Consumers Win Round II In Kentucky - Redfin Real Estate News

Consumers Win Round II In Kentucky

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Updated on October 5th, 2020

Under pressure from the Department of Justice, the Kentucky legislature this week abandoned a bill that would have given the state’s real estate commission the power to set minimum levels of customer service, regardless of whether customers wanted that level of service. Like most state real estate commissions, the Kentucky commission is stacked with four traditional brokers. A former mortician is the lone consumer advocate.
When the commission, whose charter is “to protect the public interest,” had tried to introduce minimum-service regulations on its own the year before, the Justice Department sued the commission for “inflicting higher prices on Kentucky consumers.” The commission abandoned the regulations as a result, only to lobby the legislature this year to codify them as a law.
But now it turns out that won’t work either. Good news for consumers in Kentucky, and everywhere else too.

Glenn Kelman

Glenn Kelman

Glenn is the CEO of Redfin. Prior to joining Redfin, he was a co-founder of Plumtree Software, a Sequoia-backed, publicly traded company that created the enterprise portal software market. In his seven years at Plumtree, Glenn at different times led engineering, marketing, product management, and business development; he also was responsible for financing and general operations in Plumtree's early days. Prior to starting Plumtree, Glenn worked as one of the first employees at Stanford Technology Group, a Sequoia-backed start-up acquired by IBM. Glenn was raised in Seattle and graduated from the University of California, Berkeley. He is a regular contributor to the Redfin blog and Twitter.

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