Loren's Reviews

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As a first time homebuyer, it was terrific working with Loren and Redfin. We were very happy with how he handled the offer process and we were provided plenty of assistance every step of the way up to closing. I will definitely be recommending Redfin to my friends and family.

Loren was great to work with. He was timely on response and the only thing I believe that was lacking was a bit of negotiating tactics with the sellers. Other than that the transaction was smooth...

Loren & Earnest have a great working partnership. They really covered all the necessary components to make our deal work for everyone and truly excel in their jobs.

1. highly responsive 2. professional 3. no latency 4. good post closing service 5. technology savvy

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Our home buying experience with Loren Ellingson has been very positive. Being first time home buyers we had several questions in every phase of this process and Loren patiently answered our questions.His response to our emails was very prompt which helped us a lot while making decisions.His deep knowledge and thorough feedback made this whole house buying experience with Redfin a very pleasant one.Though we never met him personally,we felt that we got all the attention and support that we would have received with the physical presence of an agent. One thing we thought that could have been better was even more aggressive bargaining on the price.We got a good deal but we felt a little more pushing on the sale price could have helped us. Overall experience with Redfin was very good and we would happily recommend Loren and Redfin to anyone.

We're first time homebuyers, and we felt very comfortable using Redfin. Loren was always available when we had questions, and gave us great advice. He helped us decide on prices and assisted us in negotiating a great deal with a bank-owned property. He was very professional and attentive. Banks can be tough to deal with, but Loren and Earnest were very patient. I also want to express thanks to field agent Kathi K-B for taking the time on the only home tour we had with her, to nail down which part of Bellevue we wanted to buy in. We ended up concentrating our efforts on Surrey Downs after that, and found our dream house there! We truly had a great experience with Redfin and I have enthusiastically have recommended it to everyone I know.

Although Loren attempted to be helpful, the nature of the transaction as a short sale did not make the process easy for any of us.

Honestly I don't know why people don't use Redfin more. It makes no sense to me. The process is effortless & the team was more than patient w/ our many requests. I viewed over 7 homes & finally found the one we purchased & this was over 2 years. The refund of the commission was huge! Also...I've never met our closing agent face to face. I only know what he sounds like over the phone & what he looks like over the internet posting. That's how effortless the team at Redfin are. I would highly recommend them again & again.

Loren has been a great agent to work with. During the course of our home search and closure on the home we finally decided to buy, he has been around with his useful advice , help and useful insights about the locations , prices and trends. When we decided on a particular home which we eventually bought, he guided us through the whole transaction. I would strongly recommend Redfin and Loren to any one who is looking forward to Buying a home.

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Great agent. Will recommend to my friends.

Loren did a fantastic job dealing with our purchase, and the several complicating factors involved. It seems like he works all night, and every day of the week. For his sake, i hope Redfin hires more lead agents.

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Loren was always avilable. He asked the questions I needed answered and responded very promptly.

Though the entire process was long and drawn out (that may just be my opinion since I have little patience), Loren was always available and willing to answer even the simplest of questions which came to my mind. He was quick to respond during business hours and, to my surprise, would even respond after hours. I have nothing but good things to say about the help and guidance Loren provided me. His suggestions made my home purchase result exactly how I expected it to - smooth without complication.

Loren was thoroughly knowledgeable, honest and professional. I have used other non-Redfin agents before and I appreciated Loren's no pressure approach to buying a home.

Loren was great! He worked to get us the deal that we wanted, despite a very difficult sellers' agent. I never give people a ten, but in this instance, Loren deserves it.

Loren was easy to work with and very accomodating to our needs. I valued his advice and really appreciated that he made himself available via email and phone. Overall, great experience working with Loren and the Redfin team - the refund was sweet!

Loren was available to us above and beyond what we expected. He answered emails quickly, and was open to phone calls after what I considered normal work hours to help us in the process of buying our first home. The process did get a little confusing after our bid was accepted, we had another main contact person, Earnest. Every one was extremely helpful, but it was confusing at times as to whom we were supposed to ask which questions. Some small details weren't relayed to Earnest after the accepted bid that we had discussed with Loren and that was a little confusing for all involved. Overall, we were very happy with Redfin and Loren and Loren's team. The process was easy for us. Every one was friendly and our service was prompt on all aspects. We would definetly recommend Loren and Redfin to our friends.

Loren was very knowledgable, easy to talk to and quick to respond to e-mails. I felt confident in his abilities and like our home-buying process went pretty smoothly.

