“Redfin Recommended” service providers are highlighted strictly as a resource, and are chosen based on their positive relationships with our agents, and/or consistently high customer reviews.
We survey everyone who has submitted a loan application with this lender, whether the loan closed or not.
5.0
We highly recommend Gene , he is very professional, respectful and always take a moment to explain in simple words our questions , my family is very thankful. Completed transaction in December 2022 in Stockton, Ca
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Closed Dec '22
5.0
His positive attitude, knowledge,communication,very respectful
and much more. Thank you Gene and to your Team.
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Closed Dec '22
5.0
Gene did a great job for us. My wife and I are both happy
Great service, knew exactly what he was doing and was quick to get our loan closed.
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Closed Aug '22
4.0
It?s my first time buying a home on my own and Gene was so patient and willing to answer all my questions.
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Closed Aug '22
5.0
I was going to refinance about one year ago but I asked Gene to review the contract for me and he advised me to wait as I was only saving $50 a month. He said let some equity build first. I waited a year and we just refinanced the condo With a $193 savings each month no money down Lower interest rate= WOW! amazing
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Closed Aug '22
5.0
Gene was great to work with. Communicated well, answered any and all questions I had.
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Closed Aug '22
5.0
I was going to refinance about one year ago but I asked Gene to review the contract for me and he advised me to wait as I was only saving $50 a month. He said let some equity build first. I waited a year and we just refinanced the condo With a $193 savings each month + no money down + Lower interest rate= WOW! amazing & very grateful I took his advice. You can trust this guy:)
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Closed Aug '22
5.0
Gene made himself very accessible for any and all questions I had and was informative, considerate, and professional. I greatly appreciate his time and efforts spent educating myself and my wife as first time homebuyers; we had a lot to learn and he helped tremendously. Thank you Gene!
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Closed Aug '22
5.0
Despite the turmoil around the world, my experience working with Gene Avakian and Bay Equity was flawless. I expected push-back as reported by the media but it never happened. My refi went through the system so quickly I almost could not believe it. Gene consulted me with the fluctuating rates and he zeroed in on a great low rate and we closed quickly. Customer for life!
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Closed Aug '22
5.0
Gene is great to work with, fast efficient and very professional. I would recommend Bay Equity to all friends and family!
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Closed Aug '22
5.0
We only deal with Gene & Deanna when it comes to our home needs! Even after finishing up with the "business" details, they always continue to stay in touch with us. It's that personal touch that they add to every experience that ensures that we will always keep coming back.
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Closed Aug '22
5.0
We only deal with Gene & Deanna when it comes to our home needs! Even after finishing up with the "business" details, they always continue to stay in touch with us. It's that personal touch that they add to every experience that ensures that we will always keep coming back.
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Closed Aug '22
5.0
Gene and Deanna were great.. Everything went smoothly and quickly. I would highly recommend them
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Closed Aug '22
5.0
Gene is the best! He got us a phenomenally low rate! Customer service was fantastic also!
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Closed Aug '22
1.0
I felt I was not valued as a person and the progress of the sales was delay
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Closed Aug '22
5.0
Great
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Closed Aug '22
5.0
Gene and his team were efficient, professional, knowledgeable and helpful. We were relocating from Southern California so the convenient signing of documents remotely was great appreciated. Thank you for everything! The Muchows.
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Closed Aug '22
5.0
This is our second process with Gene and his team. They are great! Very patient and informative throughout the process.
I would highly recommend them! Thank you!
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Closed Aug '22
5.0
Gene was very patient with all of our questions.
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Closed Aug '22
5.0
Gene is very professional and knowledgeable. He guided my wife and I through the loan process and completed the process early. I highly recommend Hene for any financial needs.
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Closed Aug '22
5.0
Deanna originally reached out to me, remembering from a previous encounter, I was interested in a lower interest rate. Unfortunately, the health crisis happened and I was forced to suspend the refinance. I was disappointed but Deanna kept me updated and was eventually able to get me the interest rate I wanted. I was able to complete the refinance quickly and seamlessly, and would definitely recommend Bay Equity to others.
