Ralph was professional, kind, and courteous during the inspection. He showed me how to fix the smaller things so we the buyers can negotiate or DIY to save money. The house we bought was built in 2014. If you don't know the Greater Boston housing market, a five-year-old home is like a baby among octogenarians. That's probably why he let his guard down and overlooked small things here and there that we only found out after the closing, nothing a hand person can't fix, but time-consuming nevertheless. for example, all toilet seats were loose, one outdoor faucet (sillcock valve) is leaking, two light switches were defective, gas pipe not weather sealed etc. those were not on the home inspection report and we are somewhat ok with that.