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Loren is amazing! Throughout the entire process of looking for houses and buying, he stayed on top of things, returned out phone calls and email quickly and efficiently. We doubt he ever sleeps or eats! Wonderful experience overall!

Loren was very helpful and always replied quickly to anything we asked of him. It was excellent working with him and we would not hesitate to do so again.

Fantastic to work with - he's one of the top closers on the Seattle Eastside, and it shows. Very helpful, quick to respond - he was able to walk two very first time homebuyers through the process very effectively.

Loren seemed to be available at all hours to help for any reason! He stood by us as we kept changing our minds (several times) about a property. He really helped us out and never pressured us to into buying or offering more than we wanted to.

Loren helped guide us through the purchase of our most recent home, and I must say, the experience was great. We had done a ton of research before booking our first home tour, and had a number of thorough conversations with Loren about neighborhoods, features of homes, and price range. He was very upfront and honest about things being over / under priced, and was quick to point out reasons why. When it came time to make the purchase, he was incredibly responsive, and worked very hard to make sure we could land an agreement. When the seller started to have cold feet, he helped us get things back on track. During the inspection, he helped run down cost estimates to make sure we were getting a good additional credit at closing for some things noted in the inspection. Loren rocks, Earnest (our closing guy) rocks, and redfin rocks! while we won't purchase another house for a while, I can wholeheartedly recommend both redfin, and loren to help you out.

Loren was a great help in our first successful home buying experience. He was definitely the buyers advocate during the negotiation with the seller. He also patiently answered all our questions every time. I will definitely recommend Redfin and Loren to any first time buyer.

Loren and the entire Redfin team helped us through a difficult bank sale. We could not have been happier with the service we received. In most cases, Loren went above and beyond what would be normally expected of a buying agent in order to make the home buying process run smoothly.

Loren was very responsive to all of our inquiries.

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I've purchased three properties previously and while this was my first Redfin experience, it was by far the smoothest transaction experienced to date. Loren was fantastic and was always available. I'm not sure if he ever sleeps, but he was there by phone, email, etc whenever I needed him. He offered great advice, negotiated a terrific deal and was ready to help throughout the entire process including post inspection negotiations. Both Loren and Redfin certainly have my business going forward!

Awesome. Easily reachable. Experienced. Knowledgeable.

Loren made himself available beyond normal working hours. He did an excellent job of making it seem like I was his only client. I truly felt like he was working for me instead of himself.

Loren and Chelsea helped guide me through a rather frustrating buying experience for my town home, which was due to some shortcomings with my broker: from paperwork errors to deadline extensions to fighting for a complete refund of a penalty not deemed my fault, they went the extra mile for me! I would, without hesitation, definitely recommend this team to anyone looking for help in the buying process.

Loren was quick to respond to emails and follow up calls.

Professional, efficient & very responsive. Great service.

Loren is just what we wanted in an agent. He is friendly (but a tough negotiator), funny (but not a goof-off) and detailed (but not anal). Thanks for the great service! Cortney & Dave

Loren is a true professional. He was so diligent and consistently went the extra mile for us. We would use him again in a heart beat and would certainly recommend him to others.

He was very prompt about returning phone calls and getting information for us. He was a great advocate for us in negotiations buying a property. We will be using him again as our agent to sell our old house.

Loren is the best agent ever... He is nice but not a push over, funny but not a goof off, and detailed but not a control freak. We enjoyed working with Loren and everyone else at Redfin. Thanks for a wonderful experience! Cortney & Dave Young

Loren is great, always available and ready to answer any questions no matter how small. I felt like we were taken care of as if we were his only client. This was important to us knowing that Loren has many clients and is dealing with many transactions constantly. Loren is very professional and organized with paperwork. Often, I didn't have time to send emails until late at night and to my surprise I would get emails back from Loren. There was rarely a day when we would be out of communication for more than a few hours during the selling process. The whole Redfin process was a perfect fit for our needs and I would recommend Loren and Redfin to anyone.

Loren was awesome from day one. He went above and beyond what we ever expected in an agent. He was always quick to return our calls and emails and offer solid advice. Having him as our agent made our first home purchase a stress free event.

Loren was great to work with and was easy to get in touch with most of the time. Got the closing done on the house I purchased in three weeks. The Redfin website is a great resource but you need to be more self sufficent if you utilize Redfin to purchase a house. The rebate was worth it and I used it to purchase appliances that were not included with the house.

Loren was a great agent. He was very knowledgeable about real estate, knew the market and informed us of details. Whenever we called to talk to him, we had an immediate response. We felt he knew the business well and was concerned for our best outcome.