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Closed Aug '22
5.0
Great customer service, very professional staff.
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Closed Aug '22
4.0
Appreciated the services. Everything was done online. There was no personal interaction. They helped us receive the VA loan for our first home. Smooth process for the most part. I wish I had received more info on the home buying process before starting on an application. I would have all my potential documents ready instead of waiting for last minute requests.
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Closed Aug '22
5.0
This was by far the best experience I have ever had in purchasing or refinancing a home loan!!
Gene and Deanna are so knowledgeable and professional.
They take such pride in giving you the best service and end result they promise. I was never stressed or concerned about any part of the process. They kept me updated throughout the entire process and made it so easy! In the end I had an even lower rate because of Deanna?s commitment to delivering the best rate possible!
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Closed Aug '22
5.0
This was by far the best experience I have ever had in purchasing or refinancing a home loan! Gene & Deanna are so knowledgeable & professional. They take such pride in giving you the best service and end result they promise. I was never stressed or concerned about any part of the process. They take all the worry out of it for you. In the end I had an even lower rate than quoted because of their commitment to delivering the best service and rate possible!
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Closed Aug '22
5.0
Gene was very responsive to email and text messages. Kept us up to date and never felt like we were bothering him when we reached out
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Closed Aug '22
5.0
Gene's service was excellent! He worked with us until he could get us the best possible refinance rate. He was very patient and understanding with us since we had a lot of questions. We would highly recommend his service to everyone.
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Closed Aug '22
5.0
Gene's service was excellent! He worked with us until he could get us the best possible refinance rate. He was very patient and understanding with us since we had a lot of questions. We would highly recommend his service to everyone.
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Closed Aug '22
5.0
Good
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Closed Aug '22
5.0
Bay Equity has actually been working with me for years. The team at Bay Equity helped put me on track to build my credit, I was able to purchase vehicles with a great interest rate.
Most recently my wife and I teamed up with the Bay Equity family to purchase an amazing waterfront home. Every action was smooth and easy. Even during a pandemic our home purchase was quick and exciting. The toughest part was anticipating what time we would have keys in our hands. We are forever grateful.
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Closed Aug '22
5.0
Gene and his team were awesome to work with. I got approved quickly and closed on an amazing home well inside escrow. Gene was very transparent and straightforward about the process, and he was always a text away. Couldn't have asked for better. If you're a first time buyer or just want a smooth deal, you can't go wrong with Gene.
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Closed Aug '22
5.0
Bay Equity has been super responsive to any questions or concerns I had during the home buying purchase. Gene was available 24/7 via email and call. During the home buying process, Gene referred me and my spouse Jose to a first time home buyer course from Framework. The course was informative and insightful to the home buying process. I would definitely recommend Bay Equity and the course from Framework.
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Closed Aug '22
5.0
They offer better rates and was fast and courteous.
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Closed Aug '22
5.0
Gene is very knowledgeable and extremely easy to work with. He truly cares about his customers and is always on top of everything. He definitely gose above and beyond with his customer service. We have gone back to him a number of times for our home financing needs. We wouldnt even think of going anywhere else.
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Closed Aug '22
5.0
Very helpful during the process. Let us know exactly what needed to be done to apply what our numbers were going when looking.
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Closed Aug '22
5.0
Gene made our experience very smooth and easy especially for first time buyers. He answered every question we had in a timely manner as well as making sure we understood all the information given to us. Great customer service and experience.
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Closed Aug '22
5.0
Gene is very knowledgeable and helpful with the whole process of financing a house. and he was fast to respond to any questions we had even the simple ones. He was very quick to get things done for us with everything and his floify portal made things so easy to upload documents!
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Closed Aug '22
5.0
We had a long escrow agreement, and Gene was flexible with some changing dates due to the seller's needs. We appreciated the flexibility.
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Closed Aug '22
5.0
Customer did not leave review comments.
Closed Aug '22
5.0
Gene was excellent! He was clear and detailed in answering all our questions. He communicated with us every step of the way and was timely with all the paperwork and communication that needed to happen. We had such a great experience working with him. The home buying process can be stressful. Stress less and go with Gene!
