Joyti's Reviews

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Joyti has been working with me for like, 8 months, something in that realm. We went through the process of 5 or so offers and I can personally vouch that Joyti goes above and beyond her duties. If there is an offer that is due, she'll get it in even if it requires her to work beyond her scheduled hours. She's prompt, responsive, professional and most seemingly unbiased. Unlike a previous real estate agent that I've had in the past, Joyti will never push you to put in a higher offer--she tells you what may put you in a better position for buying a house but she NEVER puts any pressure on you to go beyond your budget. Joyti also puts up with a lot idiot realtors out there and is probably the most patient person I've dealt with in a while--if I was in Joyti's position I'd probably stick a pencil in my eye. Although most of the times Joyti doesn't pick up her phone if you leave her a voicemail she does call back relatively quick. I've found that e-mailing (or even texting) is the best route to go. The only negative mark is that I never got to meet Joyti in person but that's such a minor negative that it's practically negible. Hopefully she can make it to the house warming! Joyti also works with Sara Masey (the transaction coordinator) who is a dream to work with. Sara responds to e-mails promptly and is always in the loop of whats going on. Her instructions are simple but if you have any questions she's more than happy to clarify anything! Last but not least I have to review Celeste Mullen, who has been our "door opener" and all around another great person to deal with. Celeste is professional, on-time, and very friendly to talk to. What is so great about all these ladies is that they all know what they are doing! No incompetence, no fumbling around looking for papers and files, no pointing fingers in two directions--everybody knew what they were doing and worked well with each other! It's been a pleasure having Joyti, Sara and Celeste working with me. The road to getting a house has been nightmarish at times but now I finally have a place on my own to call home. Home sweet home. :)

Fantastic! Joyti was always available. She clearly has a breadth and depth of knowledge in the RE area that were instrumental in closing our deal (which was not an easy one).

it's convenience to work with

Joyti was amazing! My wife and I were first time home buyers and she walked us through every step of the way, and was always willing to answer any and all questions we had. Redfin as a whole was a fantastic experience (we just got back $8550 in refund) and Joyti and her team of field agents and office assistants were really on the ball the whole time, from our initial offer through close of escrow. We had a friend who was originally our agent (a traditional agent) who told us when we left her for Redfin "good luck with any negotiations down the road, as you won't get the same service with Redfin." We are happy to report, she was wrong. Throughout all of the negotiations, Joyti was a total pro, and always genuinely felt like she was looking out for our best interest (whereas with traditional relators, sometimes it feels like they wouldn't mind if the price goes up, as it means more money for them). Joyti was great via email, usually responding within minutes, and great by phone as well, just depending on the amount of communication necessary. We also ran into a major unforeseen problem with our lender a few days from closing and Joyti and the Redfin staff went so far above and beyond the call of duty to help my wife and I move on the date we had planned, it was amazing. I know I sound like an Redfin employee with all this praise, but I promise, I am not, I am typing this from my brand new home in Magnolia Park area of Burbank. We could not be happier with Joyti and the whole Redfin experience. Thanks so much!!!

Joyti is an excellent agent, extremely hard working, organized, efficient, patient and down-to-earth. She persevered with us through a long search and a good number of places where we were out bid. Always pleasant and courteous. She really bends over backwards to answer questions rapidly even if outside of standard work hours. The only thing I would suggest is giving advanced notice and a backup broker's contact info during those few times when she is planning to be out of contact.. in case something pressing comes up with an offer or negotiations.

Joyti works too hard! She was always available to answer questions and concerns. Joyti was always professional and clearly takes pride in her work. I appreciate her work ethic.

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Joyti did a fantastic job right from the start. She was very efficient, professional, and responsive. We feel we got the house that we like thanks to her efforts. We had a tight schedule but everything fell into place at the right time. We would completely and fully recommend her.

They did just email forwarding back and forth between us and seller agent. They did push for some minor things found during walkthrough. There were many incidents were we had to cordinate between escrow and seller's agent, and pushed the seller towards closing with no initiative from our agent. I guess we get what we paid for! As a buyer, if you are well aware of the home buying process then I would recommend you consider Redfin.

