Cheryl's Reviews

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Cheryl was great, very practical and helpful. Didn't quite give 10/10 because after the P&S was signed I was pretty much handed over to Kathryn (coordinator).

We LOVE Cheryl. She was fantastic. As far as we're concerned everyone should use Redfin. She couldn't have been more accomodating, available, encouraging, aware, all of it. We cannot say enough good things about her!

Cheryl's professionalism and expertise guided us through a successful sale in a difficult market. Earlier in the year, we also completed a purchase with Cheryl acting as our agent. I would highly recommend Cheryl and Redfin to anyone considering a purchase or a sale.

Cheryl handled my home purchase very professionally.Diligent follow up, good communication via phone and email, timely responses to our questions and an overall great experience.

It has been a great experience working with Redfin and with Cheryl. This was my first time buying a home so I suppose I don't have much of a basis for comparison, but I really don't see how it could've gone much better. I got everything I wanted! Thanks Cheryl!

She was great and Redfin is the only way to sell a house.

We were very pleased with Redfin while we were in the home viewing stage. Scheduling viewing appointments was easy and flexible. Once we found the home we wanted, however, we were disappointed at the level of Redfin's involvement in the inspection and offer process. We suggest Redfin set expectations with their clients at the beginning of the offer stage - giving clients an overview of how things were going to go and what the choices would be at each step. Cheryl made herself available over the phone, however, we didn't know what questions to ask or what options we had with each inspection or counter offer step, so we felt lost. Agents need to remember that normal people don't buy houses every day, so we hire you to guide us through the process. We haven't seen the forms before so we don't know what our choices were going to be or what the implications of those choices would be. The most frustrating part was the inspection. The report came back with over 40 items and we needed help distinguising what was important, but instead Cheryl complained about how the inspection report was written and didn't seem to want to take the time to go through it with us - she just wanted to know what we wanted to do so that she could write it up. We understand that Redfin is not full service and we liked getting money back at the end, but we're not confident that we got the best out of the negoiation process. As Redfin's current process stands, we wouldn't recommend this route to friends or family. To improve, we recommend keeping the viewing appointment process the same. Once you get to an offer, however, the agent should take over the whole process instead of mining out to different parties. The agent should meet the clients in person to lay out the process and expectations, attend the inspection, and actively guide through the offer process.

Cheryl is great to work with. She worked very promptly, communication was great and worked very responsibly. After the offer was accepted, the coordinator "Kathryn" also worked great with us. As a first time home buyer, Cheryl explained every steps on the home buying process which made very easy to buy the home. Also we received the redfin refund within a week. Definitely I will recommend her to buy a home.

Cheryl was a consummate professional in everything that she did for us. When problems arose with our mortgage broker that caused multiple delays to our closing, Cheryl was able to save our deal without increasing our costs. Cheryl and Redfin are highly recommended.

Our experience with Cheryl was great. Cheryl was always understanding and did the best she could to make sure things went smoothly. We never felt pressured to do anything we didn't want to do. We sold our house quickly, at a price we were happy with, and ultimately having with a good feeling about it. We will use Redfin and Cheryl again!

Cheryl was with us for months as we sold our old house and bought a new one. She was absolutely terrific, and wrangled some very sticky situations with aplomb. Bravo!

Working with Cheryl was a great experience from the beginning. My purchase was fairly straightforward however time was a factor as the property I was interested in had been on the market for quite a while and the seller was thinking about renting it. Cheryl was available to answer my questions and help with my offer at all hours of the day, which certainly eased my experience! I was able to get a vieiwing of the property and a purchase agreement put together much quicker than I anticipated. Overall my experience with Cheryl and Redfin was a very positive one and I would recommend both to friends and family.

Cheryl could not have been more accomodating. She was great. Always available, always insightful. Truly it seemed to us we were her only customer.

