{"id":85934,"date":"2023-08-11T11:25:53","date_gmt":"2023-08-11T18:25:53","guid":{"rendered":"https:\/\/www.redfin.com\/blog\/?p=85934"},"modified":"2023-09-19T12:01:40","modified_gmt":"2023-09-19T19:01:40","slug":"vacation-rental-problems-to-avoid","status":"publish","type":"post","link":"https:\/\/www.redfin.com\/blog\/vacation-rental-problems-to-avoid\/","title":{"rendered":"Steer Clear of These 23 Vacation Rental Problems Beginning Rental Managers Make\u00a0"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Owning and <\/span><a href=\"https:\/\/www.redfin.com\/blog\/tips-and-strategies-on-managing-a-vacation-rental\/\" data-wpel-link=\"exclude\"><span style=\"font-weight: 400;\">managing vacation rentals<\/span><\/a><span style=\"font-weight: 400;\"> is a dynamic endeavor, one that balances profit, experience, and community impact. Regardless of whether you&#8217;re managing a <\/span><a href=\"https:\/\/www.redfin.com\/city\/14237\/OK\/Oklahoma-City\/houses-for-rent\" data-wpel-link=\"exclude\"><span style=\"font-weight: 400;\">house in Oklahoma City<\/span><\/a><span style=\"font-weight: 400;\"> or a <\/span><a href=\"https:\/\/www.redfin.com\/city\/17472\/CA\/San-Marcos\/apartments-for-rent\/filter\/property-type=condo\" data-wpel-link=\"exclude\"><span style=\"font-weight: 400;\">condo in San Marcos, CA<\/span><\/a><span style=\"font-weight: 400;\">, you&#8217;ll encounter unique challenges specific to different markets. These are hurdles nearly all vacation rental managers have faced, especially in the early days.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, navigating this terrain requires a careful avoidance of potential pitfalls that can hinder your success. From maintaining a balanced objectivity to perfecting market strategies, ensuring effective communication to building strong relationships with neighbors,<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This Redfin article presents a comprehensive list of vital vacation rental issues to sidestep. Drawing on the expertise of industry leaders, you&#8217;ll gain valuable insights into these potential roadblocks and learn how to proactively avoid them. You can move onto orchestrating a thriving <\/span><a href=\"https:\/\/www.redfin.com\/blog\/tips-on-how-to-maintain-a-five-star-vacation-rental\/\" data-wpel-link=\"exclude\"><span style=\"font-weight: 400;\">five-star vacation rental<\/span><\/a><span style=\"font-weight: 400;\"> venture, as these experts illuminate the path to smoother operations, satisfied guests, and prosperous outcomes. Learn from their experiences to safeguard your investment, maximize your earnings, and cultivate a positive impact on the hospitality landscape.<\/span><\/p>\n<figure id=\"attachment_85929\" aria-describedby=\"caption-attachment-85929\" style=\"width: 1200px\" class=\"wp-caption alignnone\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-85929 size-full\" src=\"https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/GettyImages-1396053072-1.jpg\" alt=\"man with suitcase moving into his short term rental booking\" width=\"1200\" height=\"797\" srcset=\"https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/GettyImages-1396053072-1.jpg 1200w, https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/GettyImages-1396053072-1-300x199.jpg 300w, https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/GettyImages-1396053072-1-1024x680.jpg 1024w, https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/GettyImages-1396053072-1-768x510.jpg 768w, https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/GettyImages-1396053072-1-226x150.jpg 226w, https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/GettyImages-1396053072-1-949x630.jpg 949w, https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/GettyImages-1396053072-1-452x300.jpg 452w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><figcaption id=\"caption-attachment-85929\" class=\"wp-caption-text\">Giselleflissak via Getty Images<\/figcaption><\/figure>\n<h2><span style=\"font-weight: 400;\">1. Unbalanced objectivity and emotion<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u201cIt&#8217;s crucial to remember that your vacation rental is not merely a personal space, but a business asset designed to generate revenue,\u201d recommends Matt Barbuzzi from <\/span><a href=\"https:\/\/parkpl.co\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\"><span style=\"font-weight: 400;\">Park Place Property Management<\/span><\/a><span style=\"font-weight: 400;\">\u00a0 \u201cWhile striving to host only the best guests is important, you must be prepared for the occasional mishap, as they&#8217;re inevitable in this line of business. Do not allow personal sentiments to cloud your judgment or emotional resilience. This is particularly crucial if your property carries sentimental significance or serves as a family space. Unless you&#8217;re renting it to close friends or relatives, we strongly advise against utilizing such properties for short-term rentals due to potential emotional distress.\u201d<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">2. Neglecting proper screening<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u201cScreening vacation guests presents unique challenges compared to screening conventional yearly renters, as you have limitations on the information you can request, such as contacting and verifying employment history and previous landlords. Nevertheless, implement various techniques to ensure the security of our properties,\u201d shares Maximilian Kostyashkin and <\/span><span style=\"font-weight: 400;\">Carlos Pena from <\/span><a href=\"https:\/\/makrealty.