Gina's Reviews

I enjoyed working with Gina and her team on this transaction. She is very efficient and gets the job done. I knew what I was getting into when I signed up to use Redfin, so I'm happy with the result. With that said, I would caution a first-time buyer with little to no real estate understanding to think carefully about substituting this with a traditional broker. Since the agent is not there phsyically with you, you'll have to rely on yourself to figure out the FMV of the property you are purchasing. Also if there are any hurdles or unexpected surprises along the way, you will have to rely on yourself to figure that out. Overall, I'd still recommend using Redfin as it saves you quite a bit of money.

We could not have been happier with Gina's services. She guided us through every step of the process and was relentless fixing any issues that arose. Gina was available by phone or email and if we had to leave a message she called right back. We were confident that Gina was on top of things throughout the process which helped put our minds at ease during this very stressful event.

We had a wonderful experience with Gina Pio Roda as our realtor. She was professional, courteous, responsive, kind, and very helpful throughout the whole "homebuying" experience. Gina always made us feel comfortable when asking her questions and sharing our thoughts with her. We also like the fact that she cared and really wanted to help us get our home and it was expressed through her words and actions. We highly recommend Gina for any future real estate services. Trinh and Robert

I went through a very difficult and frustrating escrow with many city permit issues and an obstinate seller, but Gina got me through it. She remained calm and collected even when things weren't go smoothly. I would recommend her to anyone buying a home.

It has been a great pleasure to work with Gina. We have interacted with many agents before we decided to go with Redfin, and Gina has proven to us that it was by far the best decision we had made in this entire home-buying process. We worked with her on contracts for two houses within a 6 wk period. We lost the bid on the first house, but she was no less helpful and patient on the second house. Gina is reliable, trust-worthy, attentive to our needs, and has made herself available to us at all hours of the day and night. Both of our contracts have been particularly stressful and tumultuous at times, and she worked incredibly effectively with our broker to make the sale happen on time. During our interactions with other non-Redfin agents, we noticed that many have tried to discredit Redfin agents by referring to the company as a "discount broker" and suggesting that the agents do not provide full service. We found this to be completely untrue. In fact, the irony of this story is that while our seller was himself the listing agent, Gina was the one who has initiated and drafted every single document throughout the entire process, including documents at the request of the sellers. We are very indebted to her service. We do have a few comments with regards to our business with Redfin as well as home buying in San Francisco in general. I think Redfin should advertise their home-buying classes also as an opportunity to meet their agents. That was how we met Gina in person and I think that may help calming the nerves of anxious buyers like us. Secondly, we found that many houses in San Francisco have unwarranted or semi-permitted additions to their houses. What was further unfortunate is that sometimes they are advertised as part of the total square footage and sometimes they aren't. In the house we bought, the sellers applied for the permits for the house page but never had the permit signed off, so technically the additions were never legal. We were not aware of this (as the seller told us from the beginning that the work was done with permit) until after we had already gone into contract, which led to the many unanticipated problems in our escrow. In retrospect, the 3 R report has a "X" (for unfinished) instead of a "C" (for complete) next to those permits, but we did not know what they mean. We wish that Gina has alerted us to about this when she did the competitive analysis. However, in retrospect again, it was actually better that she got us in contract with the seller, THEN, have him fixed the permits!! Finally we did wish to have a bit more guidance with respect to the negotiation with the sellers. We asked our friends who used non-Redfin agents and they didn't get any advice on this matter either, so this probably has nothing to do with Redfin. Nevertheless, since Gina has been such a sweet person through and through, we weren't sure if she was able to play hardball with the seller in representing us. We never had any direct contact with the sellers, so we kind of wish that we got a bit more tips in reading them. All and all, we are very happy with the service from Gina and Redfin and will definitely recommend them. As a side note, we did not like the brokers Redfin listed on their website - they weren't particularly helpful nor did they quote us very competitive rates. We used Danny Kim at Bentley Capital and got both excellent service and highly competitive rate.

