“Redfin Recommended” service providers are highlighted strictly as a resource, and are chosen based on their positive relationships with our agents, and/or consistently high customer reviews.
The mortgage process can be difficult and complex in today’s environment, but it's my job to mitigate challenges and stress. You deserve honest, straight forward, and direct answers to your questions. Calling and emailing you back promptly is a key component to providing you with a good experience. As your Mortgage Banker I will do my very best to ensure a smooth process from start to finish from approving your loan quickly to meeting all pertinent deadlines. I look forward to earning your business and exceeding your expectations.
Marcus's Reviews
We survey everyone who has submitted a loan application with this lender, whether the loan closed or not.
5.0
Incredible people. Mr BURNSTINE and Alexa were simply the best humans in this business. They educated me and informed me throughout the process and were rooting for me. I cannot thank them enough
Marcus is tops! at what he does and the team helping us get our mortgage was very thorough and professional. Could not be happier.
Show More
Buyer Closed Aug '24 New York, NY
$699,000 • 1st Time Buyer
0.0
This is not a bank that's looking after customer interest and honor agreed upon terms. Their interest is to max. profit just like any other greedy institution. Please really shop around and compare for rates and services, I would never personally repeat business with this bank under any circumstances.
Show More
Buyer Closed Jun '24 Scarsdale, NY
$1,177,500 • 1st Time Buyer
Provider Response:
We are sincerely sorry this customer felt this way, and it is always our goal for our customers to have a wonderful experience with us. These high rates today are hard on everyone and we understand how difficult it can be to navigate. I always give my customers the lowest rates I possibly can. In this case our float down policy was not explained as well as it could have been, as it was requested the day before the confirmed closing which was too late. We were however able to negotiate a better rate at the last minute to try to help this customer. Going forward we will make appropriate changes so that customers fully understand this policy and the timeframes. We sincerely hope you enjoy your new home and make many happy memories there. Thank you
Marcus has been helpful throughout the mortgage application process. He was able to guide us throughout the purchase of our first home even when we would get anxious at odd hours he would respond to our needs.
Marcus from US Bank was so responsive, explained everything, and really helped us along the way. He was thoughtful and really had the buyer in mind. Thank you very much Marcus!
If you want to get your home financed, Marcus is who you want to work with. His high ratings on this site and others are legitimate. He was easy to work with, organized, and responsive. I would recommend him to everyone, and work with him again, given the chance. Thank you Marcus!
the perfect group - lifted any obstacle (there really weren't any but regardless it was because of their attention to details and we went to close seamlessly.
Marcus is very professional and always replied my query quickly and communicate effectively. He made very thorough analysis on what mortgage I should choose for my benefit using data. Many thanks!
Marcus was very helpful and informative. He was able to lock my rate and really helped throughout the process. His team was always available to answer any questions and assist with tracking all the documents. Highly recommended.
I have been with Citizens for my mortgage for years. This is my second time partnering with them buying my home. The team continued to be responsive and efficient.
I had a good experience working with Marcus, Valerie, Deborah, and Fran of Citizens bank. All my questions were answered very promptly and they were very clear about what was needed and when. I have no complaints.
Marcus is professional, responsive and effcient, he explains the process clearly from begining to end, replies your question and concern promptly, so we know where we are during the processing. We have a tight schedule to close, Marcus and his team helped us before the deadline even during holiday season! Overall, Marcus defintely is the guy you want to work with!
They were very professional, efficient, effective, secured us a good rate and did our paperwork in time for a smooth closing. We were very happy with it. Thank you ever so much the citizens Bank team, especially Marcus, Debra, Valerie and every one else.