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Cheryl helped us put together our offer which was significantly below the asking price. She must be a master negotiator because they accepted our offer very quickly with no counteroffers. She provided expert advice and prompt and timely service at the beginning of negotiations. Her associate, Earnest Watts, took over much of the communication with us and between us and the seller's agent after offer was accepted. Earnest always answered our questions thoroughly, promptly, kindly, and courteously. If needed he researched the issue and responded quickly. I loved that we did almost all of it via email. Except that some of the paperwork re the septic inspection (generated by seller's side) was not readable or in the correct format, and had to be rescanned and resent. Some of this took much longer than needed (more than a week). The original forms could have been photocopied and snailed mailed to us sooner than the revised pdf files were sent. This was not Cheryl or Earnest's fault but I would have liked a little more advocacy for us at that point. Perhaps they were, but it was not always evident to us. It took two weeks after the septic inspection before we received the septic report, and it was not complete due to the above technical issues. I had dreaded looking for a house because of my fear of establishing a relationship with a realtor. Cheryl, Earnest, and other support staff at Redfin made it much more of a pleasant experience; the hands-off but supportive role that seems to be Redfin's process worked great for us. Thank you Earnest and Cheryl for making it a relatively smooth process.

Cheryl was responsive and helpful in all the matters I needed assistance with. The inspection repair period was a bit hectic after a couple of weeks of quiet, but we managed to get everything done just in time!

Cheryl was great and her experience was a true advantage.

Cheryl was always available whenever we needed a question answered, which it made it possible for our transaction to go as smooth as it went.

Cheryl is great agent that is willing to go the extra mile.

Cheryl and her team were a pleasure to work with. She was always accessible and helped every step of the way. She was able to answer our first time home buyer questions, and worked incredibly well with our lender and the seller's real estate agent to make sure we always were kept informed.

We had previously used a large real estate company to purchase our first house and we loved our agent. For the purchase of our second house, we decided to go with Redfin. We didn't know what to expect when using Redfin and the agent assigned to us, but Cheryl met and exceeded every expectation we had! She is so on top of things and kept us in the loop on every detail. We had quite a few problems with the transaction (our loan, closing date - all not Cheryl's fault) but Cheryl was always so kind and considerate to us and we came to trust her judgment and negotiation skills. I am confident that we got the best deal possible through Cheryl and we will definitely recommend Cheryl to our friends!

Being first time home sellers the experience was very new and uncharted for my husband and I. Cheryl was so patient with all of our questions and really offered us a wide range of advice when we needed it the most. We would recommend her skills time and time over again not only to first time sellers but to anyone looking for sound, fantastic service.

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As a first-time homebuyer, Cheryl and her associate agent Earnest made the process very straightforward. They responded to email and phone calls in a very timely fashion, including weekends and off hours. While still being a very busy process due to all the paperwork to fill out, they sent forms to me very quickly and sent them to the seller's agent or appropriate party very quickly as well. Turnaround time between a form I had to sign and then the seller had to sign was often less than a few hours (somewhat dependent on how timely the seller was to signing the document). Cheryl and Earnest followed up with my lender, the seller's agent, and escrow up until we closed to ensure a timely closure. I can't say the process was hassle-free (due to the paperwork), but I encountered very few if any problems working with Cheryl and Earnest throughout the month-long home buying process.

Great experience. She knew what she was doing and went above and beyond my expectations.

cheryl was 100% awesome. rock solid, on top of everything, and spot-on with advice. she even did the second walkthrough herself when no one else was available and it needed to be done immediately. cheryl was also good and patient knowing that this was my first house -- she set expectations accurately, let me know what was likely to happen next, and was incredibly responsive to all my questions. she really was great.

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I can't thank Cheryl McLaine enough for her services. We had immensely complicated and difficult purchase for a variety of reasons. Cheryl handled things with ease and professionalism. She put in our offer within 12 hours of us submitting it, stayed in close contact with us throughout the inspection and appraisal processes, and helped us close the deal when we thought it was about to fall apart. Chelsea, the associate agent we worked with, was also immensely helpful and kept in close contact with us throughout the process. I highly recommend this team!

I am writing this review as a former loan officer who had worked with non-Redfin agent prior to using this service. Cheryl's communication and hand holding abilities are really exceptional. We had several bids on different homes and at no time did I feel that I was not informed or made aware of things we should have done to get the home. I would recommend Cheryl to anyone who is buying a home.