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Joyti was prompt, knowledgeable, and patient throughout the whole purchasing process. My wife and I were first-time homebuyers, and Joyti guided us through everything from making an offer to closing escrow.

I enjoyed working with Joyti. She was committed and enthusiastic throughout the process. She was also patient with us which we appreciated since it was our first home purchase. Joyti expertly guided us through the process and let us know what to expect at each stage. It was a pleasure working with her.

Joyti was great. She was very responsive and accessible and gave us helpful advice. She also checked in with us often to make sure everything was okay and going smoothly. The Redfin process in general is quite different in that you never meet your direct agent and there is a lot faxing involved, but you can't beat the rebate so I would definitely recommend to others.

Joyti is very nice and was reliable and easy to get in touch with (much easier than other agents we had worked with in the past!). At times we were worried she was not aggressive enough on our behalf and as first time homebuyers could have used a little more guidance at certain stages. By the time we started working with Joyti we had already been househunting for many months and had already lost one house in escrow (a shortsale) so we I'm sure were not the easiest clients, as we were exhausted from the whole process! We are thankful to be in our house and definitely recognize that Joyti played a role in getting us through escrow.

I had a great experience working with Joyti. She was able to negotiate us some great deals on our house! I would definitely work again with her and her team.

She is great! I cannot think of anyone else who could have helped me as much as she did in our first time home buying experience. She even helped us to get credit of $1,150 from the listing agent for the home inspection repair. She is very responsive and professional, and I would love to use her again for the next house. Joyti, we thank you for all you have done for us and I hope that we can do another transaction soon again.

Amazing! We can't say enough good things about our Redfin experience. Joyti and Sara were a pleasure to work with throughout the entire process. They had infinite patience for all of questions (we had a lot!), and they answered all of them right away. They stayed on top of all the issues during closing and did an outstanding job of keeping in touch with the escrow company, the seller's agent, the bank, etc... to make sure everyone was doing what they needed to do in order for us to close on time. I would definitely recommend Joyti, Sara and Redfin to any of our friends in the market to purchase a home.

Joyti was extremely helpful getting us through the obstacles that popped up through the escrow period. Her services and expertise were invaluable.

I will highly recommend Joyti to my family and friends who want to have an agent. Joyti is very professional and responsible. She not only delivered fast services but also helped us to solve problems. With her help, I finally purchased the property I wanted. I really appreciated her outstanding services.

She was always a trusted source of advice, was amazingly fast and thorough with all of her communication, and put us at ease when things got tense. In short, she was all we could ever hope for in an agent and better than any other agent we've used in past real estate transactions.

Very cordial and professional. She gets back to you in a timely manner.

There are 3 things every redfin customer needs to successfully buy their first home: good credit, a down payment, and Joyti Goundar. One may say that this is an exaggeration, but the truth is that we simply would not have closed on our condo in time had it not been for Joyti's determination, professionalism, and dedication to us. While we were away on our honeymoon in Jamaica, Joyti was hard at work helping us to resolve paper work and pushed both the listing agent and HOA company into having things ready by the time we returned. What more could we have asked for? Trust us when we say this, Joyti is simply fantastic and irreplaceable. She is someone you need on your side while going through the home buying process. She's the kind of person that always knows what she's doing, will go out of her way to answer any questions you may have, and most importantly she's completely dedicated to her clients. Rest assure, you are in good hands when you work with Joyti Goundar.

Joyti G. and her team are an outstanding group of real estate professionals. Everyone from Redfin I had contact with was exceptionally competent and knowledgeable. Joyti was particularly helpful during our long and difficult negotiations with a rather unmotivated seller, and continued to be invaluable in dealing with the myriad of problems the seller posed after the contract was signed. She is one cool clam!! I would recommend Joyti and Redfin, without question to anyone, and I would definitely use them again.