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Closed Aug '22
5.0
Gene was very knowledgeable, solution oriented and efficient. His team worked together seamlessly and helped us save a lot of money!
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Closed Aug '22
5.0
Lowest interest rates and fees out there, plus a super fast close of escrow. That's what it's all about for me!
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Closed Aug '22
5.0
Fast close of escrow, super low interest rate and no hassle experience. Gene and Deanna are always reliable to perform above and beyond!
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Closed Aug '22
5.0
Fast and easy transaction. Gene and Deanna provided great advise. They made this process easy. Loan funded and recorded in 25 days. I recommend them to all my family and friends. If you want top rate service call Gene a top rate guy.
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Closed Aug '22
5.0
I work 10-12 hours a day. Gene made everything easy and convenient for me.
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Closed Aug '22
5.0
Very happy with the loan and everything that Glenn and his crew especially Robert's that also work with me very very good people very satisfied on everything
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Closed Aug '22
5.0
Gene went above and beyond what I expected. He truly cares and made every step in the process simple and easy.
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Closed Aug '22
5.0
Gene helped us lower our monthly payment along with our interest rate by more than 1%! Plus while doing all of this while opening a new office! Thanks again!
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Closed Aug '22
5.0
No worries
Hassle free
Friendly
Understanding
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Closed Aug '22
5.0
Gene and his team did everything to make the process of buying my home as painless as possible. They explained every question I had and even went over things that I did know. I am very satisfied with gene and his team and I am relaxing in my new home because of them. Thank you.
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Closed Aug '22
5.0
Professional, friendly and gave us their very best. We would highly recommend them to everyone!
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Closed Aug '22
5.0
I was consistently informed of the progress of my refinance. It was a pleasant and seamless experience.
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Closed Aug '22
5.0
Very timely response !
Great customer service !
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Closed Aug '22
5.0
I greatly appreciated and enjoyed both Gene and Deanna's help and advise during our recent refinance of your home. Both agents were understandable and helpful in answering all our questions. We could always trust that any correspondence was answered in a timely manner. The entire process from start to finish was easy especially the e-sign of documents in our current "norm" with covid-19. Thank you both and we will highly recommend you to our friends.
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Closed Aug '22
5.0
Was a pleasure working with Gene and the team!
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Closed Aug '22
5.0
Great to work with. Very understanding. Great experience. Definitely recommend. Especially with everything happening during the pandemic, and having to focus on many things, my loan and process went smoothly.
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Closed Aug '22
5.0
We couldn't be more pleased. Everything was done in a timely fashion and the Bay Equity staff was wonderful.
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Closed Aug '22
4.0
Everything
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Closed Aug '22
5.0
No hassle and Karina was great and everyone behind the scenes was great fast and very easy
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Closed Aug '22
5.0
The whole experience was great. We reviewed all options and had all our questions answered. The process was quick and efficient. We did have 1 delay but Gene advised us how to get through it as quickly as possible. Great customer service.
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Closed Aug '22
5.0
The personal communication, and access to Gene made the difference between good and great.
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Closed Aug '22
5.0
Gene and Deanna are great! They helped me with my first home and now refinancing my first home. A ton of communication throughout the process. Would highly recommend
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Closed Aug '22
5.0
Helped us get out of a bad refinance with a different lender. Made the process much better. Their team was polite and very helpful.
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Closed Aug '22
5.0
They took care of everything, and got me what I was after in a lower interest refinance.
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Closed Aug '22
5.0
Great people to work with, communication and professionalism is excellent. Entire process was easy!
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Closed Aug '22
5.0
Gene was professional with friendly warm attitude and he was very easy to work with for every step of the way to our financing.
Instructions were made so clear by Gene and was very helpful in all the process until closing .
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Closed Aug '22
5.0
We are pleased to have Gene as our loan processor , Gene was very helpful in every way in the whole process by guiding us and making it easy for us in home buying .
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Closed Aug '22
5.0
Special gratitude to Gene and bay equity for the excellent service.