If a buyer wants to save a lot of money, Redfin is a great Real Estate Company. However, the buyer must really be on top of things that full priced Real Estate companies usually take care of, such as looking out for the buyer interests. Redfin is not for the first time home buyers. We were disappointed with our agent. We asked for a final walk through and were told that we would have one, but it seemed to be ignored. Cheryl worked over the weekend to arrange a walk through for Monday morning, but it should have been set up well before the weekend. In fact, when we spoke to the builder he said that he was told that we didn't want the final walk through. He also told us that our agent wasn't very good. Overall, communication with us and with the other Real Estate Agent was very poor. Redfin is a great concept.

My wife and I were first time home buyers and had many questions. Cheryl was professional, curteous, and prompt in responding to my questions. She helped negotiate a price reduction and got us everything we asked for. Her assistant Corey was also very responsive and helped drive this process to completion. A big thanks from both of us to Cheryl and Corey.

Cheryl was wonderful! She really went above and beyond, even working with us on Mother's Day. We were in a bit of a bidding war with another buyer and we won the bid even though we offered $5,000 less than the other buyer. The listing agent said they wanted to go with us because they liked the way Cheryl put together our offer. The only down point was that we (being first time buyers) were a little bit confused during the closing process and didn't feel that Chelsea was very helpful. Whenever we talked to her on the phone she was pretty short with us. But overall, we loved using Redfin and Cheryl was wonderful to work with and very professional.

Very satisfied with frequency and quality of conversations with Cheryl. While it would've been nice to have arranged a face-to-face meeting, our experience turned out to be quite fruitful. We were able to buy our house with very little difficulty and Cheryl was there to provide guidance in a timely matter. Every call I made was either answered immediately or within 15 minutes. Cheryl even responded to emails or phone calls off-hours on weekends. Moreover, Cheryl's advice regarding the offer turned out well as our offer was accepted on the first try with a price we were happy with.

I had great communication with Cheryl and she was available at almost all times or would quickly respond to your inquiries. She was knowledgeable and was able to move quickly to help seal the deal for me. I was satisfied with Cheryl as my agent however I feel like someone dropped the ball on the final walk through. It was not scheduled until 1 day before closing and items that were agreed to were not addressed. The issues were not substantial but should have been addressed by the seller since it was agreed upon. She could probably done a better job with following up with clients all the way up to closing instead of having a very hands off approach.

I attended Redfin's information home buying seminar and talked to Cheryl a little bit during the break. I liked her straight-forward approach to the home buying process, and how she was able to answer any question big or small about the process and set my expectations appropriately. As a first time home buyer I was really looking for someone to shepherd me through the process of purchasing a home from the point of making an offer through closing. Cheryl was wonderful and helpful in this respect. She was super responsive to e-mails and phone calls and always had a positive attitude. The only two minor issues were surrounding the negotiation phase and the closing. During the negotiation I had to push Cheryl a little bit to try and negotiate a little harder, and deviate from her preconceived notions about new home builders and their flexibility. Ultimately we ended up with a decent deal, so she really pulled through here. At closing we hit a speed bump concerning the names on the title. I had made my expectations clear here, and was really looking to Cheryl and her team to step up and help me in the final leg of the transaction. Unfortunately we didn't end up with the proper names on the title, and ended up losing out on the government tax credit for new home buyers as a result. Other than these two things, I would highly recommend Cheryl and Redfin to anyone in the market (and did in fact!). When we had family in town, Cheryl was able to schedule a last minute field agent to come out and show the family our new home, as well as organize several visits for curtain and appliance measurements.

Cheryl did a great job. This was our first home and she worked out a good deal for both sides, taking only the minimum commission.

Cheryl was a pleasure to deal with. She even took the extra effort to call me to make sure everything was well and provided explanations that improved my understanding of the closing process. I would also like to highly recommend working with Chelsea Mitchell she was very diligent with making sure things were being handled properly. All the agents that I dealt with at all levels were extremely courteous and were prompt with getting back to me. Based on my experiences I would definitely recommend Redfin to friends and family. I will definitely be using Redfin's services when I decide to move again.