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\"><span style=\"font-weight: 400;\">MAK Realty Group<\/span><\/a><span style=\"font-weight: 400;\">. \u201cThese techniques include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Utilizing advanced guest screening software such as Autohost, Chekin, Superego, or Authenticate. These platforms conduct credit checks, background checks, official ID verification, and require damage deposits. Additionally, they provide comprehensive short-term rental agreements for guests to sign.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Implementing a minimum stay requirement: During peak seasons, we request a minimum stay of three days. This measure helps prevent individuals from renting your property for a one-time event or party.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Noting the usage of noise monitoring technology, which effectively deters party-oriented renters.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Employing device monitoring software: All of our properties are equipped with software that tracks the number of devices in use. A sudden spike in device count, such as reaching 20, is often indicative of a potential party being hosted by your guests.&#8221;<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">3. Underpaying housekeeping<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">&#8220;Don&#8217;t settle for the lowest cost \u2013 invest in your cleaners, and your guests will undoubtedly notice the difference in the quality of your vacation rental,\u201d stresses <\/span><a href=\"http:\/\/realty-street.com\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\"><span style=\"font-weight: 400;\">Realty Street<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cI can&#8217;t stress enough how crucial it is to pay cleaners. By offering fair compensation, you not only maintain a high standard of cleanliness but also enhance their motivation and dedication to delivering exceptional service. Skilled cleaners are attracted to good pay, and this directly impacts the guest experience, contributing to a positive reputation, and ensuring a <\/span><a href=\"https:\/\/www.realty-street.com\/post\/furnishing-airbnb-guide\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\"><span style=\"font-weight: 400;\">comfortable and welcoming environment for your guests<\/span><\/a><span style=\"font-weight: 400;\">.&#8221;<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">4. Overcomplicating your guest\u2019s experience\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">&#8220;Don&#8217;t impose excessive check-out procedures on guests. Tasks such as initiating a load of towels, disposing of kitchen trash, and running the dishwasher are optimal. It&#8217;s essential to communicate to guests that these chores contribute to minimizing cleaning fees and encouraging early check-ins,\u201d says <\/span><a href=\"https:\/\/www.havennorthidaho.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\"><span style=\"font-weight: 400;\">HAVEN Property Management<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cOffer instructional videos for any intricate features in your vacation rental. Videos that guide guests through operating the hot tub, using smart devices, or navigating other complex equipment can be conveniently provided in video format.&#8221;<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">5. Setting bad pricing<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">&#8220;Many hosts lack market knowledge about rates and set their prices based on their emotional attachment to the specific property. This often leads to rates that are excessively high for the market, resulting in a lack of bookings,\u201d shares Oliver Albrecht from <\/span><a href=\"https:\/\/valibera.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\"><span style=\"font-weight: 400;\">Valibera<\/span><\/a><span style=\"font-weight: 400;\">. \u201cThen after a while, they significantly reduce the rates, leading to more bookings, but these rates may only cover the house&#8217;s costs without generating any profit for the homeowners. This cycle continues for a while until they eventually give up, having to either rent the house on a long-term basis or even sell it due to their inability to meet the mortgage payments.&#8221;<\/span><\/p>\n<figure id=\"attachment_85930\" aria-describedby=\"caption-attachment-85930\" style=\"width: 1200px\" class=\"wp-caption alignnone\"><img decoding=\"async\" class=\"wp-image-85930 size-full\" src=\"https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/GettyImages-1402104397.jpg\" alt=\"family enjoying the backyard in the vacation rental for the eek\" width=\"1200\" height=\"800\" srcset=\"https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/GettyImages-1402104397.jpg 1200w, https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/GettyImages-1402104397-300x200.jpg 300w, https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/GettyImages-1402104397-1024x683.jpg 1024w, https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/GettyImages-1402104397-768x512.jpg 768w, https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/GettyImages-1402104397-225x150.jpg 225w, https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/GettyImages-1402104397-945x630.jpg 945w, https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/GettyImages-1402104397-450x300.jpg 450w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><figcaption id=\"caption-attachment-85930\" class=\"wp-caption-text\">Drazen_ via Getty Images<\/figcaption><\/figure>\n<h2><span style=\"font-weight: 400;\">6. Communication problems<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u201cThe foremost error in vacation rental management is failing to communicate with property owners. Their investment properties, often among their most valuable assets, rely on generating income or covering their costs,\u201d says <\/span><a href=\"https:\/\/www.portaransashost.