“Redfin Recommended” service providers are highlighted strictly as a resource, and are chosen based on their positive relationships with our agents, and/or consistently high customer reviews.
As a lending professional at Rocket Mortgage, I am dedicated to helping you with all of your home mortgage needs. The housing and mortgage markets are constantly changing. I can help you navigate the many options to find the right loan for you and your family. Whether you are buying or refinancing, I can explore with you the many options for financing.
Everything was done on time. I rated likelihood to recommend as a 5, which to me is neutral, as I do not know anyone in need of mortgage services at all. I work in market research and I realize that you are looking for a 9 or 10, but NPS is a poor measure of how I actually felt about the transaction. I rarely, if ever, recommend anything to anyone, no matter how great the experience was.
Michael went above and beyond for this experience. He was instrumental in ensuring that this sale went through and that we knew all of the information in timely manner.
Thank you for helping at every step of the way with the loan. I appreciate the responsiveness and the detailed responses to my questions overall and keeping the process moving.
Excellent customer service from Michael Cruz and his team. They were very friendly and polite, and they helped clarify many questions we had regarding the mortgage.
Thank you!
Michael was AWESOME! He helped me out every step of the way. Any question I had, he was able to walk me through it so that I understood the situation better. He made the entire homebuying process much less stressful than I anticipated.
Michael was amazing in the beginning. He was very communicative and gave us guidance on our process. However when it came towards the end and we advised Michael of a document in which he advise he did not need. It was not until we signed our closing documents that this document was requested. On top of that Bay Equity was reaching out to the incorrect company to verify employment. This delay our closing as well as moving. We were not happy during this process.
Mr. Cruz and the Bay Equity team were great to work with! They were very communicative with me throughout the entire process. They are very friendly, and eager to answer any questions I may have had, thus providing me with a delightful experience. I am glad I had the opportunity to work with Mr. Cruz and team.