Is there anyone who really likes PowerPoint? I have often wondered if the brainwaves of an audience in PowerPoint’s grip take on a tragic pattern never seen before in the whole history of the miracle of human life. The only speeches I’ve ever been able to remember were the ones when someone set aside her …
CarMax founder and former CEO Austin Ligon visited Redfin yesterday. CarMax is a $10 billion superstore that is taking all the sales slime & financing shenanigans out of the used-car business. Customers love it. As part of our brown-bag lunch program, Austin came by to talk to us about how to build a customer-driven consumer …
I’ve spent the past four years of my life explaining Redfin. If you read this blog, you already know that we’re a real estate broker focused on customer service instead of sales, one that uses technology to make every step of the process totally transparent. By my own count, I’ve said this nearly 10,000 times, …
“What Kind of Person Would Work as a Redfin Agent?” Read More »
Anyone who reads this blog even casually knows that Union Square Venture’s Fred Wilson is one of my favorite bloggers. He somehow writes every day, in an effortless style, and always expresses a clear idea. Yesterday he wrote an essay that was still with me when I woke up this morning, and with me on …
As part of our 2010 brown-bag series of workshops, Redfin on Friday hosted Christine McHugh to talk about what she learned about training folks in her 20 years at Starbucks. We expected someone with that much experience to be deep into middle age but in fact she started at Starbucks as a barista while she …