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\"><span style=\"font-weight: 400;\">Port Aransas Airbnb Vacation Rental Property Management by Grand Welcome<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cEntrusting management to others necessitates trust, and trust thrives on communication. Without it, owners concoct narratives, eroding trust, leading to misunderstandings and unfulfilled expectations. Communication is the bedrock of vacation rental partnerships, ensuring both parties thrive. A proactive approach, balancing issues and successes, fosters deeper trust. Regular, strategic personal calls build trust, deepen partnerships, and facilitate owner-to-owner referrals that surpass marketing efforts in expanding business.\u201d<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">7. Having a bad relationship with your neighbors\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u201cSome owners become concerned about potentially upsetting neighbors with their short-term rental (STR) properties, and rightfully so\u2014no one wants to create adversaries,\u201d recommends <\/span><a href=\"https:\/\/www.longbeachvrm.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\"><span style=\"font-weight: 400;\">Long Beach Airbnb Vacation Rental Property Management by Grand Welcome<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cProvide owners with the following anti-nuisance tactics:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Communicate with the neighbors before launching your short term rental (STR) and provide them with a contact number to call if any issues arise.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Be available 24\/7 for communication or property visits to ensure a peaceful environment.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Communicate with guests\u2014through the listing, pre-arrival emails, and arrival-day texts\u2014that events and parties are prohibited, and violating this rule will result in eviction. Be polite but firm.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consider only renting to guests who stay for more than two nights (three or more nights are even better). One-night stays tend to attract &#8220;party&#8221; people.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Here is an example from a standard email I send to my STR guests:<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">I wanted to let you know that there is a long-term tenant living above the garage (separate building) and neighbors on both sides in close proximity, which means the back patio closes at 11pm sharp. The Belmont Heights Retreat is the perfect place for peace and serenity.\u00a0\u00a0<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">If you have any issues during business hours &#8211; my contact information can be found below, and we have a Guest Services line available 24\/7 at 888.XXX.XXXX\u201d<\/span><\/i><\/p>\n<h2><span style=\"font-weight: 400;\">8. Neglecting feedback\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u201cFeedback is the lifeblood of your vacation rental. How do you know what guests do or don&#8217;t like, or where you&#8217;re missing the mark on certain things? Without actively seeking, tracking, and implementing feedback, you&#8217;re vulnerable to operational blind spots that will impact your bottom line,\u201d suggests <\/span><span style=\"font-weight: 400;\">Michael Skinner from <\/span><a href=\"http:\/\/savvyvrm.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\"><span style=\"font-weight: 400;\">Savvy VRM<\/span><\/a><span style=\"font-weight: 400;\">. \u201cIf guests don&#8217;t leave a review, nudge them by politely asking for one. Or send them a text asking if they&#8217;d be open to discussing their experience with you on a quick phone call.\u201d<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">9. Poor market strategy<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">&#8220;At Grand Welcome Nashville, we don&#8217;t just rely on traditional platforms. We amplify our reach by promoting on over 120+ websites, social media marketing campaigns, and our community ensuring our homeowners get unparalleled exposure and guests taste authentic Nashville,\u201d suggests <\/span><a href=\"https:\/\/www.nashvillehost.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\"><span style=\"font-weight: 400;\">Nashville Airbnb Rental Property Management by Grand Welcome<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201c<\/span><i><span style=\"font-weight: 400;\">Nashville is more than just a city; it&#8217;s an experience, a melody that lingers long after the song ends.<\/span><\/i><span style=\"font-weight: 400;\"> I think that capturing this essence in your marketing is crucial. Highlighting local attractions, events, and the unique Nashville vibe can magnetize guests, drawing them into the city&#8217;s embrace.