I was referred to Redfin from a friend who had nothing but amazing things to say about the company and who, unbeknown to me, also used Joyti to buy their first home. My relationship with the very sweet Joyti began with me calling her in a panic while on an airplane, just about to depart for the weekend, and in a panic to make an offer on a house I found and toured through Redfin. I actually made an offer on the FIRST house I toured on the very FIRST day I began seeing houses, with John Lockhart on his FIRST day of working for Redfin! Joyti and Sara Masey and John Lockhart and Todd Lethbridge were extremely PROFESSIONAL, PUNCTUAL, and PERSONAL throughout the whole process. Being my first time buying a home, I had A LOT of questions and concerns and probably unnecessary anxiety, but everyone at Redfin was always happy to help. They really cared about my purchase, as well as my happiness and satisfaction, even now a week after Escrow has closed. Redfin and the people who work there was the the BEST thing that could have happened for me during my first home-buying experience! Are you SOLD yet? : )

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Joyti (along with Sara and Todd) gave us a lot of help as we dealt with a very difficult seller's agent. We're very happy that we chose to use Redfin for our home purchase.

Joyti was attentive to our concerns and always made us feel like she was our advocate in the home buying process! She was caring and helped us every step of the way.

I would enthusiastically recommend Joyti's real estate services to my friends. She was extremely professional and quick to respond to emails/calls, even sometimes during her non-business hours. I had a consultation with a lawyer who praised the details that Joyti included in our purchase agreement contract. Joyti even recommended that we give a lower offer on our house than I had told her that I'd be willing to give. I'll never forget her words: "We want to get you into this house for the least amount of money possible". You would not get that kind of advice from any other real estate agent whose pay is usually based on a percentage of the purchase price. Joyti also even helped us out trying to figure out a problem with our house alarm system after the close of escrow, which I thought was very nice of her. Thank you, Joyti!

Redfin and Joyti's service is great for customers that know what they want in a home purchase and are comfortable with online interactions. We will recommend them to our Internet-savvy friends who want streamlined service for reduced agent commissions.

Our real estate transaction had tough challenges which basically consumed a significant amount of time and energy from all. We wish to share our experience with Joyti Goundar, our Redfin Realtor. Joyti always showed professionalism, expertise, courtesy and attention - above and beyond what many other agents may not have offered. Not only did she work extremely hard, she showed a level of honesty and caring... traits which are so important to us and rarely seen anymore. Joyti always made herself available for communication... even after work hours and her days off. She always promptly responded to questions and addressed issues promptly. Through many heated problems, Joyti listened and did her best to assist with the problem at hand. We understand technology helps Joyti manage each individual transaction, but she always did a great job keeping the transaction personalized and accurate. She has amazing drive and Redfin is fortunate to have her as part of their team. We know Joyti has been with Redfin since its start up and hope that she grows with Redfin, who we feel will greatly impact the future of real estate transactions.

Overall everything went okay and she tried hard, but there were times I would have preferred more personalized service. This is more a reflection of doing business by "phone" rather than face to face, and I understood that going in. She was mostly diligent, accommodating, and pleasant to work with.

Joyti is a consumate professional throughout the process. In addition to providing sound advice, she also help me and my wife get through a pretty stressful and sometimes emotional process with her calm demeaner and preparedness. Not only was she a great agent for my $1m+ purchase, she was also a great counsler in helping us make and follow through with the decision.

I've been in the market for a home well over a year and Joyti was there through it all, from my annoyance with traditional style realtors, to the frustration of limited choices and then finally to landing the right property; cost, size, and vicinity to work; I don't even have to drive to work, I can take the metro (YEAH)!

Joyti was great to work with. We are first time home buyers and we never used Redfin before (obviously). She truly helped us throughout the entire experience. As you can imagine, its difficult out there these days and she helped us navigate everything. Amazing experience.

Wow. Redfin's rating system only covers a range of 0-10, but this was way beyond a 10+ experience. Joyti and Sara guided us through a harrowing buying process, given the current real estate climate. My lender was a nightmare to work with and the Redfin team handled communication with myself and the seller in a beyond professional manner, keeping everybody level-headed and seeing the deal through, even though, due to lender issues, we closed almost a month late. I would highly recommend (and already have) Joyti and Sara to anybody without hesitation. Thanks again to both of you and your field agents for enabling our dream!

