I found the team I worked with at LoanDepot (Glenn Hemry, Mike LaSalla, and Lexie LaSalla) to be absolutely terrific. Their efforts (in particular, their speed/turnaround) were crucial to successfully winning the offer/completing my purchase, since this particular offer hinged on being able to substantially reduce all contingency windows and closing timeframes. (In fact, I switched to LoanDepot precisely because my previous lender had been unable to commit to meeting the necessary timelines). Glenn, Mike, and Lexie were very responsive, were always happy to go over details (especially important to me as a first-time buyer), and really went above and beyond to make the offer/purchase work (I heard later from the seller's agent that Glenn's direct communications with them early in the offer/sale process--something they weren't used to from other lenders--had been critical to my offer being accepted, and to things running smoothly thereafter.)