After we we unable to use another Redfin Agent for an offer, Loren stepped in at the last minute and performed competently. He was friendly, informative and always very responsive to phone calls and emails. If I had any criticism it is that he did not appear to be a particularly forceful negotiator and I wonder whether I could have negotiated a slightly better deal on my own. This is a minor criticism, as negotiating style is often a matter of preference and Seller's Agent was very good.

Loren was very helpful, readily available to answer questions and made sure to stay in constant contact with my wfie and I. His efforts during this process were greatly appreciated and I would highly recommend him to others.

Top-drawer dude and operation

Loren was FANTASTIC! He was careful, helpful and thorough. More than that, for us (as nervous first-time homebuyers) he was thoughtful and always made himself available to us to ask questions or talk something through. We had a very smooth process and we think we owe it to Loren.

Loren did an excellent job! He tried his best to make the process smooth. Thanks Loren for always being there for us!

In my opinion Loren epitomizes Redfin's goal of being customer centric. There have been many examples that illustrate that Loren is truly acting in my best interest and not just what would be good for Redfin's bottom line. He gives objective, logical advice driven by statistics and a rich background of experience. The topping on the cake is his extreme focus on being available and approachable. I can call him anytime of day or night, with big and small concerns and his responsivness is first rate. I have moved from being a fan of Redfin's business model to being a fan of Redfin and a walking advertisement for the company! And, I have to also give Kudos to the other Redfin employees that I've had the pleasure of interacting with at Redfin - all of whom I think really understand the definition of customer service.

I really loved working with field agents, particularly Dawna Forschler. She met us for two tours, and was very friendly, knowledgable, and involved with each tour. She was patient with our questions, persistant with hers (to the sellers' agents), and provided insightful and thoughtful advice. All the while, we never felt pressure from her. Best of all, she helped us find "the one," and was clearly excited for us as we made the decision to put an offer on what became our new home.We also appreciated the independence that Redfin provided, in terms of searching for homes and signing up for tours. We could make it work on our own schedule, and because we could do a lot of our own legwork, we had a lot of buy-in throughout the process. Thank you to everyone at Redfin, for making this such a smooth and enjoyable experience!

I have sold some properties by owner. It was great to get into the MLS, but still have some hands on with the showing activity and marketing or our property. That is the part I hate to give up when listing with a traditional realtor. Price matters in this market, and you need to be realistic. Once we got our price down to what the market demanded, we had several offers on our condo. We were able to chose who we felt was most qualified for a loan, and with the help of our Redfin agent, come to agreement on a fair price and close in a timely manner. I got what I hoped for, in a tough market for sellers.

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I sold my condo via Redfin while a friend of mine was in the process of listing her house with a traditional real estate agent. Her agent said she "didn't do open houses." My friend was astounded that I was receiving the exact same level of service for a lower cost!

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Apart from the expected stressful nature of showing and selling a home, I was very impressed with Redfin. Moreover, my listing agent, Loren Ellingson, made the whole process so much easier. His experience and professionalism were top shelf. I would not hesitate to recommend Loren and Redfin to friends, family and business associates. Thank you Loren and Redfin!

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We were very pleased with Redfin's level of service and competency. I would gladly use Redfin again (we're actually using you right now to make an offer on a new home). I would also gladly recommend you to anyone, with the potential exceptions of inexperienced first-time buyers or highly indecisive people.

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Loren Ellingson absolutely surpassed my expectations! We are extremely satisfied with our selling experience with Redfin and feel like we not only successfully sold our home, but also gained a friend.

It was a real pleasure to work with Loren Ellingson. Loren was very professional and easy to work with. My wife and I have some experience selling and buying houses, but Loren was on top of things throughout the whole process. Overall it seems like the people who work at Redfin genuinely enjoy their jobs, which I felt made a huge difference in the service aspect. Keep up the good work.

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Re: this survey: The questions about the Listing Coordinator and Transaction Coordinator appear to need some editting or at least rearranging. They are confusing.Setting the asking price seemed to be the most difficult part. In the end we felt we got really good advice. However, being novices at this home selling we would have benefitted from more information about finding and using an appraiser in case we wanted another perspective.We thought the Red Fin open house we attended was great. It let us meet the people behind the emails and get a behind the scenes look at the inner workings. People make a business like this and those we worked with, particularly Loren and Nelia, were a delight and able to guide us gracefully through this process.

