Our agent is amazing, but I would not want to work with Citibank again. To get the rate I wanted I had to open a relationship account with them, so I did. After I opened my account and transferred some money over, they told me the account was suspended and subsequently closed by the fraud department. I called them three times, visited a branch, and no one could tell me why this happened. I was told I would get the reason in mail in 6 to 8 days and I couldn't open a new account with them. To this day(40 days later) I haven't received the mail and I ended up losing the relationship and had to close on our house 3 days later than contract specified.