Never spoke with Title Agent Alicia regardless of how many voice mail left. I think she hides behind VM, as all customers deserve responses to items that are her responsibility. Fortunately Zachary Douthit, Alicia's assistant, followed up several times to address concerns both via email and phone calls. Very friendly and courteous. Interestingly enough, he had to confer with Alicia prior to answering questions. Wasn't the most efficient use of time from my perspective.