Charmaine's Reviews

Charmaine was great to work with (so was Regina in the back office), and we absolutely love the redfin business model. The only room for improvement would be more intimate knowledge of our local market to get a better sense for comps (C. is mostly working on East Bay deals, whereas ours was in the Peninsula).

Charmaine got us exactly what we wanted, which was the right house at the right price and the necessary guidance to get us through the transaction. The Redfin team got us smoothly from "This is the house we want to purchase and this how much we think we should pay for it," to "Here are the keys." There was very little waiting for phone calls to be returned or open-ended questions needing answers. The entire process was very transparent, efficient, well-coordinated.

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Charmaine is extremely professional. We are real first-time home buyers so we had a lot of questions - Charmaine had answers to all of them and was very responsive both via email and phone. We submitted few offers before we got our home (all within 2 weeks) - we always went below asking price plus we had FHA financing. We are veryhappy with the purchase price and credit from seller - thanks Charmaine!!!

Charmaine maintained good communication with me at all times during escrow.

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Charmaine was very helpful and responsive and got us through the whole offer process with very good advice. It was interesting that we never met her or Regina in person throughout the entire process. For the most part this was fine, but it would have been nice to have someone at the signing to provide a buyers perspective on all the paperwork that we had to sign. (The field agents that we did meet in person were both very friendly, patient and helpful.) Overall, we are very happy with the Redfin experience. The process works and the refund made a big difference in offsetting closing costs!

She's the best. Very motivated in negotiation for the buyer, brought the price down form 299K to 288K, then upon inspection , she helped us to get a 3000 credit! That's a total of 14K, out of a 288K purchase!

Absolutely wonderful transaction. Charmaine is very professional, balanced, prompt to respond, and we felt comfortable that our interests are being watched. This is the third house we have bought, and this experience has been by far the best.

Charmaine was an excellent real estate agent to work with. We actually submitted multiple offers through Charmaine over the past six months or so. She was always upfront with my wife and I about what she thought. On the rare occasion we disagreed, she complied with our wishes. We finally had an offer accepted and dealing with the bank and the title company took about a month and a lot of persistence on Charmaine's part. It was only through her hard work that the situation was resolved in a month-we found out later that our particular situation sometimes goes up to a month longer. I'd highly recommend her services to anyone.

Since we haven't gotten our key yet because of the rent back, this transaction is not completed. But from the very beginning up to the day of closing, our experience with Charmaine and Regina has been great - very professional, knowledgeable and thorough. We will definitely with them and Redfin again.

We highly recommend both Redfin and Charmaine Frank. Charmaine guided us through our first home purchase. She is highly responsive and a skilled negotiator. We trusted her to provide sound advice and to look out for our interests rather than to merely close a deal.

Charmaine was extremely professional: - Offered all the information, never pressured me. - Was always available and very responsive. - Looked out and best represented my interest - Charmaine and her team followed up with the selling agents promptly to get disclosures(if any) for all the homes I toured. - BTW, redfin tours work great. - Presented different options at all stages. - Charmaine and Regina kept in close touch with all the stakeholders to make sure things are happening on time. There is still one pending item, I am sure Regina will do a great job.

Charmaine and her team were exceptional in handling various and often very difficult and frustrating aspects of our purchase (the relocation company was involved). We loved working with them - excellent communicator (she stresses e-mail communication, which was perfect to rebalance our emotions and logic), quite direct (it was great, it saved us so much time!!!), and has a great team. A word for people considering Redfin - the business is different and way better than the traditional one, which we have used in the past for both buying and selling. VERY IMPORTANT - Redfin provides you all/most information and does not push you into making offers. I would use Redfin again even if they don't offer rebates and, in fact, even if they charged more for their services. Also understand, Redfin is not a babysitting service like many traditional brokers and sometimes you will have to use your brains and make your own decisions - yet, Redfin will provide you all information and more to assist you. HIGHLY RECOMMEND!!!

She was always very helpful and proven to be the best agent I have ever had the pleassure working with.

Charmaine was very responsive, clearly understood how to put together a competitive offer (it's not just the offer price!), was patient in guiding us through the phases of pending, and was aggressive in ensuring our deal closed as quickly as possible (and we had a number of hiccups with our mortgage broker, the lender, and then the escrow company). I feel confident that we got a great price on our house -- and this was the first offer we submitted after a year of looking! There's enough hand-holding for the first-time buyer but not so much as to irritate you and feel like you're being pressured (as we felt with traditional agents!).

