Fernando's Reviews

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Fernando is great. Timely, tireless, and highly knowledgeable. He and his team navigated me through one contract cancellation, a multiple offer situation, and last minute closing delays with a calm demeanor and good humor. I strongly recommend him.

Fernando was exceptionally patient, informative, and an absolute pleasure to work with. He made sure we had a clear understanding of the buying process as this was our first home. I highly recommend working with Fernando and for everyone to use a service like Redfin over conventional agents.

Fernando was exceptionally patient and informative. His expertise afforded me substnatial leverage in negotiating with the Seller that materialized in great savings. I highly recommend working with this Agent.

Fernando is very personable and professional. I highly recommend Redfin and his services.

All in all, I had a very positive experience with redfin and with Fernando Ferrufino. As a first time buyer Fernando was helpful in walking me through the process step by step; and, at the end of the day, I got the property I wanted...with a healthy refund back.

My experience was great. He was always able to answer my calls and questions in a timely manner. Highly recommend.

It was a pleasure working with Fernando. Despite being quite busy, he was always available to answer all my questions in a timely fashion. He provided guidance through the process and clearly explained the contract. I would definitely recommend Fernando to any friend or family.

Fernando is very competent agent who knows his job well and performs an important role in the process, even for the educated prospective buyer. In our case, his knowledge and experience were very helpful in successfully completing the process of purchasing a house. However, he was a bit slower than our expectation in notifying us when sellers made counter offers or other contact during this process.

At first we wondered if we really needed a realtor since we were purchasing a new construction, but by the time settlement rolled around (a week late) we were extremely thankful to have Fernando on our side. If nothing else, it was comforting to have an expert to answer questions, guide the purchasing process, and give reassurance. Fernando was quick with email replies and always supportive. The rest of the Redfin team was also very friendly and helpful, and we will definitely look forward to using Redfin in the (semi-distant) future.

Fernando was great to work with. He was always available to answer our questions and quick to find a solution to a problem. We would highly recommend Redfin to anyone! It was our first home buying experience, and we needed a little more hand holding, but Fernando responded well. Thanks!

Great experience with Redfin from start to finish. Fernando really went the extra mile and was always there when I needed him. I would highly recommend Fernando and Redfin to anyone I know.

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We were very pleased with our entire Redfin experience. This was my first home purchase and everything was handled promptly and professionally.

Fernando was very busy and at times we had a hard time reaching him, but in the end he was always there for us when it mattered.

Fernando was a great person to work with. He is very attentive, patient and responsive. We had an issue with the loan broker we had chosen, and he supported and helped us immensely along the way. He has a good amount of experience, which helped a lot in negotiations with the seller. We gladly recommend him as an agent. Also, the person he recommended for home inspection was great, so listen to his recommendations. We only regret not asking early on for a recommendation for a loan agent. It would have saved us tons of time, and heartache since the loan broker we chose was terrible.

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Very professional, courteous ans knowledgeable. Really helped me get the best deal possible. Thanks Nando!

On a very tight time schedule, Fernando delivered!

We were very happy with Fernando's services. He pulled out all the stops to come through when needed, including a late night offer presentation that turned into negotiations into the early hours of the morning (luckily we did get that house). He is nice, thoughtful, enthusiastic, and willing explain aspects of the real estate market. We also are fairly keen on the Redfin business model, especially for buying houses. You can do much of the looking at houses with the assistance of Redfin agents (and a thanks to Tom Lewis for his help too) and then get help putting in an offer. These days the web has a wealth of information that you used to need an agent to get at, and Redfin's interface is pretty good at getting you it. If you are willing to do your homework and put in a little more effort to find your house on your own (which isn't even that much work relative to working with an agent), Redfin's model can save you quite a bit of money. Our only complaints with Redfin are first that they don't seem prepared for the volume of work, making their great agents overburdened at times and unable to always get back to us as quickly as we might have liked. That said, when something was urgent Fernando did his best to fit it in. Second, it does seem that for the price charged that Redfin could do a little more hand-holding, but again, we want to stress that is more about the Redfin model than about Fernando himself; we would happily work with Fernando again. Third, one drawback is that Fernando had not actually seen the house we made an offer on until the walk through just before closing, which made it somewhat more difficult to get advice from him on various negotiating points. So there are pros and cons of the model of having separate people do the tours and the offers. (We also realize that our situation of needing to move very quickly to make an offer may not be typical, although I would think it would not be uncommon in the markets in which Redfin works; the house we did get did have several other offers on it and it was all done in a very urgent manner by the sellers' agent).

