You need to contact Lori Spitzer at NW Title if you want anything done correctly. The analyst she has working under her is way too forgetful and doesn't follow-up on what she said she would do. Thank goodness she accidentally mentioned Lori's name one day, so I dealt directly with Lori and everything went smooth as silk. Prior to Lori, I could sense that I was dealing with an amateur who was clueless, with little regard for the responsibilities of her role.