I would recommend Redfin to anyone buying a house given my excellent experience w/ Charmaine.

With very, very little time between when we found a new listing that we loved and the deadline for submitting our offer (2 days!!), Charmaine was constantly accessible as we put together our offer, and went through two rounds of counteroffers. She did this all while traveling to a mandatory company meeting out of town and over the weekend; she didn't drop the ball once. We ended up getting our offer selected from among the 5 bids, and we're really thrilled with the place. Charmaine and Regina also helped us with all the inspections and post-contract due diligence, even past escrow (because of a short-term rentback situation). I've tended to think real estate agents are a necessary evil of the home purchase process, but based on my experience with Charmaine, Regina and Redfin, I can say with confidence you get far more than your money's worth with them (esp considering you get a fat check from them at the end!).

Charmaine was thorough, patient, and did not rush us into making any decisions. She kept us informed and educated throughout the process so that we could make the best decisions based on our personal preferences and priorities. She was truly our advocate and maintained her professionalism while interacting with us, our mortgage broker, and the seller's agent. Her knowledge of the industry and extensive negotiating experience were evident throughout the process and especially when we hit challenging roadblocks (which was often!). As our first-home buying experience, we were quite suprised at how deliberate and reasonable the whole process ended up being, and we credit Charmaine for that.

Our experience with Charmaine was very good. She proved to be an excellent guide through our first-time home purchase, providing suggestions throughout the offer/in-contract/closing process. We'd wished that we'd had more visibility into Redfin's team model earlier (i.e. that Charmaine works leads a team of multiple realtors, several of whom ended up working with us in this process). It would have cleared up confusion on our end and helped us understand whom we should be working with most closely at a given time.

Redfin and Charmaine Frank were recommended to us by a friend in Seattle. It was the perfect fit for us, and we have already enthusiastically referred Redfin to others. We liked the low impact sales agent approach where a proactive home buyer can do their own research, looking for listings. Charmaine Frank, Tom Hendershot, Regina Puzon, and all the individuals we dealt with a Redfin were professional and great. It wasn't just about the sale, it was about us getting into a home that made sense for us. Charmaine was there when we needed her to help get us to a successful closing, including making a referral on a fantastic mortgage broker. She was calm, responsive, and a great ally for us during the process. Thanks much!

Very efficient throughout the entire process. I worked with Sue for tours and delivering my offer. She was wonderful! Charmaine stepped in for the closing stage kept me informed on status at each step.

Outstanding! I can't say enough about Charmaine and her assistant Regina. She walked me through every step, gave great advice, and in the end helped me negotiate a deal for considerably less than I expected. What a great experience, I wouldn't use anyone else.

Charmaine has helped me buy and now sell a house, at good prices and with a minimum of fuss and trouble. She is very competent and easy to work with,and always prompt in responding to issues as they arise, evenings and weekends included.

This went very smooth. Highly recommended.

Charmaine was extremely helpful with timely answers to our questions, provided very detailed information during our offer process, and was a vigilant advocate for us during our negotiations with the seller and some slow downs with our lender. We heartily recommend her to anyone who wants quality service in a situation that can be as trying as a house purchase is.

Charmaine was fantastic from start to finish. She not only provided sage advice, but guided us through the process every step of the way. She was always available, and we greatly appreciated her willingness to be a tough negotiator when the time called for it. We wholeheartedly recommend Charmaine and her team!

The most important thing -- getting a our first home -- came to fruition with Charmaine's help. Ultimately, that is the main objective and we were able to accomplish that. However, it was frustrating that we were making all of the decisions on the offers and received little insight into the market we were buying in. I think this is because Charmaine was covering a region that spanned two counties with over 3 million people living there. Typically an agent will specialize in 5-10 neighborhoods spanning a few cities so that they are on top of that area. We were not able to get this "expert level" service. However, despite the draw backs and frustrations that we had in dealing with Redfin tours (some were great, others were horrible) -- we purchased a home that we are very happy with and received the Redfin refund which helps a first time home buyer immensely.

Charmaine is a reliable, efficient and courteous. She responds promptly by email or phone with great communication and follow ups. She helped us get our house by the first offer; helped us negotiate price down while in contract, assertively deal with bank for delay of loan closing. Deeply appreciated her effort to make our home buying process smooth.

Charmaine replied to our questions quickly and helped us make sound decisions. She has been super helpful throughout the process.

Charmaine is a professional agent who makes quick decisions & quick responses. She can assist you to buy the house without any delays. She is definitely a GREAT ASSET to us home buyers!!!