&#8221;<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">10. Skimping on professional photos<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">&#8220;I believe the top mistake to avoid is not hiring a professional photographer to take listing photos. This can differentiate you from your competition and make you stand out instantly, as first impressions are incredibly important,\u201d recommends Gabe Chase from <\/span><a href=\"http:\/\/brentwoodpropertygroup.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\"><span style=\"font-weight: 400;\">Brentwood Property Group<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<figure id=\"attachment_85931\" aria-describedby=\"caption-attachment-85931\" style=\"width: 1200px\" class=\"wp-caption alignnone\"><img decoding=\"async\" class=\"wp-image-85931 size-full\" src=\"https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/GettyImages-1400842015.jpg\" alt=\"women in a well lit rented room\" width=\"1200\" height=\"800\" srcset=\"https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/GettyImages-1400842015.jpg 1200w, https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/GettyImages-1400842015-300x200.jpg 300w, https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/GettyImages-1400842015-1024x683.jpg 1024w, https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/GettyImages-1400842015-768x512.jpg 768w, https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/GettyImages-1400842015-225x150.jpg 225w, https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/GettyImages-1400842015-945x630.jpg 945w, https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/GettyImages-1400842015-450x300.jpg 450w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><figcaption id=\"caption-attachment-85931\" class=\"wp-caption-text\">ferrantraite via Getty Images<\/figcaption><\/figure>\n<h2><span style=\"font-weight: 400;\">11. \u201cSet it and forget it\u201d pricing<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">&#8220;One of the most common mistakes is adopting the &#8216;set it and forget it&#8217; approach to pricing. Each day holds its distinct market value, and overlooking this fact can result in either foregoing potential income or struggling to secure bookings,\u201d says Garret Ham from <\/span><a href=\"https:\/\/www.weekendermanagement.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\"><span style=\"font-weight: 400;\">Weekender Management<\/span><\/a><span style=\"font-weight: 400;\">. \u201cWhile using pricing tools like Wheelhouse and PriceLabs is a positive step, they are not a universal solution. These tools still rely on the property manager&#8217;s insights and knowledge, and should be complemented by your own market research.&#8221;<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">12. Unclear check-in, check-out times<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u201cIt&#8217;s good to remind the guest in a friendly way what time check-out is, especially the day before to check-out. Also, place it in a visible space in the house and in a friendly \u2018hope you liked your trip\u2019 text,\u201d suggests Michael B. Emerick, Co-Founder of <\/span><a href=\"https:\/\/oversee.us\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\"><span style=\"font-weight: 400;\">Oversee<\/span><\/a><span style=\"font-weight: 400;\">. \u201cIf the guest gets a little spacey and leaves late, it can cause a poor experience for the next guest by pushing back their check-in time. Be as hospitable as possible, but don&#8217;t let a guest infringe upon another guest&#8217;s vacation.\u201d<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">13. Lack of adequate property insurance<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u201cNot having property insurance leaves vacation rental owners vulnerable to potential financial losses and liabilities in the event of accidents, damages, or unforeseen circumstances,\u201d warns\u00a0 <\/span><a href=\"https:\/\/www.nomadnessrentals.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\"><span style=\"font-weight: 400;\">Nomadness Rentals<\/span><\/a><span style=\"font-weight: 400;\">. \u201cProper insurance coverage, such as vacation rental insurance, is crucial to safeguarding your investment and protecting against risks associated with short-term rentals.\u201d<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">14. Not setting house rules and policies for guests<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">&#8220;Whether it&#8217;s a chic apartment in the heart of Austin or a secluded cabin in Hill Country, clarity is key. Clearly defined house rules, from pet policies to quiet hours, ensure guests know what&#8217;s expected,\u201d recommends Alexander Buchanan, owner of <\/span><a href=\"https:\/\/www.austinmanagement.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\"><span style=\"font-weight: 400;\">Austin Airbnb Rental Property Management by Grand Welcome<\/span><\/a><span style=\"font-weight: 400;\">. \u201cA comprehensive guest manual, with guidelines on appliance usage, emergency contacts, and local tips, ensures a hassle-free stay. This proactive approach minimizes misunderstandings and ensures guests can fully relax, knowing they&#8217;re in good hands.