We would like to extend our sincere and highest gratitude to Joyti for her wonderful work. We have a very pleasant experience working and interacting with her. In additional to being thoroughly knowledgeable and technically superb in advising us along every step of the purchase, Joyti is thorough and completely customer oriented. She stays on top of things, no matter when (out of normal office hours, meal times, late nights, weekends) and where. Joyti is CONTINUOUSLY reachable either on the phone or via emails. Over the one-month period from the initial offer to the time we took the possession of the property, we exchanged more than 700 emails and numerous phone conversations. She handled all these loads -- seemingly insurmountable in hindsight -- with grace, high-efficiency, completely thoroughness, and a high standard of service attitude. As you might be aware, we encountered several hurdles, in particular, non-responsive communication and questionable work quality from the buyers' representation. Nevertheless, Joyti had been engaging us, them and Redfin unyieldingly, fighting for us and looking after our interests aggressively. We interacted before with buyers agent who are on commission and we cannot help but noticing Joyti has been doing 10 times more the work than those agents! We have had an utterly satisfying experience with Redfin and Joyti is such an important and integral part to it. Combining the wonderful and sensible business ideas of Redfin, and equally importantly, talents, vigor and enthusiasm from Joyti and her alike, you company will see continuous and even bigger success ahead!

We are very happy with our RedFin experience. Joyti helped us work through several difficult situations. After the inspection indentified a broken air conditioning system, Joyti helped us to negotiate a credit from the seller for the repairs. And after the Final Inspection, when we discovered the termite infestation had not been completely abated, Joyti helped convince the seller to arrange a full fumigation. Joyti is very effective during the closing process. There were so many different parties involved: Selling Agent, Lender, Insurance Company, Escrow, Title, Inspectors (General, Pluming, HVAC, Plumbing, and Termite) any one of these parties can jeopardize the deal. When our lender kept fumbling with the loan commitment document, Joyti called our leader and helped get things back on track. Joyti was also very responsive to our questions and needs, she returned all of our calls, even on weekends and evenings. We would also like to express our gratitude to Todd Lethbridge for all his advice and support. Todd was our tour guide while we were shopping. But during the inspections, Todd helped us understand what to look for, and gave us great advice on how to work with the inspectors and selling agent. When the inspection turned up problems with the house, Todd provided us with contacts to get estimates for repair, and advised us how to prioritize those repairs. Working with Todd was like having a second buying agent who specializes in the details of the property.

I wanted to leave an interactive review, and here it is: http://forums.redfin.com/rf/board/message?board.id=LA_OC&thread.id=7850

Joyti was on top of everything and gave great advice on things I should follow-up on.

Joyti is really on top of things. If only all the Realtors out there were as competent as Joyti, I'm sure transactions would go much smoother.

Joyti was great when it came to communicating with us, both in terms of keeping us informed but also by responding to us in a very timely manner. She also responded and worked with us over the weekend when we had pressing concerns or questions. Joyti also remained in contact with us after closing to ensure things with the move were going OK and to provide us with some additional and appreciated information. As first-time homebuyers, her patience was also greatly appreciated. In general, Joyti's professionalism made other challenging aspects of the transaction go as smoothly as possible. One area of improvement may be the communications between Joyti and the field agent, as the field agent is the "eyes and ears" for Joyti when it comes to the properties.

Joyti got us the house we wanted for under $10,000 of the asking price. In addition she negotiated a $4,200 rebate from the bank that owned the home. She was always available throughout the entire process, even weekends. She was patient, thorough and prompt. We would gladly work with her again. I highly recommend her.

There is no hand holding or any promises to be friends after the transaction like you get with other real estate agents. But if you're willing to do the research yourself and familiar with what to look for and ask, the rebate and hassle-free "do it at your own pace" transactions make it worth it. Joyti was always quick with responses and very knowledgeable - a great agent. I also had a great experience with Todd and would absolutely recommend both.

Fast, friendly, enthusiastic, and focused on getting a fair deal for their clients. Their response time is amazing, we always had our questions answered quickly.

There may be a disconnect regarding the process of having one person help in viewing the prospective house, and another person from Redfin placing a bid and negotiating the contract.

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Thanks very much to you all! I hope you guys become the new paradigm by which real estate transactions are governed.

