Jim's 5-Star Reviews

Jim is very helpful in determining offer price and strategy.

Jim knows the area well, gives good assessment and advice. I would highly recommend him.

Jim is always honest and friendly. I am very pleased with Jim's service and I will ask for his help in the future!

Jim was fantastic to work with. Jim was thorough, objective and responsive to all of my many many questions. As a first-time home buyer, he made the offer process extremely clear, easy and painless. I also wanted to make a plug for Jim's team as well! The entire team was great in offering me their thoughts, opinions based on their experience as I toured multiple different properties in the quest for my first home. Thanks to Jim and the Redfin Team!

Customer chose not to leave public comments.

Jim worked efficiently and responded promptly to our questions and concerns. I would be happy to work with him again!

Experience was good even though we missed on the home due to bidding. But Jim's assessment was spot on & he was very responsive & easily accessible throughout the process.

Customer did not leave review comments.

Jim is really helpful and responsive, we have a very positive experence with him.

Jim provided me with regular updates on the whole process that impressed me the most

Customer did not leave review comments.

very patient and very clear in every communication

Customer chose not to leave public comments.

Jim was great. He was very responsive and persistent in getting answers from the selling agent. In a market that is heating up, that is the kind of agent everyone needs. One that can act quickly and execute well. Even though our aggressive offer was not accepted, we were among the top three bids. We lost as a clear sign that this is becoming a crazy market. I do, however, only recommend Redfin to people that can effectively use the tools on the site to make well thought out decisions. Redfin is a no frills service. You have to put in your own effort and research to win and earn half of their commission back.

Jim was great -- very up front on our chances of getting our offer accepted but also supportive in saying we needed to make an offer that corresponded to how much the house was worth to us (not how much the current owners want). I've never seen that before in realtors. Thank you!

He helped me draft offer during weekend and communicate with seller agent in the evening. Unfortunately, the seller just had too many offers so that our offer was not picked. We will continue trying next time.

1) Very Friendly. 2) Prompt, Fast and efficient

Customer chose not to leave public comments.

Customer did not leave review comments.

We only went half way through the process with Jim before we decided to withdraw our offer. However, during this period, Jim has been very helpful and made every step clear so that we know exactly what we need to do. We will definitely come to Jim again next time when we decide to make an offer.

Jim was responsible and worked extra hours over the long weekend to present the offer.

Jim was honest and straight-forward. His responses were quick and he must have had a great deal of patience with us; as a first-time buyer. There was no pressure to go forward with the deal. In the end, we backed out of the contract. When we do find another place, we look forward to working with Jim again.

Customer did not leave review comments.

Customer chose not to leave public comments.

Customer did not leave review comments.

Jim was very professional and helpful.

Customer did not leave review comments.

Jim works hard. He prepared our contract at midmight in order to send an offer in time. He responds to email and phone call quickly no matter on weekdays or weekends. He is extremely patient and is the one you can count on.

Jim provided timely and professional support in all aspects of putting together an offer.

Jim was very organized, prompt, and easy to work with. I would recommend Jim to my friends.

Customer chose not to leave public comments.

He was very helpful and knowledgeable. Great experience...(even though our offer was not accepted) :)

Jim was clear and patiently walked through the home-offer process with me. He made the process less daunting by outlining the important points. I would definitely recommend Jim.

I would definitely recommend him. He's be great! He knows what he's doing and if he's not too sure he gets back at me as soon as he finds out. He's very professional.

I enjoyed working with Jim. He was always courteous and professional, and I found his guidance on the real estate market to be valuable. I would highly recommend him to other customers.

Very knowledgable, responsive, and gives solid, unbiased and trustworthy advice.

Jim Holt was doing a very good job.

Customer did not leave review comments.

Customer did not leave review comments.

Jim was very helpful with all aspects of offer process and provided us with excellent guidance during the negotiation phase.

Jim was very knowledgeable. He set our expectations accordingly and was helpful through the process.

Customer did not leave review comments.

Customer did not leave review comments.

Customer did not leave review comments.

We have initiated several offers with Redfin, and worked with several staff in the field and office. Communication and follow-up have sometimes been a challenge with other Redfin staff, but not Jim. Jim is supremely dependable, and by far the best communicator we've worked with at Redfin. Jim is excellent.The main challenge with the Redfin model seems like if the agent handling the offer has not seen the house, their ability to advise on how much to offer is limited.

Customer did not leave review comments.

Customer did not leave review comments.

Thanks!

Not on this property.

Customer did not leave review comments.

Customer did not leave review comments.

Customer did not leave review comments.

As I continue to search with Redfin , I'll insist on using Jim. He's a great asset to your company. Keep him on board !

Unfortunately, we were outbid for this house. I would recommend that you somehow create a slightly different form that shows sellers right away what the total proceeds are if you are using some of the Redfin refund as part of the price. I'm a bit concerned that sellers see the offer less the refund and don't completely understand that they are getting that refund as part of the offer price. Also, when I tour a home at an open house, I have learned no to mention Redfin because you get very bad treatment from the listing agent who tells you that Redfin is an unknown and not capable of negotiating.

I love redfin! Get to more cities!

Customer did not leave review comments.

When I was first evaluating Redfin, I found out from the forums that Jim Holt was the agent primarily working in the areas I was looking at. I emailed Jim to find out whether he would be at the next meet the agent and met him there. He answered all my questions about how Redfin works and the home buying process. Since then, we have worked with Jim on several offers and have had wonderful experiences each time. Jim is very professional, has in-depth knowledge of the process and the specific areas we've been looking at, and he has provided great guidance throughout the process. We look forward working with Jim as we continue our search.

