Communication was a little slow in the beginning of the escrow process and I had to call multiple times to have questions answered. But mid-way through, it got much better and I was able to connect with my escrow officer, James, consistently enough that we were able to move the process along. Bonus points for sending the notary out to us to make it easier to navigate the current Covid crisis. Claudia was professional and friendly and adhered to Covid restrictions, taking her time to explain things we had questions on and making sure we knew what we were signing. All in all, a good experience and we closed on time! Will likely use them again.