They are good at some things, not so good at others. Overall, I'm hesitant to recommend them. I might use them again, but only because I feel like I've learned all the tricks of how to use them correctly and avoid issues. Note that I'm a high net worth individual and could have easily bought my house in cash (I just wanted to take advantage of the low rates). I liked that they were built as a fully virtual lender, with a very slick website and fast turnarounds. I was impressed with their level of customer support. I never felt like it was hard to get in touch with a human either live or via email. That's their strong suit I think. The best example of their responsiveness was getting my pre-approval letter to show all 3 verification checkboxes. I felt they were able to hustle to get it right and ensure my offers were setup to win. One time, I was able to get a response in the evening within 10 mins with an updated letter to unblock my offer. What was not great was that as I progressed through the process, I was passed along to different people (3 in total) and there wasn't a single person who owned the end-to-end success of this process. I really needed someone I could escalate issues to, and there were numerous issues. The first issue was being bombarded by tasks through their task system, oftentimes being asked to repeat the same tasks over and over. If I was unsure about something, it was hard to have a dialogue with them and get to the right answer. One major issue was that the sale price had changed (seller reduction) which triggered a loan change that modified my rate and closing fees by several thousand dollars even though I paid $550 to lock it in. It was quite frustrating going back and forth over email and tasks to get this fixed. They screwed up here and still I had to beg the processing expert to "talk to his manager" to see if he could fix it. The worst part is that this then triggered a landslide of new (repeat) tasks for me to complete again. It was a nightmare to work through this. Another major issue was their misunderstanding of how property taxes work for my house (I bought in CO, they're a NY company). Basically, they wanted to charge me 1.25% whereas the actual rate should have been 0.72%. It took a ton of emails and side conversations between them, my agent, and title co to finally get them to escalate, diagnose, and fix it. My agent and I were tearing our hair out trying to get them to understand. This would have been solved if 1) they understood the local market and 2) they had a dedicated person I could escalate issues to. Again, there are certainly some bright spots with Better Mortgage, but my particular experience was painful. Were it not for the ridiculous task system and property tax issue, I would have given a 10.