I've used Prosperity twice now and both times there were financial errors. This time there was a serious error re rent back that almost cost me $1000's. While they said it was others in the process that were responsible, as my lender, I would expect them to take responsibility for the product and service they provided me. After I found the error during settlement and Prosperity was notified and took immediate actions to correct this, there was never an apology for the oversight. As a customer of theirs, I would expect better treatment. Fairly disappointed in how this turned out.