Cynthia's Reviews
We survey everyone who has submitted a loan application with this lender, whether the loan closed or not.
SAN JOSE, CA
$1,184,000 • 1st Time Buyer
I am sorry to hear about this client's experience! Prior to taking the loan application, the customer and I had several phone calls and meetings, each approximately two hours in length. Soon after our last meeting, his offer was accepted and we locked in the loan with an interest rate they found amenable. Due to our upfront work on this loan, we were able to streamline the process. After the client was in contract, the client contacted me due to unresponsiveness from their real estate agent. I explained that any details regarding the property itself or the sales contract, must be addressed by their agent. To my knowledge, they were unable to get a timely response. From our perspective, this was a completely smooth transaction, with all agreed upon details of the loan delivered. We wish this client the best with their new home!