Feel free to contact me if you'd like clarifications on the feedback or more details.1. It was really important to my wife and I to meet the agent who'd be representing us in-person before actually getting our property on the market. My wife contacted Redfin by phone and spoke to one or two people, neither of whom seemed very eager to help set up an in-person appointment. We were told this "didn't typically happen", and "we should just submit our listing data via the online wizard". Sure, I understand the business model and if you have clients that aren't serious sucking up time of your listing agents, it's not good ROI. But we were very serious, and felt like we were getting brushed off a bit. After some moderate perserverance we were given Loren's name and pinged him directly to set up some time. Once we actually made it into the office, he was FANTASTIC - volunteered to meet us early @ 8am before the office opened, patiently answered all of our questions, did the legwork to prepare a CMA and walk us through it, etc etc. He really sold us on the competenece of the team and allayed any remaining fears that we had. My feedback here is to be a little more receptive to clients who need hands-on attention up front...find a simple way to evaluate how serious they are, and for those that pass the min bar, welcome them with open arms. Set expectations about future work style/in-person meetings, but don't make the initial response "sorry, we don't meet people in-person".2. Loren was superlative in every facet of his work. He helped us decide what the right time to list was, without making us feel pressured to move forward asap. Iin a slowing market, with inventory levels and competitors greatly affecting your ability to sell quickly for a fair price, this is obviously key. Once we were listed, he bent over backwards to keep us informed, follow up with agents who had previewed the house, answer any questions we had, and walk us through the offers that we received. He stayed up late at night, and was regularly available on weekends to guide us through the process. He was detail oriented and never let anything fall through the cracks, or miss a deadline. Combining extensive knowledge of the selling process with a fantastic commitment to customer service and an amazing ability to follow through on the details guarantees that we'll recommend Loren to all of our friends and co-workers.

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Overall, we had a great experience with Redfin, and would enthusiastically recommend the service to friends, family and peers. Market conditions, timing and the final selling price of 199,500 ultimately prevented us from saving a lot of money using the direct model, but the benefits are obvious and exponential as prices climb. One service that Redfin provided to us which was underwhelming was the graphic design of our property's flyer. Being graphic designers ourselves, we took it upon ourselves to improve the image of our home in print. Certainly, this was a minor issue as most research is done in advance and online. One other minor critique is the functionality of the Redfin web application being largely unaccessible using Safari; the default browser on the Macintosh platform. Admittedly, Mac users are a minority of web users and could choose to use Firefox to access the content, but this software is not installed out of the box on Macs, and serves as a potential barrier to customers who do not use Microsoft Windows. Our agent, Loren Ellingson did fantastic, commendable work and was in constant contact throughout the period of our listing. We will certainly consider using Redfin in the future when planning to purchase properties. Thanks for the great work.

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I was unhappy with the whole Redfin company, with the exception of Loren Ellingson. He is the only reason we stayed with Redfin to be honest. Unfortunately, we wanted to sell our house just before everything begun going south and Redfin was not taking any new applications at the time and we had to wait a significant amount of time. We didn't realize how significant that time was until the market begun to crash and due to our wait I truly believe that we missed our window of opportunity to sell our house at a reasonable price. In total, we lost over $65,000 on the sale of our house and I blame the wait for this huge loss. I do understand that it was my choice to wait or not and I'm now kicking myself for my decision. We also started out on a bad foot with the first realtor with whom we were assigned. Her name was Karen Jones and she added to the delay by getting inaccurate information out late, and we had to wait even longer for her to fix her mistakes. I was ready to drop Redfin and go with a traditional real estate company but decided to see if another agent with your company would do a better job and that's what happened. Loren is insanely good at being available, communicating well and just really good at his job. If it weren't for him we would have left Redfin long ago. One other thing I don't like is that the agents never see the property that they're selling. I understand that you don't want them in their cars all the time but I think it's important to know what they're selling. I also felt like traditional realtors were avoiding showing our property because they feel like Redfin is starting a precidence that they arent' comfortable with. Thanks for letting me vent. And try to never lose Loren. He's a true asset to your company.

There was not a place to rate him, but Earnest Watts did an excellent job at the at the beginning of the process coordinating our listing. Loren Ellingson was terrific as well, going above and beyond by offering to show our home as needed, since he lived nearby.

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I did not purchase through Redfin so I provided a neutral rating for the last question. I'm sure the process would be as easy to buy as it was to sell.

The service was awesome and I wish you were here in Spokane...or maybe I can use use you here, since everything is over the net! :)

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I think that you are on the right track. However, with traditional agents dogging those who list with RedFin, if I had not been willing to price low to make the sale happen, I could have had a bad experience. Any way to break their hold and perhaps create an ongoing role for them or incentives, could keep them from killing you. I hope

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