's 4-Star Reviews

Charmaine was great to work with (so was Regina in the back office), and we absolutely love the redfin business model. The only room for improvement would be more intimate knowledge of our local market to get a better sense for comps (C. is mostly working on East Bay deals, whereas ours was in the Peninsula).

Charmaine maintained good communication with me at all times during escrow.

Charmaine was very helpful and responsive and got us through the whole offer process with very good advice. It was interesting that we never met her or Regina in person throughout the entire process. For the most part this was fine, but it would have been nice to have someone at the signing to provide a buyers perspective on all the paperwork that we had to sign. (The field agents that we did meet in person were both very friendly, patient and helpful.) Overall, we are very happy with the Redfin experience. The process works and the refund made a big difference in offsetting closing costs!

Our experience with Charmaine was very good. She proved to be an excellent guide through our first-time home purchase, providing suggestions throughout the offer/in-contract/closing process. We'd wished that we'd had more visibility into Redfin's team model earlier (i.e. that Charmaine works leads a team of multiple realtors, several of whom ended up working with us in this process). It would have cleared up confusion on our end and helped us understand whom we should be working with most closely at a given time.

The most important thing -- getting a our first home -- came to fruition with Charmaine's help. Ultimately, that is the main objective and we were able to accomplish that. However, it was frustrating that we were making all of the decisions on the offers and received little insight into the market we were buying in. I think this is because Charmaine was covering a region that spanned two counties with over 3 million people living there. Typically an agent will specialize in 5-10 neighborhoods spanning a few cities so that they are on top of that area. We were not able to get this "expert level" service. However, despite the draw backs and frustrations that we had in dealing with Redfin tours (some were great, others were horrible) -- we purchased a home that we are very happy with and received the Redfin refund which helps a first time home buyer immensely.

Customer chose not to leave public comments.

We closed on our home recently and I wanted to take this opportunity to write this short note of appreciation with respect to the top-notch service delivered by REDFIN team members and realtors. We were successful in working our way through the arduous process with Charmaine Frank (lead agent) and Renia Puzon - both, a delight to work with and we whole-heartedly recommend engaging the services of REDFIN for your real-estate transactions. In this day and age where most of us are technology novices (at the least), and in this treachorous economy where all of us are on the look out for ways to save a buck, REDFIN's business model can't be beat.

Still waiting for that planned feature in June to see recently closed properties -- critical for getting a realistic sense of the market. Would have been nice for the site/agents to be clearer about what they do and do not do in terms of reviewing the disclosures. I'm fine with them NOT reviewing them except for when we have questions, but that was not clear initially with Jim Holt on first two unsuccessful offers. I should have asked him outright but did not.

I would recommend Redfin to someone who was house-shopping, with some reservations. Some of the problems we had with Redfin; limited house tours etc... are really just due to the model structure of Redfin, and don't have easy solutions. There are many selling agents who don't hold open houses and are resistant or downright hostile to showing their listings, which can make for a very frustrating experience. Overall, I'm happy with my Redfin experience and would recommend it to friends and family, but I would be very clear about what (based on our experience) they could expect.

Customer did not leave review comments.