Fernando's 4-Star Reviews

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Fernando is very competent agent who knows his job well and performs an important role in the process, even for the educated prospective buyer. In our case, his knowledge and experience were very helpful in successfully completing the process of purchasing a house. However, he was a bit slower than our expectation in notifying us when sellers made counter offers or other contact during this process.

Customer chose not to leave public comments.

Fernando was very busy and at times we had a hard time reaching him, but in the end he was always there for us when it mattered.

Customer chose not to leave public comments.

Fernando was great to work with! Despite being quite busy, we were able to reach him when we needed to. He was also helpful and quick to handle our requests and questions. In all, he was easy going and never pressured us, which made things easier on everyone. Just make sure you've done your research before you start (remember Redfin's model: you get some of the commission for doing some of the work).

Good experience overall, but Redfin is a do-it-yourself type of company so we had to be prepared for that. Fernando was very busy and sometimes hard to reach, but was still able to get us into the house we wanted.

Fernando was knowledgeable, helpful, and dependable in the process of selling my condo.

Great company and model. Big fan. It is not a full-service firm, however that is to be expected -- if it were, I would assume you couldn't provide a viable business model and a commission split. Thanks.

There were some communication issues in the beginning, that resolved over time as the process moved forward. There were aspects that we researched/resolved on our own that I would have expected to be resolved by a traditional agent, but understood that this is not the traditional agent/buyer relationship.

Only critisizm of Fernando is that he needs more knowledge of the area and the lending industry and the availablity of loans. Regular agents know more and are better advocates for their clients when it comes to whether lenders really are giving a good deal. I would have appreciated being advised against the FHA loan at the beginning of the process - from an agent that knew 2nd trust money was still available from other lenders. Instead I had a realator friend help me at the last minute move to a conventional loan. Also, there wasn't much concrete knowledge of the area in the price negotiations. Overall Fernando is a talented and professional individual. His help was much appreciated. I will tell people that you get what you pay for with Redfin - with the rebate, don't expect a full realtor advocate experience. The web site is great - doesn't work well with Safari (Windows Live Maps), but works great with Firefox, so no big problem.

the Redfon service was spectacular, from the amount of information (including not just listings but Q and A forums, etc) to the quality of the agents and support staff. I found the site a month before moving to this area and kept coming back for it's unmatched usefulness to someone, like me, who prefers to do a lot of the thinking and planning on my own. I ultimately use Redfin because of the rebate, but expected to get bare bones "service" for the discount. The real surprise was how much better Fernando, Marshall and Erica (who handled some site visits for me) were than the three other agents I've worked with over the past ten years, before I'd ever heard of Redfin. I can't say enough about how right this experience has been.

For the most part, I had a great experience working with Redfin, particularly as a first-time home buyer who had no idea how the whole process worked. My agent, Fernando Ferrufino, was great! He was very helpful, responding to my queries and helping me navigate the process. I would definitely recommend Redfin to friends and family. There are, however, a couple of drawbacks to Redfin's model versus the traditional real estate agent that I see at present: (1) touring the properties -- Redfin's addition of a second free tour was a welcome step and will help a lot in the process of locating a house. With all the information that's accessible on the internet, it's not difficult at all to find a house, but getting into the house to actually see it and evaluate it is another story. I actually used only one of my tours. The house I ended up purchasing I toured at an open house; however not all listings have open houses and then you're left with either contacting the seller's agent (which I did on one occasion and she had no problem showing me the house) or paying for a tour if you've already used up your 2 free tours. With Redfin's rebate, the latter option is still a bargain, however $250 per tour can really add up fast if you're finding (and touring) one house at a time and depending on how many houses you see before you find one that you want to make an offer on. I find that sometimes there is only a single listing you're interested in rather than multiple houses in which case paying for a tour becomes a bit less palatable when you're only seeing one house. Although I did not have this experience, I've read complaints from other home buyers on the forums about problems they've had trying to see a house through the seller's agent. Some people were told to contact their own agent. I also understand that in this case, it can sometimes become an issue of having to work with the person who showed you the house. I know that Virginia allows dual representation, but I would never buy under those circumstances. I do not believe that a seller's agent can objectively represent BOTH the seller and the buyer at the same time.2) the second issue is turnaround time. In a really hot real estate market such as we had a few years ago, turnaround time can make the difference between getting the house or losing it to someone who got their offer in more quickly. While Redfin was responsive, it did take several days to actually get my offer to the sellers (longer than I had anticipated) in which case there's a good chance I would have lost out on the house if the housing market had been better.Overall, I think Redfin is great: the agents are knowledgeable and responsive and the information provided on your website is more detailed and useful than any other single site I've seen. I've already recommended Redfin to coworkers and friends who are thinking about purchasing a home in the near future.

More communication with the client is a plus, even if only to say there is no further information to provide at this time. During critical stages of the transaction we expected an update once a day. Sometimes this happened, and sometimes it did not. Also if the majority of business is to be conducted electronically, there some be a portal for uploading secure documents and an acknowledgement of documents received via mail and/or fax by the agent. Sometimes this was delayed as well.

Our only complaint was that our transaction coordinator Fernando seemed extremely overtasked. While he never compromised his professionalism and saw the transaction through to the end, at times we felt that we were on the back burner. We had a very quick closing that involved a negotiation for an HOA violation for which we would have liked more direct advise and action. Overall, we enjoyed working with Fernando, he was particularly good while guiding us through the contract. We would have liked to have been more of a priority, it seemed like he had so much going on that occasionally he would go for the quick fix instead of really working for the best option. I believe that if he had not been juggling so many contracts he would have been able to represent us better.