Gina was friendly, competent, and pleasant to work with. She did everything required of her promptly and competently (even when she came down with a nasty flu!) The reason that i give her an 8 out of 10, and not a perfect 10, is that she was not an active participant in the process - she was great with procedure, but was not able to give us much guidance. For the most part we had to take the drivers seat in figuring out how we wanted to deal with the various twists and turns, and once we made a decision she would implement it. Also, she was not very proactive about providing status updates, etc - I generally had to ask for the information directly. Lastly, when we were deciding on the escrow period, she did not tell us that there would be extra loan origination fees if we lock a rate for more than 30 days (which we had to do with a longer escrow and short financing contingency period.) All this said, our purchase was successful, we paid a reasonable price for our home, and got a great refund through Redfin. I would definitely use Gina and Redfin to buy another home.

Gina was extremely responsive and on the ball; it was a great experience working with her!

Extremely helpful, responsive, follows up immediately, even after closing. A+++!! Thanks Gina!

Although you don't get to see Gina often in person, she's very attentive and friendly in meeting your needs.

Gina and the general Redfin experience was great for me since I'm a researcher by nature, and enjoyed having access to all of the online tools that Redfin provides during my search. Gina was able to make the process simple even for a real estate neophyte, having a knack for boiling jargon down to the basics without losing any of the meaning. My only nitpick would be is we never actually got to meet with her in person at any stage, which would have been nice, but maybe that's just how Redfin usually functions?

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Gina was so helpful with the purchase of our home! We put in multiple offers on different properties, and Gina was always there to submit it for us. We absolutely recommend her and Redfin to all of our friends and family.

Gina is greate. She guided us to make a good offer and close the escrow smoothly. I really appreciate her effort and highly recommand Gino.

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I'm a first time home buyer, buying in San Francisco, which is a tough market to begin with. Gina did a wondeful job of educating me on the process and ensuring I had all the key dates and deadlines necessary to make the deal happen. And when the bank was slow to complete my loan, Gina was making phone calls and sending emails multiple times per day to see that they kept to their deadlines. For all of the above reasons Gina really made this process much easier than it might have been.

I already recommended Gina to someone! She was terrific at securing the place! She managed to help me maintain my cool during the negotiations - which was very useful, and she was instrumental at working with the listing agent to secure the home.

We enjoyed working with Gina. She was very helpful, gave us good advice and got things done in a professional manner. At times, she may have been let down by the back office support team.

As first-time buyers, we chose to engage Redfin through the recommendation of a friend who successfully bought his home through Redfin. Overall, we were very pleased with Gina's service. She was always available and kept on top of our offer process whilst we were away on vacation. She was knowledgeable and provided sound advice during negotiation. We had initially engaged Redfin not expecting much help in terms of putting out the best offer during negotiation, but was pleasantly surprise when Gina was able to advise on this reasonably and competently. We highly recommend Redfin and Gina and will definitely return as repeat customers (but hopefully not anytime soon since we will be enjoying our new home for a while!)

From the very beginning, Gina exhibited a very high level of interest and personal attention to my real estate needs. She listened, and remembered, and made suggestions throughout the process that continued to move me closer and closer to finding the perfect home. Her ability to respond quickly, and with extreme detail also sets her apart from others in an industry that seems to think it's OK to leave it's customers "wondering what's happening". I used 5 different agents before finding Redfin and Gina.... and it's no surprise that I'm now a homeowner, and am ecstatic about the home I bought. Gina was pivotal in negotiating the details of the contract, and I ended up with what I think is the perfect home for me, and the deal of the century!! I couldn't be happier! I'm just sad now that it's over, I won't be having the pleasure of working with someone that is both good at what they do, AND loves it!

Gina is great. She is communicative, knowledgeable, and aggressive in dealing with all the little issues that come up during the buying/closing process. I would highly recommend Gina to anyone considering buying a new home.

I've worked with other full service realtors in the past, and I thought Gina did better than all of them. Gina was very responsive and quick to answer our phone calls and emails. She really took care of us as first time home buyers. I recommend Redfin and Gina to all my friends and colleagues.

Gina worked throughout the night to get our last minute offer ready. She replied to all our important questions promptly and whenever things became complicated she jumped right in to save the day. Thanks Gina!

Gina was very positive, professional and responsive. She helped make the home buying process easy from her end. I enjoyed working with her.

