Fernando's 5-Star Reviews

Fernando is great. Timely, tireless, and highly knowledgeable. He and his team navigated me through one contract cancellation, a multiple offer situation, and last minute closing delays with a calm demeanor and good humor. I strongly recommend him.

Fernando was exceptionally patient, informative, and an absolute pleasure to work with. He made sure we had a clear understanding of the buying process as this was our first home. I highly recommend working with Fernando and for everyone to use a service like Redfin over conventional agents.

Fernando was exceptionally patient and informative. His expertise afforded me substnatial leverage in negotiating with the Seller that materialized in great savings. I highly recommend working with this Agent.

Fernando is very personable and professional. I highly recommend Redfin and his services.

All in all, I had a very positive experience with redfin and with Fernando Ferrufino. As a first time buyer Fernando was helpful in walking me through the process step by step; and, at the end of the day, I got the property I wanted...with a healthy refund back.

My experience was great. He was always able to answer my calls and questions in a timely manner. Highly recommend.

It was a pleasure working with Fernando. Despite being quite busy, he was always available to answer all my questions in a timely fashion. He provided guidance through the process and clearly explained the contract. I would definitely recommend Fernando to any friend or family.

At first we wondered if we really needed a realtor since we were purchasing a new construction, but by the time settlement rolled around (a week late) we were extremely thankful to have Fernando on our side. If nothing else, it was comforting to have an expert to answer questions, guide the purchasing process, and give reassurance. Fernando was quick with email replies and always supportive. The rest of the Redfin team was also very friendly and helpful, and we will definitely look forward to using Redfin in the (semi-distant) future.

Fernando was great to work with. He was always available to answer our questions and quick to find a solution to a problem. We would highly recommend Redfin to anyone! It was our first home buying experience, and we needed a little more hand holding, but Fernando responded well. Thanks!

Great experience with Redfin from start to finish. Fernando really went the extra mile and was always there when I needed him. I would highly recommend Fernando and Redfin to anyone I know.

We were very pleased with our entire Redfin experience. This was my first home purchase and everything was handled promptly and professionally.

Fernando was a great person to work with. He is very attentive, patient and responsive. We had an issue with the loan broker we had chosen, and he supported and helped us immensely along the way. He has a good amount of experience, which helped a lot in negotiations with the seller. We gladly recommend him as an agent. Also, the person he recommended for home inspection was great, so listen to his recommendations. We only regret not asking early on for a recommendation for a loan agent. It would have saved us tons of time, and heartache since the loan broker we chose was terrible.

Customer chose not to leave public comments.

Very professional, courteous ans knowledgeable. Really helped me get the best deal possible. Thanks Nando!

On a very tight time schedule, Fernando delivered!

We were very happy with Fernando's services. He pulled out all the stops to come through when needed, including a late night offer presentation that turned into negotiations into the early hours of the morning (luckily we did get that house). He is nice, thoughtful, enthusiastic, and willing explain aspects of the real estate market. We also are fairly keen on the Redfin business model, especially for buying houses. You can do much of the looking at houses with the assistance of Redfin agents (and a thanks to Tom Lewis for his help too) and then get help putting in an offer. These days the web has a wealth of information that you used to need an agent to get at, and Redfin's interface is pretty good at getting you it. If you are willing to do your homework and put in a little more effort to find your house on your own (which isn't even that much work relative to working with an agent), Redfin's model can save you quite a bit of money. Our only complaints with Redfin are first that they don't seem prepared for the volume of work, making their great agents overburdened at times and unable to always get back to us as quickly as we might have liked. That said, when something was urgent Fernando did his best to fit it in. Second, it does seem that for the price charged that Redfin could do a little more hand-holding, but again, we want to stress that is more about the Redfin model than about Fernando himself; we would happily work with Fernando again. Third, one drawback is that Fernando had not actually seen the house we made an offer on until the walk through just before closing, which made it somewhat more difficult to get advice from him on various negotiating points. So there are pros and cons of the model of having separate people do the tours and the offers. (We also realize that our situation of needing to move very quickly to make an offer may not be typical, although I would think it would not be uncommon in the markets in which Redfin works; the house we did get did have several other offers on it and it was all done in a very urgent manner by the sellers' agent).

We encountered numerous difficulties with our sellers. Fernando helped us navigate through those issues and aggressively defended our interests.

Fantastic! Fernando was great to work with, and always available by phone or email when I had questions. In the 24 hours before closing, a number of problems arose between my bank and the title company, and Fernando handled all of them while continually keeping me in the loop. I closed on time, thanks to Fernando.

My home-purchasing experience was more complicated than most because I had to conduct the entire thing from long distance, six time zones away. In addition to the communication problems this added, it also meant I had to rely even more on Fernando as my eyes and ears. Despite the added hurdles, Fernando could not have been more helpful. He was responsive, helpful, knowledgeable and dedicated. I was impressed by his work ethic and also by the total lack of pressure on me that I normally associate (unfortunately) with real estate agents. I would unquestionably recommend Redfin generally and Fernando specifically, and have already done so to numerous colleagues and friends.

