More Options to to

Hannah's 1-Star Reviews

REDFIN

View Full Profile

Hannah's Ratings

  • 71.875 (92)
  • 21.09375 (27)
  • 3.125 (4)
  • 0.78125 (1)
  • 3.125 (4)
Last 3 Months 4.25 stars
Overall 4.40 stars

110 Deals by Location

Boston 20
  Allston / Brighton 4
  South End 4
  Back Bay, Beacon Hill 2
  Dock Square 2
  South Boston 2
  Dorchester 1
  Jamaica Plain 1
  Roxbury Crossing 1
  East Boston 1
  Fenway / Kenmore Square 1
  Roslindale 1
Arlington 8
  Brattle 4
  Orivs Road 1
  Other areas 3
Cambridge 6
  Mid-Cambridge 2
  Cambridge Highlands 1
  Old Cambridge 1
  North Cambridge 1
  Cambridgeport 1
Newton 5
  Newton Corner 1
  Thompsonville 1
  Eliot 1
  Other areas 2
Wayland 4
Waltham 4
  Piety Corner 1
  Cedarwood 1
  Other areas 2
Needham 4
Brookline 4
  Corey Farm / Salisbury Road 1
  Other areas 3
Westford 3
Bedford 3
Marlborough 3
  Marlborough Junction 1
  Other areas 2
Somerville 3
  Cobble Hill / Ward Two 1
  Tufts 1
  Spring Hill 1
Dedham 2
Wellesley 2
Lexington 2
Andover 2
North Reading 2
Medway 2
Woburn 2
  Shakerhill 1
  Woburn Highlands 1
Natick 2
Newburyport 1
Rehoboth 1
Amesbury 1
Mansfield 1
Duxbury 1
Groton 1
North Chelmsford 1
Melrose 1
  Wyoming 1
Acton 1
North Billerica 1
Bridgewater 1
Waban 1
Reading 1
Randolph 1
Gloucester 1
  West Gloucester 1
Wakefield 1
Malden 1
  Malden Highlands 1
Stoneham 1
Medford 1
  West Medford 1
Groveland 1
Chelmsford 1
Weymouth 1
Auburndale 1
  Auburndale (Auburndale, MA) 1
Northborough 1
Belmont 1
Southborough 1
Walpole 1

2009 / 1-Star: 2 Reviews

We survey all of our buyers & sellers, whether they closed or not.

 
Sep 16, 2009

I had a hard time working with Hannah. I appreciate that she was able to work with us in a tight timeline, but I was most dissatisfied with all my interactions with her. First, throughout the process, there was information she missed in emails that I sent her or through the offer listing I completed on the Redfin site. Second, as this was my first time using Redfin, I would have appreciated more information about how the process works and what I could expect from the Redfin agents. Lastly, I would have appreciated if Hannah had offered more advice and guidance along the way; I did not feel I had the support of a trained professional behind me.

Hannah's Response

My goal is to be realistic with people regarding the strength and weakness of their offers. In this case, it was a multiple bid situation and the buyers, whose offer was contingent on the sale of their home, needed to get their home on the market, get pre-approved and obtain a deposit check in order to submit their offer. Homes with multiple bids typically sell for over the list price with the seller normally choosing a buyer who does not have a home sale contingency, unless they already have a signed P&S. The winning bid is typically the one that has the highest price, most money down, best financial situation, fewest contingencies and can close on the date that is optimal for the seller. Even though we were working with a very tight timeframe, we were able to complete and submit the offer to the seller. Unfortunately, the seller selected a different bid.

(Report abuse)

House Buyer (Offer Not Accepted)
Customer withheld address Cambridge, MA [Old Cambridge]

 
Jan 18, 2009

I would not recommend right now Redfin for selling a property. I probably recommned for purchasing a property.

(Report abuse)

Condo Seller (Did Not Sell)
142 Middlesex Rd #1, Chestnut Hill, MA 02467

2008 / 1-Star: 2 Reviews

 
Jun 29, 2008

I like the entire concept, besides Ihave a strong distaste for traditional agents. However the actual offer process left a bitter taste. I was involved in a competitive bid situation and worked with Hannah Driscoll. I felt she was unresponsive especially since this dragged over just Sun thru Monday. She was never on call and even for important time sensitive decisions she would just email me, even when I specifically requested for a phone call (I was not always connected). So, I guess it just proved the old adage - you get what you pay for. Thanks for this survey, it just reminded me to cancel my agreement with Redfin.

(Report abuse)

House Buyer (Offer Not Accepted)
74 Puritan Rd, Waban, MA 02468
S1st Time Buyer

 
Jun 25, 2008

I think communication is a key factor in making improvements to your business. There would be weeks without any communication with the Redfin agent I was assigned. Additionally, it would have been nice for the Redfin agent to be more straightforward with housing advice, ie. pricing and negotiations.

(Report abuse)

Condo Seller (Did Not Sell)
520 Massachusetts Ave Unit 3, Boston, MA [Roxbury Crossing]