My wife and I will be lifelong RedFin customers. Superior service and they cover your closing costs...what's not to love? We came to RedFin after having a bad experience with a Bay Area [redacted] realtor named [redacted], who completely blew us off after promising that she would give us great service. We had been looking for nearly six months already, and had already encountered a lifetime's worth of incompetence and shadiness. Gina Pio Roda and her team ended up being the only voice of sanity and reason through the entire process. Gina maintains a cool, calm demeanor while under pressure, and she explains the intricacies of the closing process in a clear, easy-to-understand way. We are now proud first-time homeowners in a great San Francisco neighborhood. And we're less stressed that we would otherwise be imediately after the home purchase, because we plunked down $8k less than we would have if we had hired a regular buyer's broker. My prediction is that Redfin will be THE leading company in the real estate industry in 5 to 10 years, once word spreads about their incredible value proposition for buyers and sellers. For far too long, the amount of money that real estate agents make hasn't been even remotely commensurate with the value they add to the transaction. Redfin is changing that, without any trade-offs in service level. Redfin is all about leveraging technology to empower consumers. I like that. [Review edited by Redfin on 07-13-2009.]

Gina was fantastic. Even though the seller and our lender were somewhat difficult to work with, Gina worked above and beyond my expectations to solve problems, be responsive to our questions, and make the experience as painless as possible. I would highly recommend Gina.

Redfin was a great experience and Gina is the icing on the cake! Before Redfin I had dealt with some slimy realtors and Gina was everything they were not. She was there to answer all my newbie questions, give me great advice on properties and location, navigate the volumes of contracts and legal paperwork, and was such a great person to boot! She really went above and beyond (I mean, she left a wedding to sign papers for me!) and even when it seemed like everything was about to fall through at the end, she rode in like a knight in shining armor and saved the day. I just can't thank her enough and will be recommending her to everyone. Thanks Redfin!

Working with Gina was great. She provided the right amount of insight and did not pressure us in any direction.The process was seamless through out the whole transaction.

Gina was responsive, competent and helpful. She also was good at respecting my tendency to micromanage, while still offering the benefit of her experience.

Gina was wonderful to work with! Very professional, pleasant and a great negotiator to boot. She really looks out for her clients' best interest and walks you through every step from making the offer to closing the deal. We would definitely work with Gina and Redfin again and highly recommend Gina to family and friends.

We had a great experience with Gina. She is patient, responsive, and hard-working, and ultimately helped us negotiate a great sale price on a home that we found and loved.

Simply the best realtor out there... If you want the best, you know where to look and you can ignore the rest! Gina is simply efficient, competent and very friendly! =)

very plesant . she is very knowledgeble and provided useful insights without trying to influence our decisions too much. she went the extra mile in negotiating and trying to get us the best deal possible.

Gina, did a good job at getting the total price reduction I requested after some coaxing.

Gina was very friendly and responsive throughout my home-buying experience. Although I am a picky buyer and submitted offers on multiple properties over several months, Gina was extremely helpful and saw to it that I was well taken care of. I'd recommend Gina to anyone looking for an agent that is super responsive and willing to go the extra mile.

Gina and her team were very responsive, worked off hours and took personal interest in making the whole process very smooth for this first time home buyer. Gina is yet another reason to go with Redfin. She is that good.

She is great, knowledgeable, warm and easy to work with

Gina is a very honest and trustworthy person. We are certainly going to contact Gina and RedFin again for our future real estate buying/selling. Currently we have shared our pleasant experience with Redfin with our family and friends and hope they will experience what we did by going through RedFin for their real estate transactions.

Gina is completely professional and knowledgeable about the whole process. I felt she always had my best interest in mind. She was prompt in returning my calls and helped me get a good price for my house. I would recommend Gina and Redfin to everyone.

Gina was great to work with. I would (and have) recommended her without reservation to my friends whom are considering using redfin. She did a great job finding a balance between my own personal needs and wants in forming the offer, while inserting her own advice when it was appropriate, and made use of her knowledge of current market conditions. Gina and Earnest had relatively quick communication turnarounds all things considered, and would often answer emails I sent very late into the night. All in all a very pleasant experience.

