{"id":9606,"date":"2012-11-06T08:00:04","date_gmt":"2012-11-06T16:00:04","guid":{"rendered":"https:\/\/redfindevelop.wpengine.com\/blog\/?p=9606"},"modified":"2020-10-05T13:12:24","modified_gmt":"2020-10-05T20:12:24","slug":"redfin_open_book_reaches_10000_reviews","status":"publish","type":"post","link":"https:\/\/www.redfin.com\/news\/redfin_open_book_reaches_10000_reviews\/","title":{"rendered":"Redfin Open Book Reaches 10,000 Reviews"},"content":{"rendered":"

Redfin Open Book, our directory of lenders, inspectors, real estate attorneys and escrow agents, just posted its 10,000th review of the service these folks provide, all from the customers who tried to buy or sell a home through Redfin.
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\nWhat’s amazing is that we reached this milestone in just the eight months since Open Book launched<\/a>\u00a0— and\u00a0in every case we first validated that the customer had worked with the professionals being reviewed.
\nWe identify the inspector, lender, attorney and escrow agent working with a customer when setting up\u00a0Deal Room<\/a>, our online work-space for a Redfin agent and her customer to keep track of the tasks, deadlines, people and documents involved in the escrow process.
\nKeeping tabs on all the folks involved in the deal lets us survey the customer afterwards about their service, not just about the Redfin agent. Getting the customer’s perspective is particularly important with inspectors \u00a0because customers so often worry that our own recommendations favor inspectors who minimize problems that could blow up a deal.
\nOpen Book’s goal is to use our technology and our scale to ensure that every single lender, inspector or escrow agent pulls out all the stops to advance our customers’ best interests. And believe me, it works: the reviews our partners get on\u00a0Open Book can determine whether they \u00a0get a lot of business from Redfin, or none at all. We recognize the best-reviewed folks with a “Redfin-recommended” logo beside their names.
\nThis is an endorsement money can’t buy. Nobody pays to be in the Open Book directory and no one ever will, so I don’t expect we’ll ever make any money from Open Book. But the benefit to customers has been enormous:<\/p>\n