Hannah's Reviews

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Hannah gladly helped me complete my transaction in a timely manner. She worked well with the other parties involved, including the seller's agent and my lawyer.

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Hannah was excellent. We worked with her on one house that fell through post-inspection, and the house that we ended up buying. I got the feeling that Hannah really knows her stuff, so we really felt like we were in capable hands. She was also very easy to talk to - I felt as though she was always listening, and she gave incredibly thorough answers to all of our questions. My only problem was I think more of an issue with Redfin, in that I sometimes felt as though Hannah was overworked! Early in the process she seemed to be at a closing or two every day, and if that happened to fall on a day when lots was going on it was really tough. But Hannah did always end up reaching me at some point, and I never felt like she was rushing through me to get to the next person. Overall I would absolutely recommend Hannah and Redfin.

Hannah did a great job through-out the process. I would highly recommend Hannah and Redfin.

We could not have asked for a better experience buying our first home. Hannah guided us through the process smoothly. She always replied to our many questions or concerns promptly, and made us very comfortable with her obvious knowledge of the process and the market. Beyond her professionalism she saw us through buying and closing with humor and enthusiasm - she was as excited as we were. Overall we were very satisfied with Hannah and Redfin and have already recommended it to anyone thinking about buying.

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Flexible. Calming. Reassuring. Empathetic.

Very responsive and pleasant to work with.

Hannah was proactive and helpful during the entire purchase, even when we switched and put out offer on different property during the process.

Fantastic! Hannah is extremely responsive, patient and understanding. We thoroughly appreciated Hannah's ability to empathize with many of our anxieties as first time buyers.

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Hannah was very responsive and did a great job managing the end to end process. In addition to negotiating the offer and keeping me informed of our progress, she also helped me connect with lenders and real estate attorneys since I did not already have any to work with. I had a rocky process mostly due to the seller and the condo that I chose and Hannah made sure everything went as smoothly as possible.

I can't begin to explain how valuable Hannah was in finding, purchasing, and closing the sale. We had been working on buying a house for a couple of years. Once we switched to Hannah and Redfin, we found a house, made an offer, worked through the mortgage, closed and moved in all within three months. We've never bought a home before and neither of us are in real estate so the whole process was very new to us. This wouldn't have been possible without Hannah's expertise and Redfin's process.

Hannah was great to work with. Generally very helpful and returned calls/emails promptly.

Hannah is very friendly and Redfin is a great service. She'll be a stronger and more powerful agent, however, when she gets more organized (she mistook the date of our closing and I had to do extra work as a result; details I emailed to her had to be recommunicated by phone). That said, I would still recommend her services to a friend; she acted quickly to forward our offer to the buying agent, and the closing went smoothly. It's all the admin in the middle that she could stand to perfect.

Hannah is excellent. She did a great job to help us in the process of making the offer, negotiating with the seller's agent and eventually closing the deal. Her response is quick and made every effort to meet my requirement. If you are a well educated buyer, Redfin is definitely the place to go with. Thanks a lot Hannah!

From the beginning, when Hannah stopped her car by the side of the road to compose an offer letter for me so it could be ready by the deadline which was a couple hours after I first spoke with her, Hannah always went out of her way to make the deal work. She gave me good advice, brought up a lot of points that I hadn't thought of, kept me in the loop the whole way through, and was a pleasure to work with.

It was a pleasure to work with Hannah. She was very responsive during the offer stages of the transaction. She was also there to answer our general home-buying questions along the way from offer to P&S to closing. Whether it was a Sunday, late night, or the day before closing, she was there for us.

Hannah was really outstanding. We had a bit of a rough time with our first few offers and then had some complications from the bank. She effortlessly led us through these. We would strongly recommend Hannah and that you also take her advice. (everything from home inspectors, attorneys, plumbers and more). It's all very good. Thanks so much, Hannah and Redfin!

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We have purchased and sold many properties over the years and found that Hannah's professionalism, complemented by Redfin's state of the art technology, worked perfectly for our needs. Hannah is a great real estate agent. She responded immediately to every phone call and email and always gave us good advice on how to navigate through issues that came up. Her patience, warmth, and enthusiasm smoothed the process for everyone involved. Redfin's effective combination of highly skilled agents and sophisticated online search and reporting tools is clearly the direction in which the industry should be moving. It was a pleasure to work with trailblazers.

