Total lack of communication with the broker. Physical signature 5 times on every form. ZERO technology. It was like traveling back to the early 80's dealing with this company. Each conversation felt like it was their first time ever doing this. No idea what would happen next or when. Nobody has any idea how much anything is going to cost. This was not all on the Title company, but they did not improve the process.
The research was fairly good. They were able to provide information and county documentation when asked to clarify some initial disclosure information.
Fidelity was not transparent with us and did not consider communicating appropriate timelines. Delays kept occurring which had a domino effect - forcing us (the buyers) each time a delay occurred to postpone family arrangements, cleaners, movers, etc. It became embarrassing. Fidelity over-promised and under-delivered.