“Redfin Recommended” service providers are highlighted strictly as a resource, and are chosen based on their positive relationships with our agents, and/or consistently high customer reviews.
The Johnson Team @ CrossCountry Mortgage is proud of our reputation for providing a fully-managed mortgage service that delivers the reliability, speed, and performance needed to help our clients save time, money and stress on the purchase of their new home. FastTrack Credit Approvals with closings in as little as 10 days and enable our clients to offer sellers terms they strongly prefer.
We survey everyone who has submitted a loan application with this lender, whether the loan closed or not.
5.0
The Johnson team at CrossCountry Mortgage was such a pleasure to work with for our first-time home buying experience. Paul was responsive and helpful right away when we first reached out, and the team was always on top of every part of the loan process. We really appreciated the thorough communication each week, the quick responses to any questions or concerns we had, and the work to help us present a strong offer on our eventual home
Paul and his team, Gloria, Julie, and Kellie were all very helpful in walking me through the process as a first time home buyer. They were always quick to respond to emails, and walk me through all my questions with follow up calls and messages. They streamlined everything, and made all aspects of this very smooth, quick, and understandable. I will definitely reach out to them again for prospective future purchases.
Was able to close in just 2 weeks! I ended up switching lenders to CCM for their closing time and paid off because it’s what set me aside from the rest of the offers. I couldn’t have bought my home without them!
Paul and his team were extremely helpful, informative, and responsive throughout the whole process. From beginning to end they were with us every step of the way and always on top of everything. I was very thankful to have them on our team, helping us to get into our forever home and would highly recommend them to anyone considering purchasing.
Fast. Supportive. Most importantly, engaged. We chose CC Mortgage over several larger commercial banks to help finance our first home loan and we have zero regrets. With CC Mortgage, expect to receive white-glove service, transparency, and a multi-person team to assist you through the process. Without a doubt, we strongly recommend. Ask for Paul. He's got you covered.
The team that worked with me (Paul, Lisa, and Gloria) was excellent! They were on top of issues all the time and made the loan process, which is is always painful, as pain-free as it could be. I was skeptical at the beginning of not going with a traditional bank as a lender, but after my first talk with Paul, I completely changed my mind. I would totally recommend them!
I actually contacted three mortgage brokers at the same time and Cross Country Mortgage is head and shoulders above the others in professionalism, openness and honest about APRs, fees and the process, timely responses and excellent communication. First Paul collected key information and presented me with two pre-approval letters (one at the amount requested and one higher) for us to show our realtor that we were serious buyers, then when figuring out which loan is best for us Paul presented us with facts and figures (actual data, APRs, est. time to break even for points with loan) which we appreciate. During the process for loan approval, Paul's team kept in contact with us and we always knew the status of our loan. Nicole was particularly excellent at keeping us on scheduled as well so our loan closed smoothly and on time (30 days). I highly recommend Paul's team for best interest rate, honest and open approach (knowledgeable on differences in loans), timeliness, and responsiveness.
Cross Country Mortgage talked a good game and did well by us, but oddly, in the end, the communication started to fall through. They do great work but make sure to keep up with them and the communication needed.
Paul and his team were absolutely fantastic to work with. I had some concerns because I needed to close within less than a month, and they were easily willing to commit to meeting my deadline, while still offering rates as good as the national lenders I applied to. They were quick to answer any questions I had, and the online user experience for uploading forms/documents was extremely well managed and easy to use. They even sent some personal gifts to thank me for choosing them, which was a really thoughtful touch. I actually ended up closing a whole week earlier thanks to the team! The process was really smooth.
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Buyer Closed Jun '20 Seattle, WA
$365,000 • 1st Time Buyer
5.0
We could not have had a better experience closing than with Paul, Karissa, and Tatiana! We needed a quick 21 day close and the Johnson team was extremely helpful, communicative, and just a pleasure to work with. Paul was able to put in a good word for us with the seller's agent and reassured them that we were strong candidates , which helped us get the home. During mutual acceptance, his entire team was very responsive to all of our questions and were very knowledgeable throughout the process. I can't recommend them highly enough. Thanks team!
Getting into my first home purchase, I heard a lot of horror and complex stories from close people who had bought houses on the loan buying process. Fortunately, I had none of those. In fact I had the opposite experience of how smooth and transparent the process was. The rates were highly competitive. The Johnson team absolutism fanatastic. They were on top of everything, processing, tasks, tracking, keeping us posted on the market, answering questions. I was actually surprised how Paul even hinted at how to create a competitive rate. I couldn't hope for a better and more cleaner transaction. Everything was neat perfect. The only better rate I found was with Wells Fargo, but only for 0 points, but their point perchance options were far worse. I'm very happy to recommend them to anyone.
Paul Johnson and his team from Guild Mortgage were an awesome group to work with. They had competitive rates and worked extremely quickly to get us pre-underwritten to improve our buying chances. They answered all our questions throughout the entire process and we will definitely use them again the next time we are buying a home!
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Buyer Closed Feb '20 Seattle, WA
$850,000 • 1st Time Buyer
5.0
Paul and his team are fantastic! I felt informed and supported throughout the process, and felt that his team genuinely cared about our success as first-time homebuyers.
Guild and Paul Johnson's team are excellent. I had some apprehension about the mortgage process, but due to Paul's team, the full process was easy to understand, smooth, and worry-free. At every point in the process I was well-informed, and knew exactly what the next step of the process was and what was expected from me. The terms of the mortgage were fair and competitive. I would definitely recommend Guild and Paul's team to anyone in the market for a mortgage.
Paul matched a large bank rate on a jumbo, while providing more flexibility to trade off rate vs down-payment. His team also helped me work out how best to leverage my current equity without needing to sell right away, were flexible in timing to meet our closing date, and were extremely responsive throughout the process.
Overall, great experience. Paul's team did a great job navigating us through the lending process, was very responsive, and always seemed to go the extra mile.
By far the easiest, most organized, and best mortgage experience I've ever had (and this is the 4th property I've purchased). I can't recommend Paul and his team enoug.
Paul and the entire Guild team were an absolute joy to work with. They were clearly experts in their field, and not just from a knowledge standpoint. They were extremely fast and precise in the way they worked. Not only that, they beat the interest rate by a significant margin from the nearest competitor, and still delivered perfect customer service on top.
If I even heard that a friend was considering buying a house, I would immediately tell them two things: 'Reach out to Nick Alexander at Redfin-- he was awesome, and shop around for lenders so you're comfortable, but there's no way you're going to beat Guild. They're a local small lender that is batting 1.000 in the major leagues-- they're experts."
Paul and his team were excellent at guiding us through the entire mortgage process, and walking through questions and complications with us. We feel like we walked away with a much better understanding of a seemingly complicated process, and also felt like he and his team helped us make responsible choices.
Full of useful information and very willing to share up to the last detail. When we needed information, he spent endless hours on the phone with us clarifying every detail. The team he works with reflects similar values.