Hannah was very professional and very helpful in preparing my offer and counteroffers to help bring the transaction to a mutually agreeable price and then was very helpful in bringing the transaction to a close especially in coordinating with my attorney. I would recommend Hannah to help negotiate and close a deal on a place you have found and are certain you want to buy. I didn't use Hannah for the search part of the process, I instead relied on Redfin's excellent user interface to find open houses and also had a different Redfin agent assist with showing homes as well as the inspection of the home I eventually bought.

Hannah was great. She was very responsive to our needs and was able to get us the house we wanted despite the fact that we were a backup offer. Everything we needed to do, we were able to do electronically online. The ultimate in convenience and efficiency. I would highly recommend Hannah and Redfin to everyone with a computer!

Hannah was easy to work with, responsive and nice. Don't hesitate to work with her!

It took us a while to get used to the fact that most of the client-agent relationship is over the phone/internet. But, once we did that, we were very happy with Hannah and everything she did for us.

Hannah was wonderful to work with! She made the process of buying our first home a huge success. She had some great recommendations, which made the process even easier. Thanks again!

Hannah was a great buyer agent, and the support team behind her is stellar.

Hannah is very personable, warm, and knowledgeable. In each of the offers we made--and those we considered, but never made--Hannah was straightforward about setting realistic expectations, e.g., "If you offer this, you might not get that, but we can give it a try." Sometimes, we knew we were making a low offer or seeing a property that wasn't quite right, but Hannah never complained and always made us feel like she was at our disposal. She exudes confidence without condescension. The reasons we do not rate our likelihood of recommending Hannah at a "10" (but still very high "9") are: 1) Based on a past (very bad) experience, we feel the ideal buyers' agent should be very engaged in the P&S "punch list" process. Hannah was rather noncommittal through the P&S negotiations--not harmful, but not really an advocate, either. I think we could have gotten more concessions from the seller but we didn't have much guidance here. 2) Another observation, and this is not so much criticism as it is advice to other buyers: when communicating with Hannah by email, keep your messages extremely brief with action steps clear and succinct. In our early emails, we would provide more background about our thought process, etc., but we soon realized that longer messages were not carefully read. Still, it's a best practice, anyway, to keep one's emails short and to the point. 3) Finally, and in part related to #1 and #2, Redfin isn't for everyone, and so I would notunconditionally recommend Hannah's services to, in particular, first-time homebuyers. As a second-time homebuyer, however, I felt her approach and attitude were just the right fit. In fact, in the final walk-through and closing, Hannah really shined. What might have been interpreted by some observers as a small request on our part was taken very seriously by Hannah, and she was resourceful, focused, and quick in producing a solution. She was a calming and assured presence at the actual closing, as well. If we are on the market looking for a home again, we would definitely ask for Hannah to represent us!

Hannah worked with me through every step of the process and managed to keep me grounded through the ups and downs. In the end things all worked out and I am now happily settling into my new home!

The entire Redfin experience was better than our "regular" Realtor experience with our last house. Absolutely no pressure, and the field agents were very accomodating with our hectic schedule and multiple requests to see our house prior to closing for estimates, etc. Hannah made reliable recommendations for both the inspector (!!!) and the closing lawyer. Other than that, we had little contact with her during the process. The inspector was AWESOME and crucial to our knowledge about our purchase. Would recommend Redfin to new and experienced home buyers, particularly who are searching online and finding homes on their own (without pushy sales of an agent).

Overall, our experience with Redfin was great. We liked the independence of being able to pick our own viewings without a realtor trying to convince us to see other properties that we weren't interested in. Our field agent, Risa Bell, was wonderful, easy going, timely, and informative. Hannah Driscoll was our lead agent. She handled our difficult, non-communicative seller's agent, and kept the stress away from us. She did the same work as a standard realtor, but while refunding half of the commission which made it possible for us to offer a larger amount and get the house we wanted.

I felt I was always a step behind.

We were very happy with our experience working with Redfin and Hannah to buy our home. Hannah's enthusiastic personality, pleasant demeanor and attention to detail made the process quite easy. She went above and beyond and showed that she cared not only about the transaction but about our well-being. All in all, we would strongly recommend Redfin to a friend who has made a real-estate transaction once before or to a reasonably saavy first-time home buyer.