Gene was always helpful with warm and positive attitude for every question we had during loan process in buying a home as first time home buyers .
We would definitely recommend Gene and bay equity for others.
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Closed Aug '22
5.0
Deanna was incredibly great to work with. She addressed any and all my concerns from the beginning to the end. She gave my husband and I the confidence we needed to purchase our first home. We look forward to doing business with Deanna and Gene in the near future.
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Closed Aug '22
5.0
Gene communicated every step of the way and the process was simple. The easiest home loan process I have dealt with.
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Closed Aug '22
5.0
Gene was extremely responsive to all my questions. He explained the process in order to make me fee comfortable with the refinance. He provided excellent customer service and I will be a return customer for years to come.
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Closed Aug '22
5.0
Great company!!!
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Closed Aug '22
5.0
Gene was a pleasure to work with from start to finish. He kept me informed throughout the entire process and far exceeded my expectations. Gene, you are a true professional and I would proudly recommend your service to anyone seeking any type of mortgage assistance.
Thanks again
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Closed Aug '22
5.0
Gene has been so courteous, patient and helpful in every steps of refinancing.
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Closed Aug '22
5.0
Helpful
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Closed Aug '22
5.0
We have worked with Gene in the past. He provides upfront honest advise and information making our refi an enjoyable experience. He?s a great communicator and worked hard to get our loan funded fast and efficiently.
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Closed Aug '22
5.0
Gene and Deanna are the best and we mean that sincerely!
We have been looking and trying to purchase for two years and they were there for us every single time getting us pre-Qual letters with basically no or very little notice.
They are easily accessible always upbeat and very professional. If I ever do this again I would never go anywhere else!
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Closed Aug '22
5.0
Thank you Gene Akavian @ Bay Equity you guys are wonderful! Making my experience easier than TAXES. Thank you again for working with me on my refinance.
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Closed Aug '22
5.0
As first time home buyer?s we were anxious in getting the house before end of escrow. Gene made it sure it?s done before then. Thank you for everything.
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Closed Aug '22
4.0
Gene was very communicative and worked hard to get my loan to close despite some hurdles.
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Closed Aug '22
5.0
Gene Avakian you are a wonder! You did exactly what you said and so confident that it eased my mind. Your staff made everything seamless; easier than TAXES. Thanks again for helping me with my refinance.
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Closed Aug '22
5.0
It was a pleasure working with Gene . He explained to me well and got what was needed to get done in a timely manner . He was never too busy to answer any questions . Highly recommend him and his team !! Thanks Romel .
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Closed Aug '22
5.0
Gene is available day and night, every day of the week. I have no intentions of going to any other for my property/financial needs. Gene always offers to go above and beyond the expectations of great customer service. All questions and concerns are met with understandable explanations. I value the respect and honesty that Gene and his team offer to their clients.
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Closed Aug '22
5.0
Gene and his team go out of their way to treat every client with respect & kindness. They were available to us day & night to aid in a refinance. I am honored to have worked with them and look forward to our future needs being handle with expert care by Gene & the Bay Equity team.
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Closed Aug '22
5.0
Overall their service is excellent, I highly recommend Gene and Deanna They are the BEST!
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Closed Aug '22
5.0
Gene was always prompt with responses and available when needed. He seemed to not mind and happily answered our sometimes petty questions. Great guy and he made the home buying process painless.
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Closed Aug '22
5.0
Great all the way thru the process !
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Closed Aug '22
5.0
We're first time home buyers and with Gene the process couldn't have gone any smoother. He's always responsive and more that willing to answer any questions and as first time buyers we had a lot.
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Closed Aug '22
5.0
I enjoyed that Gene spoke from experience in his field, was up front with everything and was able to guide me through the process.
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Closed Aug '22
5.0
Gene find a way to get my house refi?d even though I am self employed and my finances were a mess after a divorce that included splitting a business. Not only he got it done, but the rate was incredibly low!
Gene is the man for anybody looking to refi or buy!!!
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Closed Aug '22
5.0
This was my 3rd attempt at refinancing my home, due to the fact that I am self employed and my line of business I am hard to qualify. Not only did he get it done, but got an incredibly low rate!
