Doreen was frustrating to work with. I called her with a simple, innocent question (I'm a first time homebuyer) and she immediately snapped at me then proceeded to treat me like an idiot. Unfortunately, buyers do not have much of a say in escrow choice, but if possible, avoid at all cost!!! However, I must say the lady at the front desk of the Sherman Oaks office was very lovely. She was the only redeeming point of my experience with this company.