We had an excellent experience working with Kathleen Dihn and Chase Bank on our loan - highly recommend to all, especially first-time homebuyers who want a friendly and patient lender willing to explain the ins and outs. We really appreciated Kathleen's great communication, quick action, and ability to help us close on time within our shortened loan contingency (less than 20 days WOW). Kathleen truly felt like an advocate for us, helping us to get a competitive rate, and we would love to work with her in future should the opportunity arise. We will recommend her and Chase to all our friends and family without hesitation.