I experienced surprisingly poor communication with HSS throughout the process. After settlement, there was a problem with a prepaid, and HSS was even more difficult to reach. The prepaid should never have been a problem to begin with.
HSS was friendly and knowledgeable in their title work. They were also very responsive and easy to work with. I would recommend them to anyone in need of a title company.
Seemed reasonable and straightforward to deal with as a seller. Their check cleared, so can't complain too much. Hopefully the ground rent escrow will be easy to obtain in three years.