Cheryl and the entire Redfin crew were great. Very response to calls, paid great attention to detail and got the whole process done quickly. They also went out of their way to resolve issues with the Title Company (selected by the seller)on my behalf.

Working with Cheryl was an excellent experience throughout the entire process. She was supportive of our decisions, available at any time to answer questions, and helped us to obtain any and all information about our home. Our purchase had some unique circumstances and Cheryl was always available to help us work through the issues. This support included discussions with a neighbor and working with us at odd hours. I have already recommended Cheryl and Redfin to our friends that are considering purchasing a home. I will continue to do so. Thanks Cheryl!

Please note that our experience with Cheryl McLaine was very limited to near closing because she stepped in when our original Redfin agent (Donald DeSantis) left the company. Therefore, please consider our feedback accordingly. Thanks. Cheryl's strengths: communicated well; e-skilled; offered to help; responsive to inquiries even when out of office; friendly, courteous Cheryl's weaknesses: less experienced with presale? We had to learn together about "certificate of occupancy". Donald's strengths: communicated well; e-skilled; logical; suggested moves that benefited us; courteous Donald's weaknesses: More attention to the Builder's Addendum (including Specifications) would provide the Buyer better protection against Seller/Builder controlling/leading the transaction. The Builder's Addendum/Specifications turned out to be the most important terms for the presale transaction, which overrode the standard Purchase/Sale Agreement.

Cheryl did a great job getting us through the process. We would definitely recommend her and redfin to anyone wanting to buy a new home, especially for the first time! It was a great learning experience and I'm glad we decided to use redfin. We are very happy with the level of service we received. Thank You!

Firstly, I should say that Cheryl Mclaine is my sister. I suppose it isn't possible for me to be completely unbiased, but I can say without a doubt that what Cheryl did for me in my transaction with Redfin is no different from the level of excellence she delivers to every single client of every single day. Cheryl is consistently professional, courteous, thorough, and proactive in everything that I have observed in my transaction, as well as many others I have been witness to. Redfin is very fortunate indeed to have an agent like Cheryl Mclaine. I am loving my new home, and had no worries with Cheryl on the job! Thanks, Kevin Morton

We are first time home buyers and felt very comfortable trusting Cheryl to act in our best interest during the transaction. Cheryl provided excellent communication throughout the buying process, and really went above and beyond for us.

I was a clueless first time home buyer. Cheryl and her assistant provided advice on alot of questions I had promptly and professionally. Alot of the things talked about, I would have had no idea they were even issues until it was explained to me - at which point it became obvious they were important. As for the closing process and the paperwork, all I had to do was wait until the home finished construction and sign some papers. I'm sure that means whatever Realtor's are supposed to do, was done flawlessly on Cheryl's side to ensure I wouldn't have to worry about much. While I've never had a full commissions Real estate agent before, I can't imagine what else could have been done on my behalf by a full-commissions agent to make the process go smoother.

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Great experience! I will not hesitate to recommend Redfin to anyone looking for real-estate agent. Only suggested area of improvement is to provide first time home buyers like myself more information about the process of buying a home and the paper work that comes with it.

Our experience with Redfin would have been great if it hadnt been working with Cheryl. She was very disrespectful of her clients, and rude at times. We think that Cheryl is a bad representative of Redfin. We had great experience with the associate agent (Corey John) and field agents, though.

My transaction was a three month long Bank Owned affair with a lousy selling agent (Not Redfin), a terribly slow selling bank and VA finacing. Through the whole thing Cheryl McLaine was responsive, pro-active and helpful. Every time I needed help she was right there along with her associate agent Chelsea Mitchell. I would not have my new house if not for the assistance and support of these Redfin folks. I grade them all AAA+++. Thanks!

At the beginning, Cheryl took the time to walk us through the offer process. We really appreciated the reassurance. But once the seller accepted the offer, we feel like she disappeared for weeks, only to return again on closing day. Granted she was out of the office for many days during the escrow period, so Chelsea helped in giving us a timeline and things we needed to do prior to closing. Thankfully there is a team to support. We had many questions and she did a pretty good job of addressing them. We still had a few unanswered, but we're in our house and it all happened for us.