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Closed Aug '22
5.0
Everything went smoothly and they provided me a good interest rate.
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Closed Aug '22
5.0
Another fantastic experience with Gene and Deanna at Bay Equity!
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Closed Aug '22
2.0
What would of made this a better experience would be less errors through out the process with underwriter and loan processor. We had to repeat things over and over again and every-time we attempted to make corrections some how there was more errors.
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Closed Aug '22
5.0
Great communication! Very organized which made our refinancing much more bareable!
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Closed Aug '22
4.0
Virtual process was simple and relatively pain free. Gene worked hard to make this happen for us in spite of obstacles along the way.
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Closed Aug '22
4.0
Virtual process was simple and relatively pain free. Gene worked hard for us in spite of obstacles along the way. We are very pleased with how it all turned out.
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Closed Aug '22
5.0
Better communication
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Closed Aug '22
5.0
This process was made easy because it was contactless, and I was able to complete paperwork from work .
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Closed Aug '22
5.0
Genes fast response to any questions and his professionalism
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Closed Aug '22
5.0
Both Gene and Deanna were very helpful throughout the process in getting our loan. They were prompt and sensible about our unique situation. Thank you so much! We can?t wait to let our family and friends share your impeccable service. Great job!!!
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Closed Aug '22
5.0
My family and I truly appreciate for what this company and the people that work here has done for us. Gene and his wife has been a true blessing to our family. As first time home-buyer, they understood that we have questions about the process of buying a house or terms that we do not understand. They were kind and patient enough with us to answer all our questions. We were able to secure our home in such a short time-framed when my family has been searching for a place to call home for a long time. Thanks to them, we were able to achieve this. It has been a pleasure working with them and we look forward to doing business with them again in the future. My brother and I can officially say we are homeowners and we love our new home.
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Closed Aug '22
5.0
Professional, caring and experienced people who value you and do their very best for you. We have used them twice and refer all our friends.
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Closed Aug '22
5.0
Answered all our questions and concerns. Provided us with the best loan.
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Closed Aug '22
5.0
Very professional/ friendly staff.
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Closed Aug '22
5.0
Gene and his team are the most informed, intelligent and caring Financial Professionals I have ever worked with. The process was easy and speedy. Customer for life. Cheers to Team Avakian.
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Closed Aug '22
5.0
Gene was always there to offer advice and experience. He always knew what to expect and when we needed to follow up with buyers and timelines for closing, recordings, etc. We have dealt with other lenders in the past and Gene was the most professional and easy to work with. Always answered our call, no matter how repetitive.
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Closed Aug '22
5.0
We were guided every step of the way and everything was done in a very timely manner.
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Closed Aug '22
5.0
Where to start haha. You guys were very professional and honest. Love the determination to get what was best for me. Couldn?t be more happy with my experience with you guys.
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Closed Aug '22
5.0
Start to finish communication was great
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Closed Aug '22
5.0
From Start to finish communication was great. We were able to submit all paperwork electronically which was very helpful in today?s world. Would highly recommend Gene.
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Closed Aug '22
5.0
Gene and his team were very transparent and helpful throughout the process.
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Closed Aug '22
5.0
gene was AWESOME!!!
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Closed Aug '22
5.0
Gene always gives timely updates and is attentive to our needs.
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Closed Aug '22
5.0
Great communication and timeliness throughout the process. Thank you so much!
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Closed Aug '22
5.0
Everything went pretty seamlessly throughout the whole process. I have 0 complaints with Gene
Gene is very knowledgeable and responsive. He is very practical. His experience is apparent.
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Closed Aug '22
5.0
Communicates clearly and works efficiently
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Closed Aug '22
5.0
Gene got me to the finish line on my escrow. Thanks
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Closed Aug '22
5.0
Gene got us the refi we wanted. He is very helpful, knowledgeable and communicative . Thanks
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Closed Aug '22
5.0
Gene Avakian loan officer
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Closed Aug '22
5.0
Gene responded very quickly to any questions I had & was alway very helpful. I would highly recommend him.
