Klaus' Reviews

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Klaus was very professional, responsible and helpful. He always kept us informed and updated. We had some problems with first lender and need to extend closing dates couple times. Klaus was very patient and supportive. We went for the 2nd lender and finally closed my home smoothly. Highly recommended.

Klaus and the other folks at redfin were really great and responsive throughout my first home purchase, answering questions and helping me all the way through. Thanks!

Klaus was very professional and helped us tremendously as first time home buyers. The whole experience felt very low stress and easy. Couldn't be better.

With this being our first home buying experience, we did not know what to expect. While it was a frustrating experience with our lender & the underwriter, Klaus kept us relaxed by always providing us with up-to-the-minute updates during each phase of the process. He went above and beyond until the very end, as evident by driving to my fiancée's work and personally handing her the keys to our new home! We truly appreciate all you did for us Klaus. Thank you!

klaus had a baby part way through negotiations for my house sale. Granted that kind of thing won't happen too often, and it worked out fine, but it would have been better if there was a smoother hand-off of duties if an agent is sick or absent.

Klaus and Earnest were great! Klaus did an excellent job of keeping me informed - and I cannot say enough about how great this was. He seemed to anticipate when I might have questions, or think things were taking too long, and he would shoot me an email just to keep me updated. Also, I think your form may need some updating - question 3 starts asking about my Listing Coordinator, but then switches to asking about a transaction coordinator. I don't believe these two people were the same - am I wrong?

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Klaus was great to work with. We would definitely use Redfin again.

Overall, extremely happy for the service I received. I felt I recieved the exact same level of service from Redfin as I would have received from traditional real estate agent...at a lower cost and thus better value. Thanks!

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Provide option for holding open house by agent for a fee so open house can be listed on mls.

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Because the direct agent does not view the home directly, I feel there needs to be someone who can assess the home and find out if there are any problems. Perhaps there should be a mandatory inspection of the house before it is put up for sale? Our particular sale was hindered by the siding --something I feel a basic inspector would have seen and recommended us to fix. This way any deal-stoppers can be managed before any offers are placed.I did not like Klaus being in classes most of the time when we were dealing with the first cancelled offer. I'm not sure if that had anything to do with the first offer couple not wanting to negotiate further, but for a first time seller, it made me uneasy knowing my agent was not available immediately to speak with. However, I am very happy with Klaus' judgement on the final offer and his strategy on the counteroffer. This worked out very well in the end.Our final bid's status was very iffy. We received a call (not from Klaus, but from the weekend agent) on a bid coming in on Saturday afternoon, and was told something would come through in an hour, but nothing did, and we got no word of why until we called several times to find out. The website has a section for "offers", but that also never worked. The final escrow process also seemed very jumbled, and we had to follow up a few times with everyone to find out what was going on. We were told that we would be contacted by escrow later in the day, and had no word, and the like. I assume this is because we had to use the buyer's escrow, who had their own problems, but thought I would mention it. Overall, I'm happy with how things worked out with Redfin, and I will very likely use them again if their services come to NC, so please take these as constructive critisism.

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Contact by e-mail was promp and friendly, but I would like to have had some personal contact. Also, I felt that my agent should have seen my home himself.

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Perhaps open up at 7:30 or 8 am because some office workers are early risers and want to push through early communications with their agents.

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