&#8221;<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">15. Incapable of juggling roles and meeting demands<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">&#8220;As vacation rental managers, we wear many hats, skillfully handling both property owners and their assets \u2013 encompassing furnishing, maintenance, upkeep, updates, pricing, marketing\/advertising, accounting, and more,\u201d says <\/span><a href=\"https:\/\/www.bluepacificvacationrentals.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\"><span style=\"font-weight: 400;\">Blue Pacific Vacation Rentals<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWe also navigate the world of guests \u2013 marketing\/advertising to secure bookings, administering paperwork\/contracts for owner and guest protection, overseeing maintenance, managing access\/technology\/information, arranging cleaning\/maintenance, and meticulously curating guest experiences to foster repeat patronage, among other responsibilities. This multifaceted role underscores the distinct and demanding nature of vacation rental management, far exceeding the misconception that it merely involves posting property images on Airbnb.&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8220;There are myriad mistakes one can make while managing a short-term rental venture. Drawing from my experience in the current market, the most prevalent errors involve not assigning sufficient importance to gaining a competitive edge. This entails investing in elements such as furnishing, decorations, high-quality linens, bedding, and amenities, all of which are essential in an already saturated market.\u00a0<\/span><\/p>\n<figure id=\"attachment_85932\" aria-describedby=\"caption-attachment-85932\" style=\"width: 1200px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-85932 size-full\" src=\"https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/GettyImages-1077206296-1.jpg\" alt=\"family on deck of vacation rental toasting\" width=\"1200\" height=\"800\" srcset=\"https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/GettyImages-1077206296-1.jpg 1200w, https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/GettyImages-1077206296-1-300x200.jpg 300w, https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/GettyImages-1077206296-1-1024x683.jpg 1024w, https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/GettyImages-1077206296-1-768x512.jpg 768w, https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/GettyImages-1077206296-1-225x150.jpg 225w, https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/GettyImages-1077206296-1-945x630.jpg 945w, https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/GettyImages-1077206296-1-450x300.jpg 450w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><figcaption id=\"caption-attachment-85932\" class=\"wp-caption-text\">SolStock via Getty Images<\/figcaption><\/figure>\n<h2><span style=\"font-weight: 400;\">16. Not differentiating yourself<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u201cIt&#8217;s imperative to set yourself apart amidst this crowded landscape,\u201d suggests <\/span><a href=\"https:\/\/www.tampavacay.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\"><span style=\"font-weight: 400;\">Tampa Airbnb Vacation Rental Property Management by Grand Welcome<\/span><\/a><span style=\"font-weight: 400;\">. \u201cFurthermore, the significance of a well-planned pricing strategy, maintaining cleanliness, and ensuring effective communication and responsiveness in guest services cannot be overlooked in terms of common mistakes.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Make sure to differentiate yourself. With numerous short-term rentals available, standing out is crucial. Highlight what makes your property unique, whether it&#8217;s a specific theme, design, or location. Don\u2019t ignore offering local insights. As a host, you can provide valuable insights about the local area. Recommendations for nearby attractions, restaurants, and services can enhance the guest experience.&#8221;<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">17. Skipping local laws and regulations<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u201cBegin by thoroughly studying the local laws and regulations that pertain to STRs,\u201d recommends <\/span><a href=\"https:\/\/mytripify.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\"><span style=\"font-weight: 400;\">MyTripify<\/span><\/a><span style=\"font-weight: 400;\">. \u201cEnsure you grasp all the pertinent regulations, or enlist the expertise of a property manager who does. Non-compliance, such as violating HOA restrictions or listing an STR with an occupancy exceeding septic tank limits, can lead to hefty fines. The potential consequences far outweigh any initial gains.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That being said, don&#8217;t underestimate the importance of insurance coverage for STR hosts. Investing in insurance products is a cost-effective means of mitigating the risk of property damage. By securing insurance, you regain control over potential damages and maintain your property&#8217;s excellent condition, all the while upholding high levels of guest satisfaction.&#8221;<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">18. Forgetting systems and setting expectations as you grow your business<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">One of the biggest mistakes vacation rental managers make that\u2019s costing you time and money is hiring additional people on your team without systems,\u201d warns <\/span><a href=\"https:\/\/www.pinkcashcow.