Under no circumstance would I ever recommend Fairway as a lender. They nearly cost us our dream home, instead they only cost us an additional $9,000 in fees for which they take ZERO responsibility. While shopping for our home they were very prompt in getting pre-qual letters to us even late at night. We were so impressed with their responsiveness that despite competitive rates from other larger companies we chose Fairway. Our real-estate agent even warned us about choosing a non-major lender....Lesson learned the hard way. Fairway was unable to meet the 30 day close that they assured would not be a problem. We submitted the requested documents within minutes or at the latest by end of day every single time. And yet there was a non-strop string of new requests for additional documents spread out over multiple weeks. Numerous of these had already been submitted and receipt confirmed the first time. "Oh you're right you did already submit this one! Oops! (paraphrased)". Had they ever hinted that closing on time may be an issue we would have negotiated a longer closing period into our offer. We had to file not one but TWO contract extensions with our seller (at a cost of $750/day over the original close) or else risk being in breach of contract and losing our earnest money and the house. They blamed it on a very busy sale season and that they were not responsible for third party venders (appraisers). Fair enough, but then don't tell your client that you can close within 30 days! At a point where the deal nearly imploded instead of being professional and reassuring they escalated to accusatory and antagonistic language in their e-mails and several weeks into closing the branch manager even suggested passive-aggressively something to the effect of "You are welcome to choose another Lender", which of course would have tanked the deal and cost us massively. After the first appraiser debacle was settled they then tell us ~25 days into closing that because of the size of the loan they needed not one but TWO appraisals. How is possible that they would not know this would be required 4 weeks earlier? This was never mentioned or suggested a single time until 4 weeks into our closing! Yet another delay, yet another begging our seller for contract extension, yet more fees. Don't worry though, the e-mails from the Loan Officer Assistant 'Mo' come with several smile faces as if it blinds you to how snarky and passive aggressive they are written. Just ridiculous. Simply put they were horrendous to deal with and directly cost us $9000 and we nearly lost the house. If anybody from Fairway attempts to refute these claims I will happily post the entire time-stamped e-mail thread from day 1 of our relationship for your future clients to read in full.