I worked with two people on my mortgage - Mitch VanDyke and Evelyn Mcelroy. Mitch was super helpful, but handed me off to Evelyn. Evelyn was very difficult to work with. She was never proactive - I always had to reach out to her with questions, concerns, or an update on the loan process. From a week long ordeal involving an appraisal to almost missing my closing, the only way I could find to get anything done was to complain to Mitch or to spend significant amounts of my own time making sure the right things were getting done. Whereas my first mortgage with Wells Fargo was a pleasure, this was one quite miserable. If not for Mitch, I cannot imagine I would have closed anywhere near on time.