I was a first time home buyer and found Hannah to be very knowledgable, professional, and patient. The bank made the entire process extremely stressful by constantly missing deadlines, changing documentation requirements, and reneging on their initial approved loan terms. Hannah's experience was helpful because she was able to explain the situation and assured me that it would work out. 9 for Hannah and redfin. 0 for the bank.

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I will never forget the moment at 9:30PM on that Sunday night when Hannah called to tell us that our offer on the house got accepted. I was very glad she called us even though it was late, because we were wondering if it would get accepted, and I was very impressed that she worked until that late on a Sunday night. Redfin's model is excellent and I wish Hannah and Redfin all the best.

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Hannah was wonderful to work with. She was prompt with communication and helpful in guiding us through the deadlines and paperwork. From offer to closing I felt that she was a great representative of Redfin and should be commended for her organization, strong work ethic, and communication skills. I would not hesitate to reccommend Hannah to friends and colleagues in the future.

Even during a departure for vacation Hannah was able to provide us with superb guidance in helping us purchase our first home. She was able to seamlessly transfer her duties during her absence and was then able to get right back into action once she returned. In a transaction where nearly everything was going wrong, Hannah really put together a great offense and was able to get us the best deal possible.

Hannah was extremely helpful to us throughout the process of buying our home. She explained the different steps right from the start and told us what to expect and what items we needed to prepare to continue moving forward. She answered the questions we had along the way and made herself available to help even after standard business hours. It was also very easy to share documents back and forth via email, sign documents and respond via fax - which made turning things around very convenient. Additionally, Hannah provided us with recommendations for lenders and lawyers, whom we did use. This was extremely valuable to us as the people recommended to us were very helpful in their services. When we first came across Redfin, we were intrigued by the concept, but more comfortable with the idea of a traditional broker. We opted to try it out, and are extremely happy we did. We have already recommended Redfin to our friends, and will continue to do so in the future!

I'd have a hard time going back to using a traditional real estate agent after buying through Redfin. Hannah was very responsive and helped make sure everything happened on schedule and was good with providing me with high quality contacts for home inspectors, contractors, attorneys, etc. in my area.

Flexible, very approachable, willing to speak with us about any issue.

Redfin was great to work with. We were able to use the website to search out and find the houses we were really interested in, seeing most of them through open houses. After looking at over 60 houses across about 5 towns we finally found the one we were serious about. Hannah worked with us through all the details of the rest of the process, and we were extremely happy. We would gladly use Redfin again and will recommend it to all of our friends.

Overall, we had a great experience, and look forward to recommending Redfin and Hannah in the future.

Redfin is a great resource for home buyers. Thank you for your help!

I've been an actively researching real estate for more than 2 years and been very impressed by Redfin.com's capabilities and ease of use. It obvious, Redfin has listened to their customers needs. In short, there's no other real estate site that offers all the information in one place. My husband and I were extremely pleased with Redfin, our agent Hannah Driscoll and Alex Coon. We have both recommended Redfin to a number of friends & coworkers. Although we have already purchased our home, I still enjoy researching properties through Redfin.com.

Thank you.

The experience was great, and our agent Hannah Driscoll was fantastic.

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I would recommend using redfin. I would also caution the person to be fully aware of the process of buying a house, since the remote location (not in the area of purchase) of the agent can sometimes make contacting difficult. Hannah was very helpful. No fault of her own, however that she was in Somerville and I was buying in Marlboro.

RedFin is a fantastic compromise between a "sell by owner" and using a full-service realtor to sell your home. I really appreciated the advice and the professional photography service, which made a tremendous difference in the visual appeal and presentation of our home. I think the difference of these two services (expertise in listing the home, marketing brochure, creating the MLS listing, and the professional photographs) created a highly professional presentation that maximized selling opportunities!

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Redfin provided a wonderful level of service that was exactly what we were looking for. We liked searching and researching houses online and the Redfin web site with good search preferences, notifications, and lots of pictures was great for doing that an watching the towns of interest during our search. When we were ready to view a home, it was easy to request a viewing online and schedule an appointment. The home tour was attended by both the selling broker and a Redfin tour agent. After deciding to bid on a home, we were assigned a Redfin real estate agent (Hannah Driscoll) that worked with us every step of the way through closing. Hannah was highly responsive, knowledgeable, helpful, and guided us through the entire process of submitting a bid, getting a signed offer, and signed P&S. She was a delight to work with and we would highly recommend her to anyone looking to buy in the Boston area!

