We weren't sure what a large commercial lender like QuickenLoans was going to be able to offer us with a prior short sale in the past, but Laura walked us through step-by-step to get us into a home. She offered us a fully underwritten 'MortgageFirst' loan, which allows you to go shopping with 'cash in hand'. Laura was easily reachable by phone and secure email and contacted us routinely to request the next set of documents or to update us on the internal processing of our mortgage. Laura and the rest of the QuickenLoans team made this one of the easiest experiences ever. We highly recommend them.