We'd like to thank Sara Masey, Dave, Joyti and the whole Refin staff for your professional support and service. The whole process from start to finish was pleasent and smooth. The transistion from one phase to the next and one Redfin associates to the next were seemless. Thanks to the guidances of the Redfin staff, we felt that we knew what to expect each step in the process.Thanks, Redfin team!!

I would recommend this sevice to a friend if they were financially savy and independent. This service is not for someone who needs a lot of hand holding or can't run simple comp analyses themselves. That being said it was perfect for us!

Great problem solvers

Redfin's team with Joyti in the driver seat made all the transactions smooth. Way to go team!!

Working with Joyti was excellent. She was extremely helpful throughout the process, worked beyond scheduled hours to assist us, and always looked out for our interests. The Redfin rebate is a huge advantage, and Joyti's commitment made it that much better.

Worked very well. I have already recommended Redfin to friends.

My wife and I truly enjoyed our Redfin home buying experience. From the home tours, to the home inspection to the closing, the team of Joyti, Sara, Todd and Michelle make this "major purchase" very easy to manage. I'll definitely encourage my friends to use Redfin for their home buying experience.

I was pretty pleased overall with the transaction. For me, the rebate was the main factor in using Redfin. Another factor was the Redfin website, which was the best I found in terms of search options, information, and fast listing updates. My home search would not have been successful without it. You may want to consider limiting some popular features to Redfin clients only, since it seems that some people use the website to search for homes, but do the transaction with a different brokerage. At first, it was hard establishing any kind of rapport with my Redfin agent, considering that we never met face-to-face and spoke only twice by phone. I was a first-time homebuyer, and there were times when I was unsure what was going on. But I've come to appreciate the service that Redfin provides for do-it-yourself types, and would definitely recommend you to those familiar with the home buying process and willing to do the extra legwork. I would especially like to thank my transaction coordinator, Sara Masey, for her prompt email responses to my questions.

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Working with Joyti and the team was great. The service was outstanding and the team was extremely responsive. They all gave great advice and support throughout the entire process. I would defintely (and already have) recommended them to others.

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We are glad that we chose Redfin for purchasing our 2nd house. The transaction did not go smoothly because we had to go through lots of negotiation and dealing with uncooperation from the sellers; however, Redfin had helped us close the transaction before the planned close of escrow date. Although the sellers did not repair the last item they had agreed on the final walk-thru, we would like to specially thank Erin, Joyti, and Sara for their hard work. We really like the details of the congratulation letter when the offer was accepted; it tells the buyer exactly what to do and deadlines for everything.

I was not excited about Joyti's performance. She didn't know or bother to research the house. It had been on the market for much longer than we thought and there were other items with it which could have been revealed. Like there's cracked cement under the carpet - or the orig asking price was higher than we thought. I felt like she was working for the seller at times - especially during the price negotiation. She was not confident and the deal almost fell apart because of that. We were pre-approved (of course) but she couldn't even relay that info to the seller's agent with confidence which put us in a position of weakness throughout the deal. I mean, who gets served with a notice to perform in this market? She knows FHA loans take a long time. The house has been listed for more than 2 yrs (not 2 months as reported) and there weren't any other offers. We also inquired about another property originally, but didn't hear back in a timely manner.I would not recommend Redfin fully to anyone I know. It takes a certain type of person who is willing to do the research and negotiating strategy and is not for most. There definitely needs to be a refersher course for the folks in price negotiation and reading the market. Sara Masey was great though - she was pleasant and performed in spectacular fashion.Katrina Jauregui should be fired. You do not want that woman representing your company. She was rude and curt during every interaction. She was my first contact with Redfin and she never called me back, followed up on anything, nor did she seem to care that I was pre-approved, had a list of 6 properties that I had seen and was ready to buy. I actually met her one day at the property where she said she was angry she had to meet me there - and since Redfin was giving part of the commission back, she shouldn't have to do anything. I almost told her off, but I bit my lip and left her alone. Thankfully I never saw her again. Please ensure that she does not see ONE CENT from this sale. Hopefully, the recent changes to the Redfin service will improve the process, as it seems all of them are ones I would have recommended (except the refund decrease of course) - but I do understand why the change was made.