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We encountered numerous difficulties with our sellers. Fernando helped us navigate through those issues and aggressively defended our interests.

Fernando was great to work with! Despite being quite busy, we were able to reach him when we needed to. He was also helpful and quick to handle our requests and questions. In all, he was easy going and never pressured us, which made things easier on everyone. Just make sure you've done your research before you start (remember Redfin's model: you get some of the commission for doing some of the work).

Fantastic! Fernando was great to work with, and always available by phone or email when I had questions. In the 24 hours before closing, a number of problems arose between my bank and the title company, and Fernando handled all of them while continually keeping me in the loop. I closed on time, thanks to Fernando.

Good experience overall, but Redfin is a do-it-yourself type of company so we had to be prepared for that. Fernando was very busy and sometimes hard to reach, but was still able to get us into the house we wanted.

My home-purchasing experience was more complicated than most because I had to conduct the entire thing from long distance, six time zones away. In addition to the communication problems this added, it also meant I had to rely even more on Fernando as my eyes and ears. Despite the added hurdles, Fernando could not have been more helpful. He was responsive, helpful, knowledgeable and dedicated. I was impressed by his work ethic and also by the total lack of pressure on me that I normally associate (unfortunately) with real estate agents. I would unquestionably recommend Redfin generally and Fernando specifically, and have already done so to numerous colleagues and friends.

Fernando provided excellent service. He was very courteous, professional, and helpful.

Fernando was on the ball throughout the entire transaction, providing a professional interface with the parties involved and timely information and advice. In addition, Fernando made the process fun and never let up when situations came up that needed a resolution. I would highly recommend Redfin's and Fernando's real estate services to friends and acquaintances. In fact, I already have!

Fernando is the best ! As first time home buyers, we didn't know what to expect and didn't think we can find an agent so helpful like Fernando. We met Fernando for the first time during the DC class organized by Redfin. I had a discussion with him before the class and he seemed really nice, that's why we chose him. He always answered all our questions and was helping us tremendously during the home buying process. He was very patient with us even if I think we stressed him a lot with all our questions :) Initially, we started submitting an offer on a different property but, after we saw this one during an open house on Sunday, we decided to go for this. We immediately contacted Fernando and he worked with us until 11:30 PM Sunday evening to get it done, as there were already other offers ! All his advise helped us win this one from the beginning, even with competing offers. One of the other offers was $100 higher than ours, but the seller chose us because of a very clean and well written contract by Fernando. During the whole process, Fernando was more than responsive, he always answered my emails within 10 minutes I sent them ! Thanks to Fernando, we learned a lot about the home buying process and everything is clear now, no questions unanswered. Based on Fernando's recommendations, we chose our home inspector (Brad Strange) with whom we were very satisfied (very thorough); our lender (Steve Fox - First Savings Mortgage) who gave us an incredible loan with a great rate and terms; and our title company/attorney (Susan Andrus - Gold Cup Title) who was very professional and helpful. We would like also to mention that we worked with Fernando's wife, Cheryl, who is a field agent for Redfin. Again, she was very professional and helpful, we toured a lot of homes with her and liked her a lot. We would definitely recommend Fernando and Redfin to anybody asking us about an agent !

Fernando was knowledgeable, helpful, and dependable in the process of selling my condo.

Fernando was available by phone and email to answer all of our questions, at pretty much any time of the day or night. He responded accurately and thoroughly to provide us with the best information available. He guided us through the process of buying our first house so effectively that things really went off without a hitch. I enthusiastically recommend him to any other buyers.