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We had an excellent experience with Charmaine. She walked us through the whole process, fought for us when fighting was needed, and was always available when we had questions.

We never meet Charmaine face to face, but we were always able to get a hold of her anytime we needed to. She was prompt in responding to our questions and was very helpful throughout the home buying process.

very good, she's the best

I never actually met Charmaine, which would have been nice. But she was extremely responsive by email and phone. It might be good to have the main agent be involved face-to-face at some point in the process.

Charmaine was enormously helpful and unfailingly professional. She patiently answered all of our questions and carefully guided us through the sometimes bewildering process of offers and negotiations. She became a trusted advisor even though we never met her in person!

We closed on our home recently and I wanted to take this opportunity to write this short note of appreciation with respect to the top-notch service delivered by REDFIN team members and realtors. We were successful in working our way through the arduous process with Charmaine Frank (lead agent) and Renia Puzon - both, a delight to work with and we whole-heartedly recommend engaging the services of REDFIN for your real-estate transactions. In this day and age where most of us are technology novices (at the least), and in this treachorous economy where all of us are on the look out for ways to save a buck, REDFIN's business model can't be beat.

Home hunting can be intimidating for first time buyers. Charmaine's knowledge, patience and experience guided us through the confusing process and made it very easy. Kudos to Charmaine, Earnest and Omer who helped us get a great deal on our home.

We don't think that we would have gotten the house without Charmaine. Charmaine was always very fast. She helped us compile an offer within hours of seeing the house (multiple bid situation). Throughout the process Charmaine was very quick to respond to our questions.

Charmaine was wonderful, patient, and knowledgeable. A traditional agent has nothing on her. I would recommend Redfin only because they come with Charmaine. Regina was very helpful as well. They made a very difficult deal work. The best thing about her is that she comes up with solutions to make things work.

Charmaine Frank is an amazing Agent!! We were new home buyers and did not know anything about closing on a house or even getting a mortgage. Once we found the house we wanted and submitted the online offer Charmine did everything. She was patient and quick in getting back to us. Once she even called back in the middle of her vacation. She even sent a co-worker of her over to help with some papers when she could not make it. That's services!! She was very objective in the advice she gave us. No hurry-or-rush to meet end of month quotes. In fact, she advised us not to move on a property because she felt we could get a better deal. Now we have a wonderful home and paid almost 40% less than the original asking price. Finally her co-worker recommended a great bank for our loan, and we got the best rate from them. Even after look at 5 other agents/sites. Plus we got a nice rebate check!! We couldn't be happier! Redfin Rocks!!! I'm not sure why anyone would use anything else.

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I would consider Charmaine an exemplary real estate professional. For those who know me, this is quite a compliment. The reason for the prior statement is that I generally have a very low opinion of real estate agents and brokers. Generally speaking, I think they are on par with used car salesmen and ambulance chasing lawyers. However, Charmaine consistently surprised me with her attentiveness, knowledge, experience, advocacy and attention to detail. We had to deal with an REO property where the listing agent was hard to get a hold of and my lender was ridiculously incompetent. Yet Charmaine managed to guide me through a very convoluted and stressful ordeal. In the end, and despite the failings of the aforementioned entities, Charmaine closed the deal on time. With her assistance I was able to get the home of my dreams. Sounds corny but its true. On top of that, she's just a generally very pleasant person to deal with. I am a tough critic of all things and very cynical... but I have nothing but great things to say about her.

Regina and Charmaine did an excellent job in dealing with our paperwork challenges. They were easy to reach and always returned calls/emails promptly. Generally, the process of viewing houses still seems rocky. We had trouble with the agents who unlock doors not getting back to us to tell us where to meet and not having a complete list of what we wanted to see. You probably want to fix that so people don't walk away before the buying process which went smoothly thanks to Regina and Charmaine.

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Everyone was friendly, efficient, and knowledgeable.

Very effecient, knowledgeable and a pleasure to work with. Kudos!

My experience with Redfin was really bad. I strongly believe that whenyou are buying a house if you are 200% sure that every thing is fine with the hous you might wana go to Redfin but if it comes down to negotiation or dealing with any kinda issue , then you will be a lot better having a real state agent than Redfin. Why ..because Redfin agents are not experienced and they deal with you on phone thus not kinda developing that relation where she or he will be going teh extra mileon your behalf. I have so much to write but cutting teh story short Redfin and its rebate its not at all worth when you are buying a house which in most cases is one time deal in your life.

