I've been a BECU member since I moved to Seattle and have never had a less than wonderful interaction. I knew BECU was the only lender I'd consider for buying something as substantial as a house. Iain was spectacular and exactly what I expected from BECU. He was extremely responsive and patient, walking us through every single detail of every part of the process. He made sure we wound up in a stable financial situation we were comfortable with. He got us pre-underwritten in record time, enabling us to make a competitive offer and ultimately win. He partnered well with our buying agent and we closed on time. Hopefully we don't need to buy another house any time soon, but I'd work with Iain again in a heartbeat!