Jim's 4-Star Reviews

Overall, not bad. Prompt response on both email and phone, handled most thing professionally. But anyone who wants to use Redfin agents please remember this - you get what you pay for. You need to go through all the documents carefully yourself, expect small / big mistakes here and there. Don't expect Redfin agent to do much presentation / negotiation. And be careful about their recommended contractor / inspector etc, they might be pricy. But well, with them earning that little commission (after tax it's less than 1%?), you can't expect too much right? :)

Jim helped us figure out a good price to offer on the house and stayed in ready communication with us throughout the purchasing process. His assistant proved particularly helpful, outlining all the steps that needed to be completed in a prompt fashion. The downside is that Redfin gives very little advice about the actual condition of the house when you're ready to buy, and you never have any human interaction with Jim. In addition, they seem to want to push you to get the deal done, although that's expected of any agent.

As first-time homebuyers, we appreciated Jim's experience and insights in guiding us through all the ins and outs of the process, especially strategic aspects like the offer amount, contract clauses, negotiations, etc. We particularly appreciated Jim's professional attitude, and we never felt rushed or pressured by him even after multiple offers and counteroffers with tight deadlines. We do wish that Jim could have helped more in coordinating with external parties like the mortgage company and the escrow company, as it was confusing at times to figure out which party needed which documents and whether the buyer or the seller was supposed to provide them, and we were concerned about closing on time due to this confusion.

Jim efficiently assisted us during the whole process. His main quality was the speed at which he replied to our emails and the clarity of his answers to our questions. As first time home buyers, we would have welcomed a bit more of personal advice though, whereas Jim provided us mostly with neutral objective comments. Our only real complaint goes to Jim's cell phone, which made us feel every time like we were sooo far away... Thanks Jim for helping us anyway. We are happy home owners now.

Overall very positive experience, but would have appreciated more regular communications from the Redfin team at times (esp. as a first-time homebuyer!).

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Overall, Jim was straightforward and I did not encounter any issues working with him on my recent transaction. But due to the volume of offers a lead agent handles at a given time they may not have all the information on a property.

Prompt and very helpful service throughout the buying process.

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Customer did not leave review comments.

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We had a positive experience with Redfin. We knew going in that it made sense for us, as we already had a good idea of what we were looking for and had been monitoring the market in the areas of our choice for several months already. We think that Redfin presents a viable and much needed alternative to traditional realtors. We really like the information Redfin provides on the website, and between Jim, Chris and Regina, we did not feel any less taken care of than we'd have been with a traditional agent. In fact in many ways it was a better experience. We always found all three of them to be very helpful and accomodating to our requests. The check at the end was very welcome too. Overall a very good experience for us.Keep up the good work!

Customer did not leave review comments.

Customer did not leave review comments.

Limit the number of transactions an agent is handling at the same time. often the agents are not available immediately

I think a person needs to have a pretty good idea what he/she wants before coming to Redfin. Maybe a more personal experience can be provided for those who need it.