Cheryl was exemplary in all aspects of our representation. Her intregitry and hard work with a very difficult seller… was GREATLY apreciated. We recomend her services highly. Thanks Cheryl! Dan and Lisa. Oh yeah - The Redfin rebate is AWESOME! [Redfin note: this review was edited by Redfin to eliminate a reference to an agent working for another broker, at the broker's request, and with notification to the client leaving the review. It is against the National Association of Realtor's code of conduct for a broker to disparage a Realtor. Redfin does not edit reviews for any other reason, and only excludes disparaging comments about other brokers, not about Redfin.]

My experience with Cheryl and Chelsea was great. They were always available and in constant communication with me about what was going on. Absolutely no complaints.

I like Redfin as a company due to its business model.It may not work for everyone (ie, for folks who need more handholding/full service), but for those who dont need full service, this provides for an great option.Constructive feedback: In times such as now, when it is a buyer's market, Redfin can afford to be more agressive in negotiations.

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I would be less inclined to recommend now due to the price sharing change.

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Very easy transaction. Pleasure to work with Cheryl.

As a first-time home buyer, I didn't know what to expect but Redfin was great in guiding me through the process. I think having a mortgage 101 session about how solicit multiple GFEs and compare them would be a great asset. I know it was the most stressful part of my experience and if I would have known what to expect I would have been better prepared to shop.The rebate program is fantastic and I was able to use it to gain equity in my house immediately by taking out a lower loan and applying it to the down payment and closing costs. I think this is the greatest incentive to use Redfin and I would strongly encourage my friends who are shopping to think about this option.The field agent and office agent were both great and consistent making me feel like I had an entire team working for me, not just an agent. The support was tremendous and I can't imagine buying home any other way now.

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I love redfin!

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I would have liked my Redfin agent to check in earlier and more often on progress with the loan application; and more guidance from the agent or on the website about buying insurance.Another resource I like that other Redfin customers in Seattle mght find useful is the Home Owners Club.

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None!! Our field agent was very professional and knowledgable!, go Cheryl!!

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The only weak spot for us was that our tour agent, Marni Buchanan, although incredibly nice, appeared completely unfamiliar with the areas of Seattle where we wanted to buy (Capitol Hill/Ravenna/Bryant). Without her GPS, she was lost. Because I was coming from DC for just a few days, and because I specifically emailed redfin to request a tour agent with some familiarity with the area, it was disappointing to have someone who I believe is from Tacoma. We were not expecting (and did not want) the hand holding of a traditional agent, but it would have made it a much better experience if someone could have told us, e.g., "This is University Bridge," or "Volunteer Park is just up the street," or "That's Lake Washington." For local buyers this may not be a big deal, but as a person looking to buy a house after one morning of touring, I found it unnerving (though we did find a house that day and I'm sitting in it draf. We have bought houses before and we did our research carefully, but if we had been first-time buyers I think we would have jumped ship. We were especially disappointed when we later met up with other redfin touring agents who *completely* knew our neighborhood. It's unclear to me why Redfin could not have honored our basic request for someone who is familiar with the areas we listed as those of interest. Marni herself seemed perfectly nice, however.The other thing that could use significant improvement is My Redfin. At first we considered Bainbridge Island, so we had a lot of them in our favorites folder. There should be a five-second way to delete all Bainbridge entries from favorites once we're not looking in that area. The most important information in terms of pricing was when a house went from active to contingent, but that was not reflected in favorites.Also, we noticed that some houses would disappear from your maps, when the listing agent would say the house was in "Ravenna" but when your map would (correctly) label the house as in Green Lake. In such cases, the house would not show up under either search -- we would find them randomly by just zooming in on a geographic area. Finally, I would have appreciated a clear description of redfin's policy on square footage. Some houses said 2800 sq feet but a lot of that was unfinished basement; others did not include unfinished footage in the sq foot total.

