I've never left a bad review online before in my life. I'd much rather leave a positive review for someone or not at all. But my experience with Jessica was just shy of a nightmare. To tell this whole story would take a lot of time, but the highlights were that she would always cut me off mid sentence to rudely interject an abrasive response (abrasive is one of the best words I can think of to describe her) sometimes trying to cut down Andrew, saying things like "I can't believe your realtor doesn't know that". Additionally, her communication was horrific. In several emails, I had clearly communicated that the seller was leaning on us for time because she had a home she needed to close on and was waiting on us to close. Despite clearly communicating that we were looking for updates not for our own accord, but for the Seller, she would still respond rudely or sometimes, not at all. On several occasions I asked for a phone call and she chose to ignore me. At one point, she had once again cut me off mid sentence to provide one of her textbook abrasive responses and I had had enough. I told her she shouldn't be talking to a customer the way she does and she of course responded the way I would expect. She told me I could finish the process working with her boss and hung up on me. What?? Who hangs up on someone. I forgot to mention, at one point the seller asked to speak to her and it ended in Jessica having to apologize to the seller because of how heated the conversation got. If you're in customer service, you should never let it get to that point. To put icing on this whole miserable cake, on the day of close, she kicked off her trademark nasty email response to one of the Redfin coordinators. I couldn't believe it. This story doesn't run through all of the ways they slowed down the process, failed to communicate effectively internally, and that I had to drop everything I was doing at work/in life and quarterback the process to make sure it finished. I would say think twice about using chase and be prepared to turn over every financial nugget that composes your life during underwriting. I understand why they need that, but they don't ask for it up front, resulting in a slow process and running through underwriting more than once and delaying your close date. What I can tell you with certainty is if Jessica Martin tries to solicit your business or anyone tries to send you to her, you should kindly inform them that she is horrible to work with and move along. If I could go back in time and pay a quarter of a point higher on my rate to work with a broker I was introduced to (his name is James Piper, awesome guy and I'm genuinely sad I didn't give him my business in the first place) I would do it. That quarter point wasn't worth the stress I endured with Chase. I also have email correspondence to prove how awful Jessica was. I hate the fact that I'm leaving a bad review somewhere but this story had to be told to save others from what I endured. I was assured by her boss this was very surprising to hear and that she was one of the best, but after that conversation she proceeded to send me a rude email response to a normal request, hang up on me, and pick a fight with a Redfin coordinator. Thank God I had Redfin in my corner for this.