Fernando had a great attitude and made the home buying process fun. He was reliable, especially in the late stages of the buying process. Fernando was responsive to our needs even when they fell outside the purview of his job.and didn't try to sell us on anything we weren't comfortable with.

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Great company and model. Big fan. It is not a full-service firm, however that is to be expected -- if it were, I would assume you couldn't provide a viable business model and a commission split. Thanks.

Fernando was a great agent to deal with, look forward to working with him in the future!

There were some communication issues in the beginning, that resolved over time as the process moved forward. There were aspects that we researched/resolved on our own that I would have expected to be resolved by a traditional agent, but understood that this is not the traditional agent/buyer relationship.

Fernando Ferrufino was absolutely wonderful! His enthusiastic attitude from the beginning of our home search all the way to our settlement was a welcomed surprise. Fernando was very knowledgeable and turned what could have been a daunting experience for us into a very easy and enjoyable journey. Fernando’s guidance through the entire home buying process allowed us to make educated decisions, while his constant care and advice helped us all along the way. Fernando looked for what would be the best deal for our particular situation and made sure that we were happy and taken care of every step of the way. Fernando is a very dedicated agent, he had nothing but great things to say about Redfin and what they offer, but without any pressure at all, which was great! He was always there to answer any questions, even after office hours, or on weekends, it didn’t matter when, if you needed him, he was right there to offer his assistance. To Fernando, we have to say, thank you for the bottom of our hearts for turning our “dream home” into a reality.

Only critisizm of Fernando is that he needs more knowledge of the area and the lending industry and the availablity of loans. Regular agents know more and are better advocates for their clients when it comes to whether lenders really are giving a good deal. I would have appreciated being advised against the FHA loan at the beginning of the process - from an agent that knew 2nd trust money was still available from other lenders. Instead I had a realator friend help me at the last minute move to a conventional loan. Also, there wasn't much concrete knowledge of the area in the price negotiations. Overall Fernando is a talented and professional individual. His help was much appreciated. I will tell people that you get what you pay for with Redfin - with the rebate, don't expect a full realtor advocate experience. The web site is great - doesn't work well with Safari (Windows Live Maps), but works great with Firefox, so no big problem.

Working with Redfin on the purchase of our home was an outstanding experience -- we will recommend Redfin to anyone we know who is in need of a buyer's agent.

the Redfon service was spectacular, from the amount of information (including not just listings but Q and A forums, etc) to the quality of the agents and support staff. I found the site a month before moving to this area and kept coming back for it's unmatched usefulness to someone, like me, who prefers to do a lot of the thinking and planning on my own. I ultimately use Redfin because of the rebate, but expected to get bare bones "service" for the discount. The real surprise was how much better Fernando, Marshall and Erica (who handled some site visits for me) were than the three other agents I've worked with over the past ten years, before I'd ever heard of Redfin. I can't say enough about how right this experience has been.

Regarding transaction coordination - I handled most of that on my own. I didn't realize there was someone who was supposed to be assigned to do this. Fernando did make the settlement appointment for us.

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Fernando Ferrufino was superb. Only comment I have is there wasnt much (any?) communication from your Transaction Coordinator so I had to rely on guidance from Fernando.Overall, though am very glad I used Redfin.