Gina was absolutely fantastic! She was professional, patient, and always easy to reach. I could not of asked for a better home buying partner. I would enthusiastically recommend her to anyone I know seeking real estate services.

Gina was outstanding. She working off-hours through a 3-day holiday weekend, helping us navigate our way through the offer and answer all of our (many) questions. She saved us money by encouraging us to make our offer lower than we originally planned (it was accepted very near our offer price), and saving us risk by making sure the mortgage paperwork was in a good state before removing contingencies, despite delays from our lender: advocating strongly on our behalf to get the process moving on their end. All-in-all, a very positive experience, and I'd strongly recommend her.

Gina was helpful in coming up with an attractive offer price for the listed prorperty. This was below the listed price and she used her judgement to make it competitive at the same time. She was also persistent in negotiating a refund for the problems based on buyer's inspection report. She was accessible to answer different questions that we had as a first time buyer. It would have been nice though, to meet with her in person.

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I would highly recommend Redfin to others. Your team including Gina, Regina, Jim and Omar brought a breath of fresh air to the old process of real estate transactions. I can see why the old-school realtors are concerned with services such as yours. Redfin is perfect for any buyer who has already done their research and has narrowed down their options. Your efficient, valuable, and friendly service is most appreciated.

Our original agent left Redfin and we only heard about it indirectly, neither through him nor through Redfin. Then our transaction coordinator was on holiday at the time that we were getting ready to close escrow, which we didn't know about. We would have appreciated better communication in this regard.

Overall I would strongly recommend you guys. Thanks!

Well, I haven't gotten my money yet.... Seriously, though, I really appreciate all the work Giina and Jim did for me - and especially all of the time Jim put in at the last moment making sure we would be able to move in on time!

I've always been a big supporter of the Redfin business model, and the process of home buying was very smooth.

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I like the concept of Redfin but I didn't like my interactions with Gina. At times I felt she did not have my best interest in mind and was more worried about the sellers.

great service!

I worked Gina Pio Roda on my first home purchase. She was wonderfully diligent and responsive in answering my questions and guiding me throughout the process. I really appreciated her enthusiam and always being available. The only "bump" in the process was when the seller disbursed the incorrect commission rebate to Redfin, which resulted in a month long delay in me receiving my rebate. Gina was great about following up with the seller to ensure that I finally received my check. She even answered emails when she was on vacation, and that was very much appreciated. The only suggestion I have is to somehow work more closely with the seller to validate the commission rebate before it gets disbursed to avoid a similar delay. Thanks.

Gina and Regina were great. I had some reservations early, but the way that we interfaced from the beginning was great and calmed my fears. I would recommend Redfin to all my colleauges.

Redfin is a great model for buying homes so I hope the company can survive through these tough times. Gina Pio Roda is a fantastic agent and helped me to close this deal in less than three weeks!

I wish Redfin could have done the same for the loan process that it does for the house purchase itself. It would have been very very nice to have everything done at one place, and given how my experience was with Redfin, I know I would not have regretted it.I also wanted to say that I'm so glad Redfin exists and hope your business model is successful in the long run. This was perfect for me in that I could look for houses on my own schedule and take my own time without feeling the "guilt" of wasting an agents time shuttling me around. I'm sure I could have probably saved some cash by just hiring a lawyer to do the paper work, but then I would have had to make arrangements to visit properties that did not have an open house. So in the end I felt Redfin was a really good value for the costs and was worth it.

I just want to add to my earlier comments above that there were definitely bright spots and improvements, too. For example, Gina was super responsive during the negotiation and closing phase, which was a big help. And after our conversation about us wanting more strong recommendations from her vantage point, she did that. All-in-all, we really liked her and her assistance.Finally, a comment on the Redfin model. One of the things I am sure you are observing is that your model is tougher for selling clients in a down market, since the main burden on the client is marketing and open houses. The latter can be especially taxing if there are a lot more opens than are typical in a hot market. The other challenge for us that I’d advise you to reconsider is how no agent ever comes to evaluate the house. Since price and the look of a place is so key to get right, it’s really tough to have a back-and-forth with an agent about price, what to fix, etc., when they’ve never seen the place. They’re looking at market analyses, while we’re looking at the actual house, so there is a disconnect.With that said, I am a big fan of your model and know it is the future of real estate. I would recommend Redfin. Best...

