Jim's 2-Star Reviews

I didn't have very much exposure to Jim during the process. We talked for a while about the offer we wanted to make and he encouraged me to raise it, as well as make an "as-is" offer to make it more attractive. The offer was accepted and then everything else was taken care of by his assistant. I don't know whether to praise Jim for helping up get the offer accepted right away or if I should critique him for making me concede a bit on price and details.

I'm sure Jim is a good agent. However I feel he have been overwhelmed with the amount of work. Because I can never get Jim on the phone. There was always a 24-48 hour turnaround. This was my first home purchase, and I felt I wasn't given the needed attention - explanation on the forms I was signing, run-through of the disclosure reports, details to timelines, and followup on the varing milestones in the home purchase status. I have only met Jim once in my whole transaction. There was no explanation on what the process entailed, until I brought it up to Jim. I felt there was a disconnect between Jim, my loan agent, and myself. I was constantly the one to ask for status. I would recommend Jim, if you're REALLY familiar with the home purchasing process. However if you're new and need some hand-holding, you might be want to reconsider.

Basically, it was mediocre service with a lot of whining at a much lower price than normal. I would recommend it to people who know what they are doing and are willing to manage all the details themselves. The basic idea is great but the execution left a lot to be desired. The technology seems fine, the basic structure of the roles seems fine. You probably need a basic shift in mindset: the bottom line is that you are a service company, not a technology company. Everyone that touches the customer needs to understand that. When I have a Senior Vice President chew me out for expecting a call back from an agent, it makes it clear that you don't understand that.