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\"><span style=\"font-weight: 400;\">Pink Cash Cow Property Management<\/span><\/a><span style=\"font-weight: 400;\">. \u201cAs your business grows, you can\u2019t do everything yourself, so you hire someone to help you with tasks at the property or remotely. However, the person may not do it right, not getting the results you\u2019re looking for, or you\u2019re getting negative reviews and guest complaints.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You end up doing the work again yourself or spending time trying to find someone else. The best way to efficiently operate and grow your business without taking more time or effort is creating systems and processes that people can follow for consistent results, like getting five-star reviews without you doing the work. Have a process and system for maintenance, cleaning, staging, linens, etc.\u201d<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">19. Not being persistent enough\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u201cOne of the most, if not the most, important steps in ensuring successful vacation management for your home or business is to ensure that you are overly communicative with your guests, both before and during their stay,\u201d shares <\/span><span style=\"font-weight: 400;\">Emily Bishop, Communications Manager for <\/span><a href=\"https:\/\/www.brightwild.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\"><span style=\"font-weight: 400;\">Brightwild<\/span><\/a><span style=\"font-weight: 400;\">. \u201cLay out check-in instructions clearly, while also making sure that any preemptive questions guests may have are already answered. It seems overly simplistic, but you\u2019d be surprised to know that this isn\u2019t always a priority for some vacation management companies.\u201d<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">20. Not learning and resolving problems quickly<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u201cOne observation I make regarding most vacation rentals is the absence of established, repeatable systems geared towards success. This translates to encountering hard challenges, even if these issues were addressed just six months prior. Consequently, the team finds itself retracing steps to unearth solutions for guests or risk leaving them discontented,\u201d says Cody Wood from <\/span><a href=\"https:\/\/www.straccommodations.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\"><span style=\"font-weight: 400;\">STR Accommodations<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cSimilarly, another prevailing issue frequently encountered in the vacation rental industry pertains to the swiftness with which guest concerns are tackled. At times, these concerns revolve around maintenance matters, indicating a deficiency in the property&#8217;s upkeep schedule, or worse, its nonexistence.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Alternatively, the problems might stem from malfunctioning amenities or depleted supplies due to a lack of efficient restocking systems on the part of the owner or manager. The remedy for both aforementioned concerns involves implementing a quarterly or monthly maintenance regimen supplemented by a 24\/7 emergency helpline dedicated to property support. Diligent tracking of inventory levels post each turnover clean at the property level is essential. Speed assumes paramount importance in the realm of vacation rentals, as our physical absence from the property necessitates possessing a clear grasp of effective troubleshooting procedures. This approach not only facilitates swift responses but also leaves guests content with the prompt resolution of their issues.\u201d<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">21. Keeping up with maintenance needs<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u201cOne common mistake is underestimating the ongoing maintenance needs of a vacation rental property. Failing to address maintenance issues promptly can lead to negative reviews and dissatisfied guests,<\/span><span style=\"font-weight: 400;\">\u201d <\/span><a href=\"https:\/\/www.bendhost.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\"><span style=\"font-weight: 400;\">Bend Airbnb Vacation Rental Property Management by Grand Welcome<\/span><\/a> <span style=\"font-weight: 400;\">advises. \u201cTo avoid this, we recommend creating a thorough maintenance schedule, conduct regular inspections, and request that the homeowner set aside a portion of their rental income for unforeseen repairs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sameway, using poor-quality or outdated photos for your vacation rental property can deter potential guests. Ignoring the importance of professional photography can lead to decreased bookings and interest. We highly recommend investing in high-quality, well-lit photos that accurately showcase the property&#8217;s best features. Always hire a professional photographer who specializes in real estate to capture the property&#8217;s appeal.\u201d<\/span><\/p>\n<h2>22. Focus on quality items versus quantity<\/h2>\n<p>&#8220;A lot goes into designing and maintaining a vacation rental. <a href=\"https:\/\/www.coastinteriors.