Fernando provided excellent service. He was very courteous, professional, and helpful.

Fernando was on the ball throughout the entire transaction, providing a professional interface with the parties involved and timely information and advice. In addition, Fernando made the process fun and never let up when situations came up that needed a resolution. I would highly recommend Redfin's and Fernando's real estate services to friends and acquaintances. In fact, I already have!

Fernando is the best ! As first time home buyers, we didn't know what to expect and didn't think we can find an agent so helpful like Fernando. We met Fernando for the first time during the DC class organized by Redfin. I had a discussion with him before the class and he seemed really nice, that's why we chose him. He always answered all our questions and was helping us tremendously during the home buying process. He was very patient with us even if I think we stressed him a lot with all our questions :) Initially, we started submitting an offer on a different property but, after we saw this one during an open house on Sunday, we decided to go for this. We immediately contacted Fernando and he worked with us until 11:30 PM Sunday evening to get it done, as there were already other offers ! All his advise helped us win this one from the beginning, even with competing offers. One of the other offers was $100 higher than ours, but the seller chose us because of a very clean and well written contract by Fernando. During the whole process, Fernando was more than responsive, he always answered my emails within 10 minutes I sent them ! Thanks to Fernando, we learned a lot about the home buying process and everything is clear now, no questions unanswered. Based on Fernando's recommendations, we chose our home inspector (Brad Strange) with whom we were very satisfied (very thorough); our lender (Steve Fox - First Savings Mortgage) who gave us an incredible loan with a great rate and terms; and our title company/attorney (Susan Andrus - Gold Cup Title) who was very professional and helpful. We would like also to mention that we worked with Fernando's wife, Cheryl, who is a field agent for Redfin. Again, she was very professional and helpful, we toured a lot of homes with her and liked her a lot. We would definitely recommend Fernando and Redfin to anybody asking us about an agent !

Fernando was available by phone and email to answer all of our questions, at pretty much any time of the day or night. He responded accurately and thoroughly to provide us with the best information available. He guided us through the process of buying our first house so effectively that things really went off without a hitch. I enthusiastically recommend him to any other buyers.

Fernando had a great attitude and made the home buying process fun. He was reliable, especially in the late stages of the buying process. Fernando was responsive to our needs even when they fell outside the purview of his job.and didn't try to sell us on anything we weren't comfortable with.

Customer did not leave review comments.

Fernando was a great agent to deal with, look forward to working with him in the future!

Fernando Ferrufino was absolutely wonderful! His enthusiastic attitude from the beginning of our home search all the way to our settlement was a welcomed surprise. Fernando was very knowledgeable and turned what could have been a daunting experience for us into a very easy and enjoyable journey. Fernando’s guidance through the entire home buying process allowed us to make educated decisions, while his constant care and advice helped us all along the way. Fernando looked for what would be the best deal for our particular situation and made sure that we were happy and taken care of every step of the way. Fernando is a very dedicated agent, he had nothing but great things to say about Redfin and what they offer, but without any pressure at all, which was great! He was always there to answer any questions, even after office hours, or on weekends, it didn’t matter when, if you needed him, he was right there to offer his assistance. To Fernando, we have to say, thank you for the bottom of our hearts for turning our “dream home” into a reality.

Working with Redfin on the purchase of our home was an outstanding experience -- we will recommend Redfin to anyone we know who is in need of a buyer's agent.

Regarding transaction coordination - I handled most of that on my own. I didn't realize there was someone who was supposed to be assigned to do this. Fernando did make the settlement appointment for us.

Fernando Ferrufino was superb. Only comment I have is there wasnt much (any?) communication from your Transaction Coordinator so I had to rely on guidance from Fernando.Overall, though am very glad I used Redfin.

Customer chose not to leave public comments.

It appears that you are not open on Sunday, but in our case, we had to have an offer in on Monday ASAP after a home's first open-house - there were 3 full price offers that Monday - We were able to get an offer in just in time on Monday, but we were worried that we would miss the seller imposed 4 pm deadline for reviewing all offers. It worked out, and we know of friends who could not get their realtors to move quickly enough to put an offer on the same house we bought. That was our only concern through the process was the Monday turnaround to get in the offer - everything else proceeded as I had hoped.

Customer did not leave review comments.

I think Fernando was my agent and coordinator.

Only real point for improvement might be more metrics and data support for pricing an offer - I was completely satisfied with the price I paid for the house, but it would bring a lot of MUCH needed transparency to the real estate market if companies like Redfin would pressure county governments to make transaction data available sooner and more comprehensively. I realize that's out of your hands, though, and all told my wife and I were completely satisfied with our experience with Fernando in particular and Redfin in general.

Thank you. Tremendous business model, very helpful, we send everyone we know your way. The only thing I could have used as a first-time homebuyer was a checklist/timeline letting me know exactly what was going to happen when and what I needed to bring (check for down payment, etc.).

Customer did not leave review comments.

Add a function to your website where you can select multiple homes that you would like to tour, rather than having to copy and paste individual addresses and MLS numbers into an email.