For the most part, I had a great experience working with Redfin, particularly as a first-time home buyer who had no idea how the whole process worked. My agent, Fernando Ferrufino, was great! He was very helpful, responding to my queries and helping me navigate the process. I would definitely recommend Redfin to friends and family. There are, however, a couple of drawbacks to Redfin's model versus the traditional real estate agent that I see at present: (1) touring the properties -- Redfin's addition of a second free tour was a welcome step and will help a lot in the process of locating a house. With all the information that's accessible on the internet, it's not difficult at all to find a house, but getting into the house to actually see it and evaluate it is another story. I actually used only one of my tours. The house I ended up purchasing I toured at an open house; however not all listings have open houses and then you're left with either contacting the seller's agent (which I did on one occasion and she had no problem showing me the house) or paying for a tour if you've already used up your 2 free tours. With Redfin's rebate, the latter option is still a bargain, however $250 per tour can really add up fast if you're finding (and touring) one house at a time and depending on how many houses you see before you find one that you want to make an offer on. I find that sometimes there is only a single listing you're interested in rather than multiple houses in which case paying for a tour becomes a bit less palatable when you're only seeing one house. Although I did not have this experience, I've read complaints from other home buyers on the forums about problems they've had trying to see a house through the seller's agent. Some people were told to contact their own agent. I also understand that in this case, it can sometimes become an issue of having to work with the person who showed you the house. I know that Virginia allows dual representation, but I would never buy under those circumstances. I do not believe that a seller's agent can objectively represent BOTH the seller and the buyer at the same time.2) the second issue is turnaround time. In a really hot real estate market such as we had a few years ago, turnaround time can make the difference between getting the house or losing it to someone who got their offer in more quickly. While Redfin was responsive, it did take several days to actually get my offer to the sellers (longer than I had anticipated) in which case there's a good chance I would have lost out on the house if the housing market had been better.Overall, I think Redfin is great: the agents are knowledgeable and responsive and the information provided on your website is more detailed and useful than any other single site I've seen. I've already recommended Redfin to coworkers and friends who are thinking about purchasing a home in the near future.

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It appears that you are not open on Sunday, but in our case, we had to have an offer in on Monday ASAP after a home's first open-house - there were 3 full price offers that Monday - We were able to get an offer in just in time on Monday, but we were worried that we would miss the seller imposed 4 pm deadline for reviewing all offers. It worked out, and we know of friends who could not get their realtors to move quickly enough to put an offer on the same house we bought. That was our only concern through the process was the Monday turnaround to get in the offer - everything else proceeded as I had hoped.

More communication with the client is a plus, even if only to say there is no further information to provide at this time. During critical stages of the transaction we expected an update once a day. Sometimes this happened, and sometimes it did not. Also if the majority of business is to be conducted electronically, there some be a portal for uploading secure documents and an acknowledgement of documents received via mail and/or fax by the agent. Sometimes this was delayed as well.

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I think Fernando was my agent and coordinator.

Only real point for improvement might be more metrics and data support for pricing an offer - I was completely satisfied with the price I paid for the house, but it would bring a lot of MUCH needed transparency to the real estate market if companies like Redfin would pressure county governments to make transaction data available sooner and more comprehensively. I realize that's out of your hands, though, and all told my wife and I were completely satisfied with our experience with Fernando in particular and Redfin in general.

Thank you. Tremendous business model, very helpful, we send everyone we know your way. The only thing I could have used as a first-time homebuyer was a checklist/timeline letting me know exactly what was going to happen when and what I needed to bring (check for down payment, etc.).

Well, before we bought our home, we noted that the window in the front door needed replacement. Because of inaccurate wording the the documents that specified this, the seller did not fix the window. This was addressed at closing, and the sellers agent said they would take care of it. However, when the estimate came in at much higher than expected, the seller's office offered to split the cost with redfin, and redfin refused, even though the inaccurate wording was their fault. This leaves no other option but us to pay the bill, and that is extremely frustrating to us, because we really do not feel it is our bill to pay because we just spent a ton of money on the home, with the expectation that the door would be fixed before the home became ours. What seemed minor has turned into a very frustrating situation and left us with a very bad aftertaste from the whole process.

Our only complaint was that our transaction coordinator Fernando seemed extremely overtasked. While he never compromised his professionalism and saw the transaction through to the end, at times we felt that we were on the back burner. We had a very quick closing that involved a negotiation for an HOA violation for which we would have liked more direct advise and action. Overall, we enjoyed working with Fernando, he was particularly good while guiding us through the contract. We would have liked to have been more of a priority, it seemed like he had so much going on that occasionally he would go for the quick fix instead of really working for the best option. I believe that if he had not been juggling so many contracts he would have been able to represent us better.

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Add a function to your website where you can select multiple homes that you would like to tour, rather than having to copy and paste individual addresses and MLS numbers into an email.