Cheryl Maclaine was so obsessed with being right about everything it almost cost me my new home. It's only because my partner refused to take no for an answer that we were able to determine the seller did want us to counter offer. Cheryl told me that the seller "could not entertain our offer." Then my partner called back and determined that they just wanted us to increase our offer by a very small sum that was absolutely within the price range I had previously shared with Cheryl. There is more to this story and I'm happy to go over it in detail with someone because it was a pretty bad deal, and made me feel that Cheryl was more interested in attempting to validate her previous advice then trying to help us buy a home. It really soured me on Redfin and has made it hard for me to recommend Redfin to friends in good conscience.

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2 big things made for a bad experience in spite of our success with a home purchase through Redfin: #1 problem was the transaction coordinator's and Redfin Agent's reluctance to "go to bat" for us in a buyer's market. We are extremely picky about the bargaining process as well as the contract details that ensure the buyer is adequately informed before being locked into the contract for purchase. The agents responsible for negotiating for us were extremely reserved about our requests; perhaps a face-to-face discussion would have been better. We felt like we were dealing with a "doubting Thomas" with Redfin. We were absolutely serious about negotiating for term details in the bid that ensured we weren't getting stuck with some lemon, and the Redfin agent was acting like we were too demanding. Our agent was perfectly willing to let the seller's agent lie about property boundaries and not be accountable for it. The transaction coordinator did not answer her phone messages in a timely manner, and she was hostile and sarcastic about us demanding that the seller's agent make the key to the property be available up until 9 pm of the day of closing!!! like the contract stated! It was like holding our breath until the 59th minute of the 23rd hour! #2 problem: difficult to tell which person from Redfin was doing what job. Define the jobs/people up front. The bid contract also didn't initially have the buyer's interest as top priority with the Title clearance as well as inspection lock-in contingencies. Title clearance is very important; and that date was very vague.

Cheryl was much better at promptly returning phone calls vs. Donald DeSantis who we previously used on making offers (that were not successful). But Donald was still very good .... just not as prompt at returrning calls.

we had a great experience

Cheryl McClaine was incredible in keeping me up to date and it felt more like I was working with a friend than an agent. Promote her!

The home buying process went surprisingly smoothly. I did feel somewhat lost once the closing process began. This is not your primary responsiblity, to deal with the lender, but more guidance would have been appreciated.

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I'd like better integration of other data sources besides just MLS into your website. Also, being able to receive my rebate via ACH transfer would have been better (you said you could accommodate a wire transfer, but that's more expensive and less convenient).

I felt that the separation of agents into agent, transaction coordinator, and field agent felt disjointed. The field agent was the most disconnected because I wanted someone there during the pre-closing walkthrough whom I had a trust relationship with, but instead I got some random guy who knew nothing about my transaction to this point and had little credibility to me. I found myself relying on the listing agent for advice because I had a longer establisthed relationship with him which felt very backwards.

My wife and I had a great experience with Redfin, but we are experienced homebuyers... I don't think Redfin is for everyone because it requires a certain level of experience or awareness of the process in order for a buyer to feel comfortable in making purchasing decisions; and the desire/experience in using the internet to search for properties. Redfin worked well for us since we've made several previous real estate purchases, and because we are relatively ""web-savy""...One area that I think could be improved is Redfin's ability to provide it's customers with quick and immediate access to properties (via lock box). Fortunately, we were shopping during a buyer's market so there was less urgency for us to be able to get in to see properties as soon as they were listed. Even so, for several properties we were unable to schedule a visit on the listing day (no field agents available), which put us at a disadvantage on making an immediate offer. In one case, an offer was made and accepted by another party on a property that we had wanted to see but couldn't because an agent wasn't available to show us the property. Perhaps, Redfin could have one or two ""roaming"" field agents that don't take appointments but only service customers that need short term (< 30 min.) immediate access to view properties. This would be critical to have in place before the next ""sellers market"" hits and multiple offers are being made on the first day of listing...