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Coast Interiors<\/a> and Bluewater Vacation Homes make sure every home that is listed is to the highest of standards. The first thing we want to accomplish when designing and furnishing a vacation rental is always light, bright and inviting we want vacationers to feel like they have a home away from home. This separates vacation rentals from hotels. Every property is unique in its look while also accomplishing a California casual aesthetic that out of towners want to experience when visiting San Diego,&#8221; suggests <span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Bluewater Vacation Rentals&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:14849,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Arial, sans-serif&quot;,&quot;16&quot;:11}\" data-sheets-hyperlink=\"https:\/\/www.bluewatervacationhomes.com\/\"><a class=\"in-cell-link\" href=\"https:\/\/www.bluewatervacationhomes.com\/\" target=\"_blank\" rel=\"noopener external noreferrer\" data-wpel-link=\"external\">Bluewater Vacation Rentals<\/a>.<\/span><\/p>\n<p>&#8220;It is also very important to remember when furnishing a vacation rental that less is more. Focus on quality items of quantity. You want to provide all the necessities while not overcrowding spaces and overspending on unnecessary items. Texture, art, and lighting are key components to finishing off each space and creating a cohesive look throughout the home that is inviting and comfortable.&#8221;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-85936\" src=\"https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/unnamed-1.jpg\" alt=\"Vacation property on Whitening Court in Mission Beach, San Diego\" width=\"1200\" height=\"900\" srcset=\"https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/unnamed-1.jpg 1200w, https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/unnamed-1-300x225.jpg 300w, https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/unnamed-1-1024x768.jpg 1024w, https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/unnamed-1-768x576.jpg 768w, https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/unnamed-1-200x150.jpg 200w, https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/unnamed-1-840x630.jpg 840w, https:\/\/www.redfin.com\/blog\/wp-content\/uploads\/2023\/08\/unnamed-1-400x300.jpg 400w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p style=\"text-align: center;\">Courtesy of <span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Bluewater Vacation Rentals&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:14849,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Arial, sans-serif&quot;,&quot;16&quot;:11}\" data-sheets-hyperlink=\"https:\/\/www.bluewatervacationhomes.com\/\"><a class=\"in-cell-link\" href=\"https:\/\/www.bluewatervacationhomes.com\/\" target=\"_blank\" rel=\"noopener external noreferrer\" data-wpel-link=\"external\">Bluewater Vacation Rentals<\/a><\/span><\/p>\n<h2>23. Neglecting thorough cleaning between guests<\/h2>\n<p style=\"font-weight: 400;\">&#8220;One critical mistake is neglecting to thoroughly clean the property between guest stays,&#8221; says <a href=\"https:\/\/www.bendhost.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Bend Airbnb Vacation Rental Property Management<\/a>. &#8220;Inadequate cleaning can be one of the main reasons for a negative review and a decrease in bookings. We avoid this by creating a comprehensive cleaning checklist that covers all areas of the property, from bedrooms and common spaces to outdoor areas. We highly recommend hiring professional cleaners who specialize in vacation rentals to ensure a consistent level of cleanliness and sanitation. Additionally, always preform quality checks after each cleaning to ensure the property meets the highest standards before guests arrive.<\/p>\n<p>A final thought, a strong relationship with homeowners built on trust and clear communication is essential for long-term success in vacation rental management. We also realized that early that learning from mistakes is a valuable part of growth in the vacation rental industry. By addressing common pitfalls, future vacation homeowners and managers can set themselves up for success and provide a positive experience for both them and their guests.&#8221;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Owning and managing vacation rentals is a dynamic endeavor, one that balances profit, experience, and community impact. Regardless of whether you&#8217;re managing a house in Oklahoma City or a condo in San Marcos, CA, you&#8217;ll encounter unique challenges specific to different markets. These are hurdles nearly all vacation rental managers have faced, especially in the [&hellip;]<\/p>\n","protected":false},"author":585,"featured_media":85929,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[10756,22],"tags":[34609,1173],"coauthors":[34682],"class_list":["post-85934","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured-post","category-life-style","tag-home-maintenance","tag-vacation-homes"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.7 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Steer Clear of These 23 Vacation Rental Problems Beginning Rental Managers Make\u00a0 - Redfin<\/title>\n<meta name=\"description\" content=\"Avoid costly vacation rental management errors. Learn to navigate regulations, secure insurance, and stand out in a competitive market.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.redfin.com\/blog\/vacation-rental-problems-to-avoid\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Steer Clear of These 23 Vacation Rental Problems Beginning Rental Managers Make\u00a0\" \/>\n<meta property=\"og:description\" content=\"Avoid costly vacation rental management errors. 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