I was not aware that Redfin employees are salaried by the company. Emphasis on this very valuable insight would be yet another way to show how the Redfin agent is working for you the buyer.

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Redfin worked very well for us because we had been through the process twice before and knew to expect complications along the way. If we had been first time home buyers, we think it would not have been the best approach for us (as the process can be confusing and the leg-work in this state is significant). Dealing with Hannah was an extremely postive experience. I have already suggested to several friends that they contact her and Redfin for their real estate needs.

Hannah did a great job keeping us up on what was happening, but the play book/checklist from #6 would have been great. We (your customers) are internet savvy researchers who like to know as much as possible going in. Information such as; who are the players, how do they interact, what money needs to be available when, what are some good questions to ask at each phase, etc... Some/most of the information may already exist on your site but tying it to a step by step guide would great.

We had a pleasant experience with Redfin, though we were surprised that we rarely saw the same agent twice. The seller's broker expressed dissatisfaction to us about our agent's communication with her---but we didn't see any problems.

As noted, Hannah was very friendly and helpful. However, I was passed between agents several times, which was a bit confusing, and no agent was present at my closing. This was a bit disconcerting, particularly as a first-time buyer.Regardless, I really like the Redfin model - it's far friendlier to the buyer than the traditional model. Keep it up!

Using Redfin requires more time availability to do the showings and open houses. I would only recommend it to somone who has the time to do it. I was unsatisfied with the agent sometimes because she didn't always respond to my calls and emails promptly. She also forgot some paperwork that I had to complete which was inconvenient for me to complete the day it was due. The Redfin photographer refused to take wide-angle photos of my home and the template for the flyer was insufficient for my home market so I had to design a better one myself. I don't think the marketing tools were sufficient for a very competitve market like downtown Boston.

Searching via your map on the website is very tedious as the listings at the bottom of the page take up half the screen so you are forced to look either at 2 houses in your area or 200 houses, due to the limited expansion size of the maps.

I have no idea what a "Transaction Coordinator" is. I did not use any of your "partners". I would think more DIY buyers and sellers would be more likely to get their own lawyer/loan/inspector/mover. After all, Redfin is more DIY. Most "partners" and referers have a conflict of interest or there is a kickback with traditional agents. Redfin customers aren't traditional. I think a nice writeup or FAQ would be necessary for each market Redfin operates in (most areas have different laws and closing requirements). A FAQ that breaks down the timeline and responsibilities (fire alarm inspection, final water reading) of ALL parties (buyers agent, Sellers agent, Seller, Buyer, Lawyers) would help in the closing process.Some other questions for the FAQ:What is radon and why test for it, Cost to mitigate.How to shop for title insurance, what is owners and borrowers insurance?Lead paint, etc.What is a final walk through?What is the homestead act, can I file this myself?

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The refund is obviously a big plus. But, I found I enjoyed searching for and choosing properties to view myself online. Every single Boston Redfin agent I worked with was easy to talk to, wasn't pushy at all, very competent, was calm which kept me calm and overall, just pleasant, good people. I have already referred others to Redfin and will continue to do so. Hannah Driscoll worked with Alex Coon and, together, they ok'd my receiving a refund based on the old $3k minimum as my previous offer through Redfin didn't work out and that offer was based on the old minimum. Because the minimum changed between my initial offer and the offer I ended up closing with, they ok'd the old minimum. They went well above and beyond for me, and I will be forever grateful to them for it. The only item I'd recommend improving upon is setting up some sort of "my account" feature on Redfin.com that would allow buyers to view dates, deadlines, definitions of terms and other status updates as the transaction progresses. As a first-time homebuyer, I was on a steep learning curve and would've appreciated instant, online access to such information. Overall, I'm ecstatic about my experience with Redfin and can't wait to work with them again...perhaps both buying AND selling! THANK YOU!!

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More use of the web site for sellers. Create a page that shows all the people involved in the deal (lawyers, escrow, etc.) as well as status for each and assigned tasks. It is hard to keep track of everything via email. Also could use a checklist of all the things you need to close. For example, original copy of smoke certificate in Massachusetts. That way the seller can stay on top of things.

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