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My only dismay is that being a new resident in the state of WA, I was unfamiliar with the differences in the closing process in this area, and therefore did not expect them. I would have appreciated the agent to advise on the full closing procedure in advance since money and papers were expected to be completed 3 days prior to the actual closing date. I was not aware of this until the final minute.Previous experience was all I had to go on and therefore never expected the closing process to be different. It never even occurred to me to ask that type of question. I was unprepared to transfer funds 3 days prior to the actual closing date and did not know that it would not all take place prior to the date of closing. The title/escrow company called me at 2 pm Friday afternoon and expected me to drop everything and bring money and sign papers. I had made arrangements to be off work the actual closing date and could not leave work and also did not have the downpayment ready at that moment. Neither Redfin nor the title company informed me of the advance procedures. Even if the title company was expected to advise me of this procedure, I would have appreciated more information from Redfin in how the closing was expected to occur. Redfin was excellent in getting the closing process started, but then disappeared until I initiated any questions or contact after that. In short, the communication started out great, but really dropped off so I felt a slight abandonment even though I knew they were doing their work in the background.Overall, I was satisfied and feel good about the purchase, but the lack of information was a disappointment in the end process.

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I will always and forever recommend Redfin. I hope your company turns the industry on it's head. I have no idea why ANYONE would ever use a smarmy traditional real estate agent and also skip the money back at closing! THANK YOU THANK YOU!

Be available in more cities.

Buy Estately? :P
Otherwise, the service, site, and overall experience was excellent!

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great experience! have recommended to several others here at microsoft. only potential issue with redfin is did not like how you could only be shown houses once, then it would cost money. that forces you to use other realtors and they then push you to use them and cry "procurement clause"... did not happen with me, but was in the back of my mind. that's a redfin policy issue, everyone i dealt with Josh, Cheryl, and Melissa are top notch!

I think this is a wonderful business model. You have made site improvements just since I began using your service and I know you will continue to do so. Every single person involved with my transaction did their job very well.

While not meeting the agent in person was a bit odd, but totally OK, I feel like the agent should have seen the home we were buying...the house did have an agent open house during our discussions. I think that would have made discussions about the inspection, and other things, easier.

I did feel sometimes like I was stuck in a game of 'telephone' in trying to communicate with the seller of the home by having to go through 2 agents to get to the people. I guess this is not redfin specific, but it was frustrating nonetheless.

The job done by the title insurers still confuses me. I had hoped that Cheryl/Melissa could cut through the legal jargon on the document I was sent (as I trusted their opinions) rather than just being told to read it myself and being referred to the title company who I did not know.

My redfin discount was not applied to my closing costs, which for me was a little annoying, but not a big issue. I can see that this could be a huge issue for someone who needed that money to pay their closing costs.

Above in this survey, you probably want to move Cheryl from TC to agent...there is also a youtube video of her talking about redfin with the title of TC...I had no problem with the lack of experience that implies...she was awesome...but there are many who would!

This box could be bigger.....

Mellisa Smith Internal processer shot from hip... Cheryl great!

We won't ever buy or sell a home with anyone but Redfin. Everyone we worked with at Redfin was extremely professional and knowledgeable. Thanks a million!

I've been telling all my friends about how great RedFin is. This box isn't big enough for me to enumerate why. I'll be sending praise under separate cover.

None

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I would offer the option to purchase a-la-carte open house services when selling via Redfin.

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Steve kim didnt listen to all that i had asked for in original contract so i lost the furnature i believe would have bene part of the deal.

I used Redfin for a purchase. Some of these questions referred to selling service, so I left blank.

One of the more challenging aspects of using a service like RedFin is the ability to visit a listing quickly when it comes online. With a traditional agent, you can arrange the visit easily while with RedFin, you need a few day's lead time. Calling the listing agent directly can be difficult too, mostly because they can be resistant.You can improve your website if you offer the ability to search for open houses. Winderemere does a good job of exposing that feature on their web site.

I think your site is the best out there. The link to Zillow proved very handy. The hardest part is getting the motivation to call a listing agent to view a home (I saw mine at an open house) -- some are helpful and some are not. Anything Redfin can do to improve their image with other brokerages would probably be helpful -- they seem to all feel threatened by Redfin.By the way, I did not list a property with Redfin, only purchased one. This survey assumes I listed one.

Follow up with inspection items and ensure they are completed as dictated in the contract