Tour on Saturday, offer on Sunday night to listing agent, counter offer Monday, offer accepted by both buyer and seller Monday night. Closed 15 days after touring house. Charmaine Frank was superb in getting through the process.

I had a great experience with Redfin in the process of buy this new home. Charmain and Regina had provided great assistance for us and very reachable.

Charmaine Frank is truly an asset to Redfin. We enjoy working with her so much, we will get another house with her!

As discussed earlier, our initial contact with you guys was a bit rocky. We did not use your field agents to view houses so the place an offer process was our first contact -- the initial email indicated you were going to contact the listing agent before contacting me.

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I experienced professional care in this transaction. Charmaine and Regina were both great to work with.

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I gave a score of 9 and not 10 only because of the transition between agents at a time when it was important for me to have continuity. The missing point doesn't reflect on either Susan or Charmaine, who were both great, but rather on Redfin for changing the agent we were working with midstream.

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My initial agent, Ernesto Pinada, was involved up until about 95% of the process was complete before leaving. So the majority of my experience was with him. Charmaine was very professional when I spoke to her and I have no complaints, but I do not feel as though I had enough dealings with her to properly rate her overall (one phone call, one follow up email). After Ernesto's departure Regina handled the majority of my issues, and did so satisfactorily. I was pleased that Redfin management stepped up to address concerns that I had both very early on in the transaction (slow response to initial offer) as well as in the final hours (leaseback deposit).

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I will recommend Redfin to all my coworkers and friends. I really think it's a fantastic idea and I love it!

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No.

Despite being a low-cost option, Redfin really shattered my expectations and hit it out of the park.

This is not really a Redfin issue, but the roof inspector did not provide much useful information, and we would recommend that you find a new roof inspector for future clients. They were also quite slow in generating their report.

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The biggest issue for online broker is to make client to trust you. Red carpet /meet agent event will help to customer to feel that they are taken care by real person, not the system.

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More online self-service: let me check your Web site for updates on listing status, contingencies, closing

pay referrals

I love Redfin -- keep up the good work & hire more field agents!!!

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The email communication between Redfin agents, and other parties such as buyer, listing agent, etc. probably take a big percentage of time of the Redfin agents. A well designed, user/buyer password protected web page to list purchasing stage/progress in quality gates/layout/sequence would allow Redfin agents to communicate more efficient and more effective I think.

Still waiting for that planned feature in June to see recently closed properties -- critical for getting a realistic sense of the market. Would have been nice for the site/agents to be clearer about what they do and do not do in terms of reviewing the disclosures. I'm fine with them NOT reviewing them except for when we have questions, but that was not clear initially with Jim Holt on first two unsuccessful offers. I should have asked him outright but did not.

I did my loan from eloan and was very impressed with the way my loan status was tracked online and available to be 24/7. Although Charmaine ans Angela where great in respondig promptly and sending me everything my email, It would have been better if all the documents, status etc could be tracked thorough mt redfin account on the wen.

I would recommend Redfin to someone who was house-shopping, with some reservations. Some of the problems we had with Redfin; limited house tours etc... are really just due to the model structure of Redfin, and don't have easy solutions. There are many selling agents who don't hold open houses and are resistant or downright hostile to showing their listings, which can make for a very frustrating experience. Overall, I'm happy with my Redfin experience and would recommend it to friends and family, but I would be very clear about what (based on our experience) they could expect.

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It would be better that once you make and offer, that you deal with the same agent for future subsequent offers. When you tour properties the listing agents usually want to send disclosures to your agent not the buyer. But since the buyer doesn't have a dedicated agent at that point, it can cause problems.

You should consider a robust "self-assessment" section on the web site to help potential clients determine whether the Redfin model is right for them. It was the right thing for my husband and I, but it's not for everyone. You might also consider some add-on services for first-timers for a small fee so you can spend a little extra time explaining the ins and outs. A quick comment about this survey: please add "not applicable" where appropriate, such as question #22. Having never bought a house before, I don't have an answer. Similarly, your survey forced me to go back because I "didn't answer" question #6, even though I had typed my answer into the text box. I would gladly have checked an "other" box if it had been provided to me.

I would recommend that Redfin provides more personalized support for the home buyers to make an informed decision on their offers. For example, a detailed personalized report that comprehensively analyze the comparable prices and market trends tailored for a specific properties of interest would be a nice touch. Right now, such information has be gathered by buyer through other websites such as zillow.com, which may not be accurate.

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