The disclosures need to be done face to face. The listing agent needs to visit/walk through the house once at least.one of the online consultations was double booked with a visit from another redfin agent. This made for chaos.the open house signs need straps to keep them in standing triangular form. they blew down routinely.Gina was great. Everything was timely, professional and she even went by to pick up some things we left behind while trying to get out. When the buyers had problems with the loan docs, she managed the delay and made sure all was taken care of.

I would recommend Gina Pia Roda to all of my friends and colleagues and already have. She was buy far the least pressure, most accomodating, friendly, and overall exceptional agent I've worked with. That said, I am sure she will strengthen her abilities to command her team and negotiations with more experience. The only reason my rating was a 6 instead of a 10 on question 24 was because of my unsatisfactory interactions on almost every occasion with Regina Puzon and Chris Diez. It was not a pleasure to work with them and they are lucky to have a colleague like Gina that could compensate for their inabilities to manage and develop a strong relationship with the client. I can discuss specifics over the phone if necessary.Many thanks

Customer did not leave review comments.

I really admire the how Redfin organizes different people with very specific roles. When I was first considering listing with Redfin, I met Janelle Saylor on a webinar and various Buyer Agents from the Buyer Agents. Once I listed, I met my direct agent, transaction coordinator, and field agent. I see the benefits of this arrangement, but sometimes there is a disconnect between different people as I was handed off from one person to the other. For example, after the initial webinar, Janelle suggested that I contact Jim Holt and Charmaine in the Bay Area. They both quickly responded saying that they were only buyer agents, and that I should contact the seller agent: Gina. Based on the website and the webinar, no one told me that there were only exclusive buyer agents and exclusive seller agents, so I was a little confused. Ideally Janelle would have explained to me that the Bay area has one seller agent: Gina Pio Roda. It appears that the folks in Seattle don't know how the Bay Area office is organized. Based on the research and data from the Redfin website, I had the impression that Redfin would have lots about data about it listings in the Bay Area. Janelle didn't have any data about sales statisitics in the Bay Area such as number of listings, listings sold and days on market. The data she had was overall transactions. It was not broken down by region, type (buyer vs seller), and time. Any local agent would know this type of info by heart. I would have liked to see more home seller testimonials. At the time, the buyer testimonials dominated. I also expected to get a list of references from Gina really quickly, but it seemed to take a while to get this. When I listed my property it went pretty smooth. However, when we did a price reduction, some websites were not updated. The price was incorrect on Tour Factory, Zillow, and Trulia. Actually for the first two weeks the price of my house on Trulia was incorrect. The Transaction Manager submitted two postlets from my property and Trulia picked up the wrong one. Also, the Map on Tour Factory was incorrect. I had to edit the flyer myself to update the price. I thought the Transaction manager was going to do it. I submitted the Open House info earlier in the week, but I had to remind my Transaction manager to put it on Thursday. You all a very good compared to other realtors, but I expected this process to be more streamlined. Other Suggestions: * Give owners the plastic signs that can slide on top of the Redfin sign such as: "Open House", "Price Reduced" * For all the documents possible the Transaction Coordinator should pre fill the property address and other known information on the Seller Disclosures. I've used Winforms before. Leaving it blank just creates more work for me. * Give owners more access to tour factory capabilities. I worked with Tour Factory support to get the wide angle photos I wanted for my website. * Based on the Gina's Office Hours, I had the impression that she doesn’t work weekends. In fact, she later told me she won't leave me hanging if an offer comes in during the weekend, and she was true to her word. Redfin should communicate this fact to seller because a lot of things happen during the weekends. Overall, my Redfin experience was very good, and it was an incredible value.

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More data on pricing strategies

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Redfin Rocks!!! I want to see you folks succeed so I will highly recommend you to my friends and family! Your business model is EXACTLY what the stuffy real estate industry needs. I'm very happy with the experience in working with Redfin and I feel that Gina, Regina and Chris did a superb job in partnering with me to make this deal happen!

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I'm so impressed with Redfin. Gina and Regina were FANTASTIC!

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