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Closed Aug '22
5.0
Great communication
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Closed Aug '22
5.0
Deanna and Gene are very attentive and precise. I was able to contact them at any time of the day and night with my questions and concerns with great results. They made us feel at ease with our home buying process and most importantly, they made us feel like family. They definitely got a great team and I appreciate them so much for making our first time home buying experience a smooth and great one.
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Closed Aug '22
5.0
He was SUPER responsive!
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Closed Aug '22
5.0
Gene was extremely responsive at all hours of the day. I don't know when he sleeps. Regardless of how stupid my questions my have sounded, he responded succinctly and tactfully.
Gene was referred to me and my family looking to buy we both felt so much trust in this company and they had everything moving on schedule and letting us know every step of the way what is next! I will always refer Gene and his company!
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Closed Aug '22
3.0
The communication was not great. My mortgage person in Washington talked me through everything and gave me options. That did not happy here. Not to mention I was required to pull divorce papers from 12 yrs ago because people didn?t believe I wasn?t a home owner?! Public records would have proved that.
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Closed Aug '22
5.0
Good communication
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Closed Aug '22
5.0
Communication was prompt and easy. He answered all of my questions and guided me through the process of buying my first house.
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Closed Aug '22
4.0
Felt comfortable asking questions and he was always fast to get back to me.
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Closed Aug '22
5.0
greg was always available,. Had many issues with the Zillow House we purchased -- both with the Zillow agent and the escrow company that Zillow uses. None of these wee Greg's fault or issues.
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Closed Aug '22
5.0
Thanks for professionalism and knowledge. I have got the house I love very quick and without any issues.
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Closed Aug '22
5.0
Highly recommend Gene! He is professional, trustworthy, he definitely knows what he is doing. I have got the house I love very quick and without any issues.
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Closed Aug '22
5.0
The response Time when we needed to speak with Gene Avakian very professional
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Closed Aug '22
5.0
Process was very smooth, communication was good, transaction was speedy and simple
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Closed Aug '22
5.0
Process was very smooth, communication was good, transaction was speedy and simple. Gene was proactive in having all documentation. He seemed to really know my file and I felt very comfortable with the whole process. This was one of the smoothest closings I've ever done.
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Closed Aug '22
5.0
Gene was always available for questions and was patient with me as a first time home buyer.
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Closed Aug '22
5.0
Gene made this process incredibly easy for us and he?s quick to respond to any questions we had. We?re very pleased with his service.
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Closed Aug '22
5.0
It was great
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Closed Aug '22
5.0
Gene and his entire team took great care of my loan from start to finish. Very professional at all times. Thank you for all that you do!
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Closed Aug '22
5.0
Always ready to help and answer all our question. Great Experience.
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Closed Aug '22
5.0
Pleasant, Fast and smooth experience, Gene Avakian made the process so much easier. good communication good advice that guides us through, and even go extra mile of service especially the housing market situation this time, Gene manages to close it on time. Thank you, Gene and the team foe making possible
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Closed Aug '22
5.0
Gene worked really hard to resolve our issues and went above and beyond his duty to help us achieve our goal of owning our dream house.
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Closed Aug '22
5.0
My experience was great and easy.
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Closed Aug '22
5.0
Gene was always available to answer any questions we had throughout the entire home buying process. Very personable and knowledgeable, he gave us a level of comfort of knowing that he was looking out for our best interest. Gene was so great to work with. We will highly recommend him to our friends and family. We are so thankful to him.
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Closed Aug '22
5.0
Gene was very helpful throughout our entire process of purchasing our home. We did not care for anyone else's opinions because we trusted his and we knew wholeheartedly that he would help get us to close escrow. I could not recommend him enough.
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Closed Aug '22
5.0
Gene was very helpful throughout our entire process of purchasing our home. We did not care for anyone else's opinions because we trusted his and we knew wholeheartedly that he would help get us to close escrow. I could not recommend him enough.
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Closed Aug '22
5.0
Gene made it easy to understand and a very smooth process closing.