Aaron's Reviews
We survey everyone who has submitted a loan application with this lender, whether the loan closed or not.
Seattle, WA
$235,000 • 1st Time Buyer
In response to your complaint filed on March 9th, 2017 against our branch office, “Capstone Home Loans”, we conducted a full investigation of your loan transaction. The investigation revealed the miscommunication regarding the discount points being charged for your specific loan program and chosen interest rate. Therefore, we waived the discount points for your benefit prior to the funding of your loan, and we understood that was to your satisfaction. We sincerely apologize that you did not have a positive experience with our company and we appreciate you providing us the opportunity to respond to your concerns. Our goal is to provide world-class service to our customers. If you have any further questions or concerns, please don’t hesitate to contact Rene Noblin - Compliance Specialist in our office.