I Didn’t Think It Was Possible to Love Them More Already…

Redfin and Our CEO

I Didn’t Think It Was Possible to Love Them More Already…

A curious thing happened after Redfin released its iPhone app Monday morning. We immediately got a bunch of one-star reviews, with no comment. Then we got a whole bunch more 5-star reviews. With almost nothing in between.

Redfin_iPhone_Reviews

Is this normal? We checked  other real estate apps and found a far more even distribution. Here’s one:

Zillow_iPhone_Reviews

And here’s another:

Trulia_iPhone_Reviews

Why is Redfin’s distribution so different? Is it because we’re new to the iPhone, and the most passionate advocates weigh in first? Or that Redfin is simply more polarizing, regardless of what the app itself does?

The one-star reviews almost never include any comment. But the 5-star reviews are effusive:

  • “This is quite possibly the best iPhone app out there in terms of execution and usefulness.  If you to buy or sell you NEED this app.”
  • “I have been using this app all day and I get more and more impressed as time goes on.  I have been waiting for a Redfin iPhone app for a while and this does everything I want and more.  It’s the little things that put this in the 5 star area.”
  • “Must download if buying a home.  I would pay $50 for this, it is so useful.

We’ve also gotten plenty of notices on Twitter:

  • “After a test run, I have concluded that @Redfin has created perhaps the best free real estate iPhone application I’ve encountered yet.”
  • “New #redfin iPhone app is ON. THE. MONEY.”
  • “I didn’t think it was possible to love them any more than I do already, and then Redfin goes and releases an iPhone app.”
Thanks to everyone for your reviews, your kind words and constructive suggestions. We read it all, over and over again.
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