Gina's 4-Star Reviews

I enjoyed working with Gina and her team on this transaction. She is very efficient and gets the job done. I knew what I was getting into when I signed up to use Redfin, so I'm happy with the result. With that said, I would caution a first-time buyer with little to no real estate understanding to think carefully about substituting this with a traditional broker. Since the agent is not there phsyically with you, you'll have to rely on yourself to figure out the FMV of the property you are purchasing. Also if there are any hurdles or unexpected surprises along the way, you will have to rely on yourself to figure that out. Overall, I'd still recommend using Redfin as it saves you quite a bit of money.

Gina was friendly, competent, and pleasant to work with. She did everything required of her promptly and competently (even when she came down with a nasty flu!) The reason that i give her an 8 out of 10, and not a perfect 10, is that she was not an active participant in the process - she was great with procedure, but was not able to give us much guidance. For the most part we had to take the drivers seat in figuring out how we wanted to deal with the various twists and turns, and once we made a decision she would implement it. Also, she was not very proactive about providing status updates, etc - I generally had to ask for the information directly. Lastly, when we were deciding on the escrow period, she did not tell us that there would be extra loan origination fees if we lock a rate for more than 30 days (which we had to do with a longer escrow and short financing contingency period.) All this said, our purchase was successful, we paid a reasonable price for our home, and got a great refund through Redfin. I would definitely use Gina and Redfin to buy another home.

Although you don't get to see Gina often in person, she's very attentive and friendly in meeting your needs.

Gina and the general Redfin experience was great for me since I'm a researcher by nature, and enjoyed having access to all of the online tools that Redfin provides during my search. Gina was able to make the process simple even for a real estate neophyte, having a knack for boiling jargon down to the basics without losing any of the meaning. My only nitpick would be is we never actually got to meet with her in person at any stage, which would have been nice, but maybe that's just how Redfin usually functions?

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Gina was responsive, competent and helpful. She also was good at respecting my tendency to micromanage, while still offering the benefit of her experience.

Gina, did a good job at getting the total price reduction I requested after some coaxing.

Our original agent left Redfin and we only heard about it indirectly, neither through him nor through Redfin. Then our transaction coordinator was on holiday at the time that we were getting ready to close escrow, which we didn't know about. We would have appreciated better communication in this regard.

I like the concept of Redfin but I didn't like my interactions with Gina. At times I felt she did not have my best interest in mind and was more worried about the sellers.

I worked Gina Pio Roda on my first home purchase. She was wonderfully diligent and responsive in answering my questions and guiding me throughout the process. I really appreciated her enthusiam and always being available. The only "bump" in the process was when the seller disbursed the incorrect commission rebate to Redfin, which resulted in a month long delay in me receiving my rebate. Gina was great about following up with the seller to ensure that I finally received my check. She even answered emails when she was on vacation, and that was very much appreciated. The only suggestion I have is to somehow work more closely with the seller to validate the commission rebate before it gets disbursed to avoid a similar delay. Thanks.

I just want to add to my earlier comments above that there were definitely bright spots and improvements, too. For example, Gina was super responsive during the negotiation and closing phase, which was a big help. And after our conversation about us wanting more strong recommendations from her vantage point, she did that. All-in-all, we really liked her and her assistance.Finally, a comment on the Redfin model. One of the things I am sure you are observing is that your model is tougher for selling clients in a down market, since the main burden on the client is marketing and open houses. The latter can be especially taxing if there are a lot more opens than are typical in a hot market. The other challenge for us that I’d advise you to reconsider is how no agent ever comes to evaluate the house. Since price and the look of a place is so key to get right, it’s really tough to have a back-and-forth with an agent about price, what to fix, etc., when they’ve never seen the place. They’re looking at market analyses, while we’re looking at the actual house, so there is a disconnect.With that said, I am a big fan of your model and know it is the future of real estate. I would recommend Redfin. Best...

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