They come across as nice but not sincere and they were terrible with communication and organization (kinda ditzy). I had to constantly get our agent involved with getting them on track in communication. Each person I spoke with by email and on the phone would call me “My love”. It was extremely unprofessional and very patronizing. Connie would email me stuff and I would reply but her responses were way off point. It’s like she would read two words and assume what the entire email said. Then Liz gave me instructions on an email to include address in subject so she would know what it was. I did just as instructed and again in the body. Then when I followed up 10mins later she had deleted it saying she thought it was spam! It was a frustrating experience and I dreaded any involvement with them.