Just get the word out. Consider advertising. Take a few ads out in some local print publications that are heavily used by local realitors such as the Palo Alto Weekly (http://www.paloaltoonline.com). The print edition is delivered twice a week for free and it is full of half-page listing ads. It is not your typical cheezy rag.

My wife and I continue to be impressed with the responsiveness, professionalism and accurate bid predictions / price / comp capability of our Redfin agent, Jim Holt. We couldn't be happier working with him.

Jim is a knowledgable agent. I've always had great experiences with agents in the past, and Jim's knowledge of the market was on par with a traditional agent. He was very helpful to us.

We really enjoyed working with Jim Holt. He was very professional, guided us through the process, and answered all our questions promptly. We look forward to continuing to work with Jim as we continue our search.

Customer did not leave review comments.

Customer chose not to leave public comments.

Question #10 above assumes you are "listing" a house -- we are buying a house.

Customer chose not to leave public comments.

Customer did not leave review comments.

Customer did not leave review comments.

Customer did not leave review comments.

you could increase agent community relations to improve redfin image.

Customer did not leave review comments.

Regarding question #9, you didn't list the two most important factors for me: 1) I didn't know if I could trust you to negotiate the best deal for me. (Some real estate agents say they are really good at that.). 2) I want to buy in Palo Alto. And the brokers there say they all know each other (implying they help each other). I thought Redfin's lack of being "good old buddies" with those brokers would hurt my chances of getting inside information or a price break.

Being able to follow through on properties of interest - such properties added to Favortites - what price did it sell for (ideally, I bid for it, being able to see how many offers and the ranges of these offers)

Customer did not leave review comments.

Customer chose not to leave public comments.

Legal action against traditional agents that are blocking Redfin deals.

Customer did not leave review comments.

Customer did not leave review comments.

It makes sense to combine phone conversations with followups on email/status changes on the website. The phone part is most valuable, but it helps to keep a record on the website.

Working with Jim Holt was great--he was knowledgeable, quick, responsive, and professional. Any reservations I had about working with a company that may lack certain connections to other realtors (and may, in fact, be seen as a threat to them) disappeared once we started working with Jim. While we didn't get the house we made an offer on (someone else outbid us), I felt confident in Jim's abilities to represent us. In fact, we are in the process of working with Jim on a offer for a different house. At first, Redfin struck me as a great idea IN THEORY--and I thought it was worth a shot. Working with Jim proved that it works IN PRACTICE as well. I have nothing but positive reactions to Redfin, and Jim Holt in particular.

I had the opportunity to interact with Glenn Kelman, and truly appreciate the openness to feedback. (BTW, when does the man sleep? I get answers to emails sent to support from him within 2 minutes)I wish you would support Safari on the Mac's. Such are the perils of using mapping software from Msoft.I wish you allowed me a way to search descriptions. I am interested particularly in houses built by Joseph Eichler. Right now I cannot figure out which ones are of interest to me.The UI does not contain info on when houses have either raised or dropped prices, so I have to visit other websites to get this info.It would be nice to have addition $/sqft information based on the plot area in addition to built up area. I compute this separately right now.I wish there were a way of figuring out which school a given house actually goes to. 'Nearby schools' is not good enough.I wish you would think about changing redfin's mission a little bit to make it a web development platform. I'd like to be able to use web services to do RE mashups of my own. You might be able to add value to consumers in ways you could not even think of (sorry, am I pontificating now?)I hope you guys succeed in shaking up the RE industry out of its fat cat slumber.

Customer did not leave review comments.

make your site compatible with the Opera web browser!Also, adding more search criteria ("culdesac" "two story house" etc.) to fine tune searches.

This is the third (unsuccessful) bid we've placed working with Redfin Direct. I continue to be impressed with the service, diligence and professionalism of the Redfin agents.Also, every time I meet with my mortgage broker, she's constantly berating us for not bidding more aggressively, we should have bought last year, what are we waiting for, we can afford more, we should work with her as a realtor, etc. It's really high-pressure and terrible working with her, but she's a friend of a family member and we feel trapped. What a refreshing contrast it is to work with Redfin. Jim has been really understanding of how much risk we want to take on, how aggressive vs. patient we can afford to be (month-to-month rental situation, no kids) in waiting for the right home at the right price.Traditional realtors and mortgage lenders are really forced into being high pressure. I *really* like the fact that Redfin not only is much less expensive but much more enjoyable to do business with.Jim has also been extremely accurate in forecasting the ultimate closing prices of homes we've bid on. It's clear he's got a great feel for the neighborhoods, understands comps and the market dynamics as well as any traditional "field" agent.Thank you to Jim and thank you to Redfin. We hope the fourth time bidding with you will be the charm.

I thought the service was great. Keep it up!

I had a great experience with Redfin. Jim was a very knowledgeable and responsive agent. I'm a first-time home-buyer so I had a lot of questions. Jim answered all my questions promptly and he was very professional. He guided me through the process and helped me to feel comfortable with it. I definitely look forward to continuing to work with Jim as I continue my home search.

Please give us more free house showing opportunities. Three would be ideal.

Customer did not leave review comments.

Customer did not leave review comments.

Customer chose not to leave public comments.

Customer did not leave review comments.

Customer did not leave review comments.