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Joyti and Sara made everything go smoothly, and we got a great house for a great price. Todd, our field agent, went above and beyond to accommodate our requests.

Redfin was very easy to use, and if you're internet savvy and like researching real estate on your own time, then Redfin is the way to go. Plus, the refund they give makes it all the worthwhile

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It was a great experience working with Joyti and her team. They were very responsive and professional.

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I was apprehensive at first in using an on-line agent, but the process was extremely easy, timely and professional. I would gladly recommend Redfin to prospective buyers. Thank You Joyti!

We were extremely satisfied with Redfin. I wish you also did the loan brokerage---we felt much more confident about what was going on with Redfin than with our broker. Also, Joyti did an amazing job. I wonder how much of our experience was due to her hard work more than Redfin's model.

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Sharing the commission is great.

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Two days before closing, we realized that there was only one permanent parking space instead of two as was advertised in the MLS listing, but I was unaware that anything could be done at that point since the contingency period was long over. I wish I were given more guidance and advice on the options that I had after removing the contingencies but before closing. Being a first-time home buyer and also being a complete novice to the real-estate transactions/processes, I was heavily relying upon this advice and the good judgment from my Redfin agents. I was very disappointed on learning after closing that infact, I had the opportunity to renegotiate with the seller even at that point.Other than this, my experience working with Redfin has been a positive one. Everyone on the Redfin team has been very friendly and supportive. I would especially like to thank Todd Lethbridge for being very thorough and detail-oriented, and also in providing me with a wealth of useful information.I also appreciate the two-thirds refund of your commission ... it has been very helpful -- thank you for that!

No thanks.

Overall we were very impressed. A couple SNAFUs along the way (as you would expect with any real estate transaction), but when our closing got complicated, Redfin (Dave Billings) came to the rescue and was beyond amazing (I felt guilty getting the refund check! -- of course that didn't stop me from depositing it ; ) ). Thanks for everything!

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Expand coverage areas even when you don't have agents on the ground yet -- you could gauge interest, and the way you present even just MLS listings is uniquely valuable. A lot of the people I would recommend you to are in un-covered metro areas. Could be a way to build a pipeline before you hire agents. Oh, but the new neighborhood pages kick ass -- wish you had those a few months ago ;)

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Our agent did not really seem to have our best interest in mind. In fact seemed like we could have done alot of things better if agent was "working" for us. Only continued on in process for the 2/3 commision, not the service.

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A more automated system where we can retrieve all documents that we signed in our accounts.

We've been working with redfin for the last six months and during this time we have seen a lot of up-grades to the site. These up-grades have been extremely helpful.

As a first time buyer the hardest thing to udnerstand is how the process actually works in California, which is much different than other states. It truly is a learn on the fly. Also, the mortgage process sucks and you don't even know what you don't know. Redfin's primary partners should be mortgage companies and a tighter integration between the two business functions would grealy improve the buying experience. I had twice as many conversations with mortgage broker about buying a house and what to do then I did my redfin agent...of course that could be a sympton of the timing of my purchase.

The listing of inspection services that was provided was not very good or detailed; it would help if it was updated to include name, phone number, website, and type of inspection service. It included a number of home inspectors, but not many other types such as chimney, electrical, plumbing, heating, etc. Also, I heard that many real estate agents will give a listing of phone numbers at the final walkthrough - such as the numbers/websites for common items that the homeowner will have to contact (water, trash, electricity, gas, cable, etc.). It would be helpful if you developed this type of listing to give to your customers, and I don't believe that it would be too time consuming or take away from your bottom line. However, altogether I was satisfied with the service.

The only thing I would change is improved communication during the escrow process. At times I felt that both the transaction coordinator and Redfin agent assumed the other had told me of an update, but neither had. That said, Redfin is amazing. My agent went beyond all expectations when I was having problems getting a loan--without someone as experienced and helpful as her, my wife and I would still be renting. I hope I can by another house some day so I can use Redfin again!

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Redfin is a very good service. The biggest challenge for the company is getting the word out. My wife and I have recommended the service to some of our friends (they had never heard of Redfin). For people who are willing to do their homework, I can't think of a better way to buy. I will help spread the word.

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